| Summary: | Black Canvas appears and remains during start up- windows 7 (Not drivers) | ||
|---|---|---|---|
| Product: | [Applications] krita | Reporter: | James <Japarsons> |
| Component: | Usability | Assignee: | Krita Bugs <krita-bugs-null> |
| Status: | RESOLVED FIXED | ||
| Severity: | grave | CC: | griffinvalley, halla |
| Priority: | NOR | ||
| Version First Reported In: | 2.9.10 | ||
| Target Milestone: | --- | ||
| Platform: | Microsoft Windows | ||
| OS: | Other | ||
| Latest Commit: | Version Fixed/Implemented In: | ||
| Sentry Crash Report: | |||
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Description
James
2016-02-02 01:23:57 UTC
If you believe it's not related to the drivers the best solution would be to reset the configuration: https://userbase.kde.org/Krita/Manual/FAQ#Resetting_Krita_configuration (As a reinstall does nothing) If so, could you sent us the renamed kritarc file? We'd like to take a peek at what happened. I attempted the suggested reset- unfortunately Krita ignored the command, and no pop up appeared. I attempted variations of hold duration for the combo but with no results- Krita would just open, unfortunately. (In reply to James from comment #2) > I attempted the suggested reset- unfortunately Krita ignored the command, > and no pop up appeared. I attempted variations of hold duration for the > combo but with no results- Krita would just open, unfortunately. There's a second method mentioned, could you try that instead? setting this to needsinfo for now. This is still an opengl/driver problem and Krita 3.0 might have fixed it. We haven't had any black screen reports for 3.0. |