Bug 371230

Summary:	Neon installer crash after language installation (nb-no)
Product:	[KDE Neon] neon	Reporter:	Alexander Vinbæk Strand <godsetalex>
Component:	Live/Install images	Assignee:	Neon Bugs <neon-bugs>
Status:	RESOLVED FIXED
Severity:	critical	CC:	amonmail, jr, neon-bugs, sitter, svckd, szell.zsolt77
Priority:	NOR
Version First Reported In:	unspecified
Target Milestone:	---
Platform:	Neon
OS:	Linux
Latest Commit:		Version Fixed In:	LTS 5.8.4
Sentry Crash Report:
Attachments:	ubiquity log screenshot before crash screenshot when crash screenshot after crash Ubuntu-bug ubiquity

Description Alexander Vinbæk Strand 2016-10-19 16:37:42 UTC

Neon installer crash after language installation (nb-no)

Reproducible: Always

Steps to Reproduce:
1.Boot neon iso
2.install neon to your hard drive (use Norwegian bokmål as language)
3.Wait for language pack to be installed

Actual Results:  
installer crashes and it stops

Expected Results:  
It should have installed neon without errors

Comment 1 Alexander Vinbæk Strand 2016-10-19 16:39:53 UTC

Created attachment 101648 [details]
ubiquity log

log from Ubiquity

Comment 2 Alexander Vinbæk Strand 2016-11-07 19:18:56 UTC

everything works if choosing English as Language.. it is just Norwegian bokmål that crashes the installer..

Comment 3 Alexander Vinbæk Strand 2016-11-07 19:33:27 UTC

Created attachment 102109 [details]
screenshot before crash

Comment 4 Alexander Vinbæk Strand 2016-11-07 19:34:09 UTC

Created attachment 102110 [details]
screenshot when crash

Comment 5 Alexander Vinbæk Strand 2016-11-07 19:34:37 UTC

Created attachment 102111 [details]
screenshot after crash

Comment 6 Putr 2016-11-22 13:55:09 UTC

Can confirm.

Neon installer, english version (location: slovenia, keyboard: slovenian), latest (downloaded today) installed using USB.

Installer crashes when installing language packs.

Can't report from installer as anything I try to open also crashes. The entire live cd seems to be extremly unstable as it freezes after every step of the installer.

Comment 7 SzZsolt 2016-11-23 18:03:08 UTC

Can confirm!

neon-useredition-20161117-1018-amd64.iso
neon-devedition-gitunstable-20161121-0806-amd64.iso
neon-devedition-gitunstable-20161122-0806-amd64.iso
neon-devedition-gitunstable-20161123-0806-amd64.iso
neon-development-devedition-gitunstable-development-20161122-1651-amd64.iso

Neon installer (location: hungary, keyboard: hungary), installed using USB and  DVD.

Installer crashes when installing language packs 30%.

Comment 8 Nuno Costa 2016-12-08 15:52:46 UTC

Similiar issue using neon-useredition-20161124-1018-amd64.iso with settings:

English version
location: Poland
keyboard: European Portuguese (pt_PT)

and 

English version
location: Poland
keyboard: en_US

The only way I was able to finish the instalation was with settings:

English version
location: US, New York
keyboard: en_US

Errors seen were the same as the screenshot "screenshot after crash"

The result of the "ubuntu-bug ubiquity" command was:

"Problem cannot be reported"
"This is not an official KDE Package. Please remove any third party package and try again"

Screenshot in attach.

The same happens in both Virtualbox and bare metal.

Comment 9 Nuno Costa 2016-12-08 15:53:51 UTC

Created attachment 102690 [details]
Ubuntu-bug ubiquity

Ubuntu-bug ubiquity command output

Comment 10 Alexander Vinbæk Strand 2016-12-10 20:08:01 UTC

Testing Neon LTS in vmware now and now I got no error message, everything is working now with Norwegian language.
I set this as resolved and fixed now because everything works.