Bug 362606

Summary: [HANVON] Hanvon GraphicPal tablet isn't recognized unless after clicking away
Product: [Applications] krita Reporter: Adam Martinez <madman6565>
Component: Tablets (tablet issues are only very rarely bugs in Krita!)Assignee: Krita Bugs <krita-bugs-null>
Status: RESOLVED WAITINGFORINFO    
Severity: normal CC: griffinvalley, halla, madman6565, raghu
Priority: NOR    
Version: 2.9.11   
Target Milestone: ---   
Platform: Microsoft Windows   
OS: Microsoft Windows   
URL: https://drive.google.com/file/d/0B9eeBgPwiaieaTlHRmlQeldzWTg/view?usp=sharing
Latest Commit: Version Fixed In:
Attachments: Tablet log
Tablet log for new beta build
Another new beta Tablet log

Description Adam Martinez 2016-05-03 02:40:45 UTC 
I'm trying Krita, but it doesn't seem to recognize my Hanvon GraphicPal 0504 as a tablet. It notices the cursor, but the only way I can draw in it is if I've clicked outside of the window then clicked back into Krita, and even then, it's not really controllable and only temporary.

Reproducible: Always

Steps to Reproduce:
1. Plug in Hanvon GraphicPal 0504.
2. Open Krita.
3. Attempt to draw in Krita using tablet.

Actual Results:  
The tablet wasn't recognized except after clicking away.

Expected Results:  
I should've been able to draw in Krita with my tablet, complete with pressure sensitivity support.

The tablet model appear to be somewhat old.
Comment 1 Halla Rempt 2016-05-03 06:03:03 UTC 
Hi Adam,

Thanks for your report. Unfortunately, we don't have the hardware to test with, which makes it really hard to implement support for this tablet. Could you try to generate a tablet following https://docs.krita.org/KritaFAQ#Windows using the latest development build (http://files.kde.org/krita/3/windows/devbuilds/)?
Comment 2 Adam Martinez 2016-05-04 02:36:20 UTC 
(In reply to Boudewijn Rempt from comment #1)
> Hi Adam,
> 
> Thanks for your report. Unfortunately, we don't have the hardware to test
> with, which makes it really hard to implement support for this tablet. Could
> you try to generate a tablet following
> https://docs.krita.org/KritaFAQ#Windows using the latest development build
> (http://files.kde.org/krita/3/windows/devbuilds/)?

I've followed the instructions on the Krita website and generated a tablet log. I put it up on Google Drive (https://drive.google.com/file/d/0B9eeBgPwiaieS085cHhJQ1NrNkU/view?usp=sharing).
Comment 3 wolthera 2016-05-04 14:52:21 UTC 
Created attachment 98768 [details]
Tablet log

Reuploading the tablet log here for safety's sake.

Thanks!
Comment 4 Adam Martinez 2016-05-08 19:22:29 UTC 
Created attachment 98846 [details]
Tablet log for new beta build
Comment 5 Adam Martinez 2016-05-18 20:22:19 UTC 
Created attachment 99058 [details]
Another new beta Tablet log
Comment 6 Halla Rempt 2016-06-17 09:09:48 UTC 
By clicking away, do you mean you have to go to another application, then to krita again, and then it works? The tablet log looks fine to me.
Comment 7 Halla Rempt 2016-06-17 09:24:34 UTC 
Can you still reproduce the bug with Krita 3.0?
Comment 8 Raghavendra kamath 2018-06-11 04:33:50 UTC 
Can you please check if you are still able to reproduce this issue with Krita 4.0

For now due to lack of response I am closing this issue,
if you think that you can reproduce the issue in the latest version Krita,

please feel free to re-open this issue

thank you