Bug 332649

Summary:	Can't print in color, even if the application offer it: only grayscale.
Product:	[Applications] systemsettings	Reporter:	Proxy Geek <bootupsolutions>
Component:	general	Assignee:	Unassigned bugs mailing-list <unassigned-bugs>
Status:	RESOLVED DOWNSTREAM
Severity:	normal	CC:	cfeck
Priority:	NOR
Version:	4.11.5
Target Milestone:	---
Platform:	Fedora RPMs
OS:	Linux
Latest Commit:		Version Fixed In:
Sentry Crash Report:
Attachments:	KDE BugTrack for color Phaser 6251 problem - full screen-shot.jpeg forwarded message Source of CUPS driver for Xerox Phaser 6250DX color printer.jpeg

Description Proxy Geek 2014-03-26 20:13:46 UTC

From Windows OS's, I can print in color OK to my Phaser 6250DX printer.  For Linux, I used the CUPS installer for a Xerox Phaser 6250DX color printer, but when printing a document, I only get greyscale printed when the source page on-screen has color. The configure screen only offers the Color Model choices: Greyscale & Inverted Grayscale (never Color).  It doesn't matter which KDE app I am using, even if it offers me the option of color such as the app Konqueror & I select color, it still prints in Greyscale. 

Is this a CUPS driver problem?

My OS is Fedora Linux (i686) release 3.13.5-103.fc19.i686.PAE

Comment 1 Christoph Feck 2014-03-26 20:39:13 UTC

> Is this a CUPS driver problem?

Open http://localhost:631/printers/ and (after clicking on the printer's name) check if your selected CUPS driver does indeed support color using Maintenance > Print Test Page.

Comment 2 Proxy Geek 2014-03-27 21:38:23 UTC

Created attachment 85797 [details]
KDE BugTrack for color Phaser 6251 problem - full screen-shot.jpeg

On Wednesday, March 26, 2014 08:39:13 PM you wrote:
> https://bugs.kde.org/show_bug.cgi?id=332649
> 
> Christoph Feck <christoph@maxiom.de> changed:
> 
>            What    |Removed                     |Added
> ----------------------------------------------------------------------------
> CC|                            |christoph@maxiom.de
> 
> --- Comment #1 from Christoph Feck <christoph@maxiom.de> ---
> 
> > Is this a CUPS driver problem?
> 
> Open http://localhost:631/printers/ and (after clicking on the printer's
> name) check if your selected CUPS driver does indeed support color using
> Maintenance
> > Print Test Page.

I performed the test as you requested and it comes up only in Greyscale.
Please see the new screen-shot attached to this reply.
So is the CUPS driver to blame?

Comment 3 Proxy Geek 2014-03-27 21:47:40 UTC

Created attachment 85798 [details]
forwarded message

I just attached a screen-shot of the CUPS driver source/info that I'm using.

Comment 4 Proxy Geek 2014-03-27 21:47:42 UTC

Created attachment 85799 [details]
Source of CUPS driver for Xerox Phaser 6250DX color printer.jpeg

Comment 5 Christoph Feck 2014-03-27 22:40:12 UTC

Thanks for the update. This is indeed a CUPS issue.

The KDE print system uses the CUPS drivers and settings. If CUPS itself cannot print in color, you either use the wrong driver, the driver has a bug, or is not configured correctly. Please ask in a CUPS user support forum for help.