Bug 366114

Summary:	Cursor/pen vanishes from screen
Product:	[Applications] krita	Reporter:	nadja.van.landeghem
Component:	Usability	Assignee:	Krita Bugs <krita-bugs-null>
Status:	RESOLVED WORKSFORME
Severity:	grave	CC:	griffinvalley, halla, mail
Priority:	NOR	Keywords:	triaged
Version:	unspecified
Target Milestone:	---
Platform:	Other
OS:	Other
Latest Commit:		Version Fixed In:
Sentry Crash Report:

Description nadja.van.landeghem 2016-07-26 06:59:59 UTC

When ever I try to draw, my cursor/pen vanishes from the drawing canvas. It stays on the screen as long as I have no drawing canvas. When I make a few random strokes, nothing comes up. I tried to close and restart Krita, and then the random strokes came up, as he asked if I didn't want to save my canvas. I clicked "no" and restarted krita to try again, but every time I have the same result.

It doesn't matter if I use my pen or my mouse - they both vanish.

Reproducible: Always

Steps to Reproduce:
1. double click the Krita desk icon
2. Krita starts, I open a new canvas
3. cursor/pen vanishes as soon as I hover over the drawing canvas. If I move off the drawing canvas, I can see my cursor again.

Actual Results:
I make a few random strokes that don't show up on the drawing canvas. When I attempt to close Krita, they show up. They also appear to show up when I switch to a different program, and switch back to Krita.

Expected Results:
shown my cursor and my drawing strokes from the start.

I use a intuos pro medium PTH-651 and Windows 10. I'm using Krita version 3. I've never had this problem on my computer (currently using a laptop since my computer's motherboard needs to be replaced) and my my intuos works fine (with pressure sensitivity) in other drawing programs. I only recently switched to laptop so everything is newly installed and Krita has never functioned differently on this laptop. I use the same set-up on my computer and I never had issues with Krita on my computer.

Comment 1 wolthera 2016-07-26 10:50:45 UTC

Hey, thanks for the detailed report.

Silly question: Do you have AMD/ATI brand graphics card(And could you give the exact name of the card)? We've had an issue in the past where those would make the cursor pop out of existence, knowing which card it is could give a good indicator whether or not it is the same problem.

It is very likely an openGL issue, so you should be able to enjoy Krita a little in the meantime by going into settings->configure Krita->display and turning off openGL. This should make Krita's canvas slower, but the cursor should stay visible now.

Comment 2 nadja.van.landeghem 2016-07-26 14:30:35 UTC

I have a NVIDIA GeForce GT 525M graphics card in this laptop. It might be the problem in that case, my computer has another one ^^

I'll try that, thank you!

Comment 3 Halla Rempt 2016-08-18 06:34:01 UTC

Can you also specify the operating system you use, the version of Krita and the version of the nvidia driver?

Comment 4 nadja.van.landeghem 2016-08-21 12:01:56 UTC

I'm still using the same windows 10 and version 3 of Krita.
Intel(R) HD Graphics 3000
The version is ... 9.17.10.4229

Comment 5 Julian Steinmann 2018-07-31 09:38:41 UTC

Hello, we are sorry that we've been quiet for a long time. Can you still reproduce this issue with the newest version of Krita (currently 4.1.1)? If yes, does the cursor stay visible if you turn off OpenGL as explained in comment 1?

Comment 6 Andrew Crouthamel 2018-09-28 03:37:43 UTC

Dear Bug Submitter,

This bug has been in NEEDSINFO status with no change for at least 15 days. Please provide the requested information as soon as possible and set the bug status as REPORTED. Due to regular bug tracker maintenance, if the bug is still in NEEDSINFO status with no change in 30 days, the bug will be closed as RESOLVED > WORKSFORME due to lack of needed information.

For more information about our bug triaging procedures please read the wiki located here: https://community.kde.org/Guidelines_and_HOWTOs/Bug_triaging

If you have already provided the requested information, please set the bug status as REPORTED so that the KDE team knows that the bug is ready to be confirmed.

Thank you for helping us make KDE software even better for everyone!

Comment 7 Andrew Crouthamel 2018-10-29 02:00:55 UTC

Dear Bug Submitter,

This bug has been in NEEDSINFO status with no change for at least 30 days. The bug is now closed as RESOLVED > WORKSFORME due to lack of needed information.

For more information about our bug triaging procedures please read the wiki located here: https://community.kde.org/Guidelines_and_HOWTOs/Bug_triaging

Thank you for helping us make KDE software even better for everyone!