Bug 364043

Summary:	Intuos Pro cannot generate settings profiles, cannot configure buttons.
Product:	[Applications] systemsettings	Reporter:	heminder <heminder.ah>
Component:	kcm_wacomtablet	Assignee:	Jörg Ehrichs <Joerg.Ehrichs>
Status:	RESOLVED WORKSFORME
Severity:	major	CC:	cwo.kde, erskinenicole, jongom1306, kdedev
Priority:	NOR
Version First Reported In:	unspecified
Target Milestone:	---
Platform:	Debian stable
OS:	Linux
Latest Commit:		Version Fixed In:
Sentry Crash Report:

Description heminder 2016-06-07 00:47:39 UTC

Hi.

So I purchased a graphics tablet model PTH-651/K and its basic functions are working, ie pressure sensitivity, eraser, tilt, pen buttons, touch wheel, and touch pad. However I cannot configure the tablet's nine buttons and the touch wheel functions.

When I plug in the tablet it detects it, but as it tries to load the default profiles, I get error notifications and although it picks up the name of the model there are no settings to configure the model-specific functions. Screen: http://s33.postimg.org/92o9fb4kt/wacomissue0.png

As I try to create a new profile for the settings, it doesn't work and spits out the same error messages. Screens:
http://s33.postimg.org/krsra6oz1/wacomissue1.png
http://s33.postimg.org/d3ouv1bl9/wacomissue2.png

I have a Bamboo tablet which works perfectly, so I'm not sure why this Intuos isn't detected by the system settings properly.

$ xsetwacom --list devices
Wacom Intuos Pro M Pen stylus           id: 12  type: STYLUS    
Wacom Intuos Pro M Pen eraser           id: 13  type: ERASER    
Wacom Intuos Pro M Pen cursor           id: 16  type: CURSOR    
Wacom Intuos Pro M Pen pad              id: 17  type: PAD       
Wacom Intuos Pro M Finger touch         id: 18  type: TOUCH   

Reproducible: Always

Steps to Reproduce:
1. Plug the tablet in.
2. Try to configure.

Actual Results:  
Error messages.

Expected Results:  
Device functions detected properly and can create settings profiles for it.

Comment 1 heminder 2016-06-07 17:32:56 UTC

$ dmesg | grep -i wacom
[10895.308818] usb 1-2: Manufacturer: Wacom Co.,Ltd.                                                                                                                                            
[10896.435918] input: Wacom Intuos Pro M Pen as /devices/pci0000:00/0000:00:14.0/usb1/1-2/1-2:1.0/input/input23                                                                                 
[10896.436299] input: Wacom Intuos Pro M Finger as /devices/pci0000:00/0000:00:14.0/usb1/1-2/1-2:1.1/input/input24                                                                              
[10896.436402] usbcore: registered new interface driver wacom                                                                                                                                   
[10995.429096] wacom 1-2:1.0: wacom_sys_irq - usb_submit_urb failed with result -19                                                                                                             
[10995.430077] wacom 1-2:1.1: wacom_sys_irq - usb_submit_urb failed with result -19                                                                                                             
[11004.241082] usb 1-2: Manufacturer: Wacom Co.,Ltd.                                                                                                                                            
[11005.240337] input: Wacom Intuos Pro M Pen as /devices/pci0000:00/0000:00:14.0/usb1/1-2/1-2:1.0/input/input25                                                                                 
[11005.241191] input: Wacom Intuos Pro M Finger as /devices/pci0000:00/0000:00:14.0/usb1/1-2/1-2:1.1/input/input26                                                                              
[11068.146618] wacom 1-2:1.0: wacom_sys_irq - usb_submit_urb failed with result -19                                                                                                             
[11068.146640] wacom 1-2:1.1: wacom_sys_irq - usb_submit_urb failed with result -19                                                                                                             
[11072.787588] usb 1-2: Manufacturer: Wacom Co.,Ltd.                                                                                                                                            
[11073.786646] input: Wacom Intuos Pro M Pen as /devices/pci0000:00/0000:00:14.0/usb1/1-2/1-2:1.0/input/input27
[11073.787466] input: Wacom Intuos Pro M Finger as /devices/pci0000:00/0000:00:14.0/usb1/1-2/1-2:1.1/input/input28
[11114.024708] wacom 1-2:1.1: wacom_sys_irq - usb_submit_urb failed with result -19
[11119.328825] usb 1-2: Manufacturer: Wacom Co.,Ltd.
[11120.327838] input: Wacom Intuos Pro M Pen as /devices/pci0000:00/0000:00:14.0/usb1/1-2/1-2:1.0/input/input29
[11120.328577] input: Wacom Intuos Pro M Finger as /devices/pci0000:00/0000:00:14.0/usb1/1-2/1-2:1.1/input/input30

Comment 2 TraceyC 2025-06-20 20:02:55 UTC

Thanks for the bug report. I'm sorry we weren't able to get to this yet. There have been many fixes and improvements since this was reported, and this issue may have been fixed.

Can you please re-test on your system with Plasma 6.4.0 or later and let us know if you can still reproduce the problem? If you can, please set this report back to REPORTED. Thanks!

Comment 3 Bug Janitor Service 2025-07-05 03:47:25 UTC

🐛🧹 ⚠️ This bug has been in NEEDSINFO status with no change for at least 15 days. Please provide the requested information, then set the bug status to REPORTED. If there is no change for at least 30 days, it will be automatically closed as RESOLVED WORKSFORME.

For more information about our bug triaging procedures, please read https://community.kde.org/Guidelines_and_HOWTOs/Bug_triaging.

Thank you for helping us make KDE software even better for everyone!

Comment 4 Bug Janitor Service 2025-07-20 03:47:14 UTC

🐛🧹 This bug has been in NEEDSINFO status with no change for at least 30 days. Closing as RESOLVED WORKSFORME.