Bug 364246

Summary:	some text not visible in pdf view
Product:	[Applications] okular	Reporter:	Robert <rs>
Component:	PDF backend	Assignee:	Okular developers <okular-devel>
Status:	RESOLVED UPSTREAM
Severity:	normal	CC:	aacid, bugs.kde, yurchor
Priority:	NOR
Version:	0.24.0
Target Milestone:	---
Platform:	Fedora RPMs
OS:	Linux
Latest Commit:		Version Fixed In:
Sentry Crash Report:
Attachments:	page 2 as displayed page 2 with print preview page 2 extracted using pdfedit

Description Robert 2016-06-12 15:27:29 UTC

When I download my credit card statements for a particular (large) bank. Most of the text is not visible. However, if I select 'print preview' or print, the text is there. (All text is visible using xpdf.)

It's almost like there are 2 layers - generic background text (bank name, some legalese) which is visible, and then all the normal information (address, transaction information) which is not.

This is just with one company. My other statements work fine.

rpm version is okular-15.12.3-1.fc23.x86_64, about dialog says 0.24.2.

Reproducible: Always

Steps to Reproduce:
1. open bank pdf

Actual Results:  
some text not visible

Expected Results:  
all text visible

Unfortunately, being that it's my credit card statement, I don't feel comfortable attaching an example. I do have some screen-shots I'll attach from a page with mostly legalese.

Comment 1 Robert 2016-06-12 15:28:32 UTC

Created attachment 99473 [details]
page 2 as displayed

Comment 2 Robert 2016-06-12 15:29:46 UTC

Created attachment 99474 [details]
page 2 with print preview

here you can see the missing text in the print preview dialog and the large blank area in the normal display.

Comment 3 Robert 2016-06-12 15:36:41 UTC

Created attachment 99475 [details]
page 2 extracted using pdfedit

pdfedit was able to extract the legalese page which exhibits the issue.

Comment 4 Yuri Chornoivan 2016-06-12 15:43:55 UTC

Hi!

Can you check what is the version of poppler (shown in the package suffix)?

Is it possible to check if all fonts from your document are inbuilt in it (File -> Properties -> Fonts)?

Thanks in advance for your answers.

Comment 5 Robert 2016-06-12 16:31:43 UTC

> Can you check what is the version of poppler (shown in the package suffix)?

I have these poppler rpms installed:
poppler-0.34.0-2.fc23.x86_64
poppler-qt-0.34.0-2.fc23.x86_64
poppler-sharp-0.0.3-8.fc23.x86_64
poppler-qt5-0.34.0-2.fc23.x86_64

> Is it possible to check if all fonts from your document are inbuilt in it
> (File -> Properties -> Fonts)?

there are 3, all named 'n/a', type 3, Fully embedded

Comment 6 Albert Astals Cid 2016-06-16 22:42:03 UTC

The bug is in poppler the library we use for pdf rendering, please report a bug in https://bugs.freedesktop.org/ and attach the buggy pdf file.

Comment 7 bugs.kde 2016-07-08 15:11:20 UTC

Robert

I have the exact same problem with my Chase credit card statements.  I did not see that you opened a bug at Freedesktop.org, so I did -- https://bugs.freedesktop.org/show_bug.cgi?id=96856 .

Side note - if I open the exact same file using FireFox, it works perfectly.

Post a note if you find a solution (I am using Fedora Core 23).

Jim