Bug 364043

Summary:	Intuos Pro cannot generate settings profiles, cannot configure buttons.
Product:	[Applications] systemsettings	Reporter:	heminder <heminder.ah>
Component:	kcm_wacomtablet	Assignee:	Jörg Ehrichs <Joerg.Ehrichs>
Status:	REPORTED ---
Severity:	major	CC:	erskinenicole, jongom1306
Priority:	NOR	Keywords:	accessibility
Version:	unspecified
Target Milestone:	---
Platform:	Debian stable
OS:	Linux
Latest Commit:		Version Fixed In:
Sentry Crash Report:

Description heminder 2016-06-07 00:47:39 UTC

Hi.

So I purchased a graphics tablet model PTH-651/K and its basic functions are working, ie pressure sensitivity, eraser, tilt, pen buttons, touch wheel, and touch pad. However I cannot configure the tablet's nine buttons and the touch wheel functions.

When I plug in the tablet it detects it, but as it tries to load the default profiles, I get error notifications and although it picks up the name of the model there are no settings to configure the model-specific functions. Screen: http://s33.postimg.org/92o9fb4kt/wacomissue0.png

As I try to create a new profile for the settings, it doesn't work and spits out the same error messages. Screens:
http://s33.postimg.org/krsra6oz1/wacomissue1.png
http://s33.postimg.org/d3ouv1bl9/wacomissue2.png

I have a Bamboo tablet which works perfectly, so I'm not sure why this Intuos isn't detected by the system settings properly.

$ xsetwacom --list devices
Wacom Intuos Pro M Pen stylus           id: 12  type: STYLUS    
Wacom Intuos Pro M Pen eraser           id: 13  type: ERASER    
Wacom Intuos Pro M Pen cursor           id: 16  type: CURSOR    
Wacom Intuos Pro M Pen pad              id: 17  type: PAD       
Wacom Intuos Pro M Finger touch         id: 18  type: TOUCH   

Reproducible: Always

Steps to Reproduce:
1. Plug the tablet in.
2. Try to configure.

Actual Results:  
Error messages.

Expected Results:  
Device functions detected properly and can create settings profiles for it.

Comment 1 heminder 2016-06-07 17:32:56 UTC

$ dmesg | grep -i wacom
[10895.308818] usb 1-2: Manufacturer: Wacom Co.,Ltd.                                                                                                                                            
[10896.435918] input: Wacom Intuos Pro M Pen as /devices/pci0000:00/0000:00:14.0/usb1/1-2/1-2:1.0/input/input23                                                                                 
[10896.436299] input: Wacom Intuos Pro M Finger as /devices/pci0000:00/0000:00:14.0/usb1/1-2/1-2:1.1/input/input24                                                                              
[10896.436402] usbcore: registered new interface driver wacom                                                                                                                                   
[10995.429096] wacom 1-2:1.0: wacom_sys_irq - usb_submit_urb failed with result -19                                                                                                             
[10995.430077] wacom 1-2:1.1: wacom_sys_irq - usb_submit_urb failed with result -19                                                                                                             
[11004.241082] usb 1-2: Manufacturer: Wacom Co.,Ltd.                                                                                                                                            
[11005.240337] input: Wacom Intuos Pro M Pen as /devices/pci0000:00/0000:00:14.0/usb1/1-2/1-2:1.0/input/input25                                                                                 
[11005.241191] input: Wacom Intuos Pro M Finger as /devices/pci0000:00/0000:00:14.0/usb1/1-2/1-2:1.1/input/input26                                                                              
[11068.146618] wacom 1-2:1.0: wacom_sys_irq - usb_submit_urb failed with result -19                                                                                                             
[11068.146640] wacom 1-2:1.1: wacom_sys_irq - usb_submit_urb failed with result -19                                                                                                             
[11072.787588] usb 1-2: Manufacturer: Wacom Co.,Ltd.                                                                                                                                            
[11073.786646] input: Wacom Intuos Pro M Pen as /devices/pci0000:00/0000:00:14.0/usb1/1-2/1-2:1.0/input/input27
[11073.787466] input: Wacom Intuos Pro M Finger as /devices/pci0000:00/0000:00:14.0/usb1/1-2/1-2:1.1/input/input28
[11114.024708] wacom 1-2:1.1: wacom_sys_irq - usb_submit_urb failed with result -19
[11119.328825] usb 1-2: Manufacturer: Wacom Co.,Ltd.
[11120.327838] input: Wacom Intuos Pro M Pen as /devices/pci0000:00/0000:00:14.0/usb1/1-2/1-2:1.0/input/input29
[11120.328577] input: Wacom Intuos Pro M Finger as /devices/pci0000:00/0000:00:14.0/usb1/1-2/1-2:1.1/input/input30