Bug 350476

Summary:	[WACOM INTUOS2] Intuos2 tablet cursor offset
Product:	[Applications] krita	Reporter:	darrenfrenette
Component:	Tablets (tablet issues are only very rarely bugs in Krita!)	Assignee:	Krita Bugs <krita-bugs-null>
Status:	RESOLVED WAITINGFORINFO
Severity:	normal	CC:	halla, raghu
Priority:	NOR
Version First Reported In:	2.9.4
Target Milestone:	---
Platform:	Microsoft Windows
OS:	Microsoft Windows
Latest Commit:		Version Fixed/Implemented In:
Sentry Crash Report:
Attachments:	Wacom Settings Debug log for not being able to move cursor across entire screen Popup debug log

Description darrenfrenette 2015-07-22 04:33:27 UTC

When I open krita, I can only move the cursor (using the stylus) over a subset of the screen. Meaning I can access the right 1/5 and the bottom 1/4 of the screen.

Also, when I bring up the color wheel popup, my cursor is offset about 3-4 inches to the south east.

Finally, I need to continually re-click my krita application profile in the tablet properties dialog.

I have an Intuos2 tablet, running Win 8.1 and krita 2.9.6. I had problems getting the Intuos running on win8.1, but finally used driver version 6.20w5. The table works fine in PS and Lightroom. 

Reproducible: Always

Steps to Reproduce:
1. Open kirta
2. Try to move cursor using stylus to bottom or right side of screen. Can't do this.
3. Open color wheel popup, and see the offset cursor.

Actual Results:  
I can't get to the side and bottom of the screen. Also, the cursor in the popup is offset. Finally, my profile in the tablet properties dialog keeps getting reset to 'All other' application.

Expected Results:  
Should be able to set profile once, access anywhere on screen with stylus, and have no cursor offset.

Comment 1 Halla Rempt 2015-08-07 14:43:30 UTC

Hi,

Thanks for your report. This is going to be hard-ish to debug since none of us has access to an Intuos 2. Do you have any form of desktop resolution scaling on in Windows?

Here's a howto for generating more information about the tablet issues:

http://nonaynever.ru/kwiki/krita/BugWritingGuidelines#Tablet-related_Bug

Comment 2 Halla Rempt 2015-08-10 14:29:39 UTC

Oh, and is the intuos 2 still a serial tablet?

Comment 3 darrenfrenette 2015-08-11 03:39:35 UTC

Created attachment 93979 [details]
Wacom Settings

Comment 4 darrenfrenette 2015-08-11 03:43:26 UTC

Created attachment 93980 [details]
Debug log for not being able to move cursor across entire screen

I set my Wacom profile to Krita, turned on logging, scribbled my stylus in the middle of the screen then moved as right and down as possible. Cursor could only go about 4/5 to the right and about 3/4 to the bottom of screen.

Comment 5 darrenfrenette 2015-08-11 03:47:53 UTC

Created attachment 93981 [details]
Popup debug log

I pressed the stylus button to bring up the popup, which it did, but the cursor was offset as described in the original case

Comment 6 darrenfrenette 2015-08-11 03:49:12 UTC

I have 100% scaling on. The Intuos2 is USB.

Thanks for your help! Please let me know if I can provide any more details.

Darren

Comment 7 Halla Rempt 2015-08-11 07:08:42 UTC

Thanks, this is the information we need. If we need more info, we'll get back to you!

Comment 8 Halla Rempt 2016-06-17 09:28:55 UTC

Can you try Krita 3.0 and if it still happens the trick mentioned here: https://docs.krita.org/KritaFAQ#How_to_fix_a_tablet_offset_on_multiple_screen_setup_on_Windows

Comment 9 Raghavendra kamath 2018-06-11 04:37:11 UTC

Hi darrenfrenette

Can you please check if this issue is still reproducible in the latest version of Krita. 

For now I am closing this bug report. If you are still facing this issue, please feel free to re-open the issue

thank you