Bug 381372

Summary:	akonadi_archivemail_agent always crashes while e-mail archiving - no debug-symbols available
Product:	[Frameworks and Libraries] Akonadi	Reporter:	harald <havoigt>
Component:	Archive Mail Agent	Assignee:	kdepim bugs <kdepim-bugs>
Status:	RESOLVED WORKSFORME
Severity:	crash	Keywords:	triaged
Priority:	NOR
Version:	unspecified
Target Milestone:	---
Platform:	Kubuntu
OS:	Linux
Latest Commit:		Version Fixed In:
Attachments:	akonadi_archivemail_agent-20170629-200219.kcrash.txt

Description harald 2017-06-18 18:27:27 UTC

Platform: kubuntu 16.04 i386, backport ppa enabled

akonadi_archivemail_agent always crashes while e-mail archiving process. The bug reporting requests to install debug-symbols packages for:

* /usr/bin/akonadi_archivemail_agent
* /usr/lib/i386-linux-gnu/sse2/libQt5Core.so.5

but such packages do not exist.

akonadi_archivemail_agent --version switch does not work either.

Thank you
harald

Comment 1 Christoph Feck 2017-06-26 12:24:08 UTC

If this is reproducible, please add the backtrace, even incomplete. You can ask for help in a forum of your distribution with installing the correct debug packages.

See also https://community.kde.org/Guidelines_and_HOWTOs/Debugging/How_to_create_useful_crash_reports

Comment 2 harald 2017-06-29 18:35:06 UTC

Created attachment 106376 [details]
akonadi_archivemail_agent-20170629-200219.kcrash.txt

Hello Christoph,

thank you for answer. 

Yes it can be reproduced. Archiving crashes each time it runs on
dedicated e-mail folders. These folders include sub folders (max 4
levels). There are some e-mails with large attachments of maximal 50
MB. The contents of folders are not available offline, not stored
locally.
 
Unfortunately, there is no package with debug information for kontact
nor akonadi provided yet. Therefore the attached backtrace is
classified as "not useful".

The version of akonadiserver is 5.2.2. Installed from ubuntu backport
ppa. There is no newer kontact version on kubuntu at all.
The hardware is a virtual machine, VMware 11, that runs on a VMware
Workstation Player 12 on a Linux host. 

I hope the information ist helpful.

Thank you for support
Harald

Am Montag, den 26.06.2017, 12:24 +0000 schrieb Christoph Feck:
> https://bugs.kde.org/show_bug.cgi?id=381372
> 
> Christoph Feck <cfeck@kde.org> changed:
> 
>            What    |Removed                     |Added
> -------------------------------------------------------------------
> ---------
>            Severity|normal                      |crash
>              Status|UNCONFIRMED                 |NEEDSINFO
>          Resolution|---                         |BACKTRACE
> 
> --- Comment #1 from Christoph Feck <cfeck@kde.org> ---
> If this is reproducible, please add the backtrace, even incomplete.
> You can ask
> for help in a forum of your distribution with installing the correct
> debug
> packages.
> 
> See also
> https://community.kde.org/Guidelines_and_HOWTOs/Debugging/How_to_crea
> te_useful_crash_reports
>

Comment 3 Andrew Crouthamel 2018-09-28 02:35:49 UTC

Dear Bug Submitter,

This bug has been in NEEDSINFO status with no change for at least 15 days. Please provide the requested information as soon as possible and set the bug status as REPORTED. Due to regular bug tracker maintenance, if the bug is still in NEEDSINFO status with no change in 30 days, the bug will be closed as RESOLVED > WORKSFORME due to lack of needed information.

For more information about our bug triaging procedures please read the wiki located here: https://community.kde.org/Guidelines_and_HOWTOs/Bug_triaging

If you have already provided the requested information, please set the bug status as REPORTED so that the KDE team knows that the bug is ready to be confirmed.

Thank you for helping us make KDE software even better for everyone!

Comment 4 harald 2018-10-07 09:21:25 UTC

Issue fixed by installation of new kubuntu version 18.04

Comment 5 Christoph Feck 2018-10-27 14:41:35 UTC

Thanks for the update; changing status.