Bug 327660

Summary:	Printer installation seems OK but systems hangs waiting for printer to be "free"
Product:	[Applications] systemsettings	Reporter:	Geoff Arnold <geoffwarnold>
Component:	kcm_printer_manager	Assignee:	Daniel Nicoletti <dantti12>
Status:	NEEDSINFO FIXED
Severity:	grave	CC:	noeerover, plasma-bugs
Priority:	NOR
Version:	unspecified
Target Milestone:	---
Platform:	Mint (Debian based)
OS:	Linux
Latest Commit:		Version Fixed In:	6.0.0

Description Geoff Arnold 2013-11-15 17:10:06 UTC

Using  the Brother printer installer in terminal Brother MCF885Cw appears to install OK and I get the printer appearing in the PRINTERS app. A print job appears to be accepted but the system hangs with the message  "Waiting for printer to be free" , BUT I know it is FREE. (The printer is on the LAN and works perefectly with WIN7 , Linux Mint MATE/Xfce.).
This is a great pity as the KDE version of LINUX MINT 15 is very good but is sadly letting itself down with poor printer installation and checking. The MATE version and Xfce versions install my Brother printer with no problems whatsoever with the PACKAGE MANAGER inserting the necessary driver via "BROTHER CUPS WRAPPER EXTRA". 

Reproducible: Always

Steps to Reproduce:
1. Simply try to print anything from any APP.
2.
3.
Actual Results:  
Just as before, message is "Waiting for printer to be free"

Expected Results:  
Print

Comment 1 Andrew Crouthamel 2018-11-11 04:36:22 UTC

Dear Bug Submitter,

This bug has been stagnant for a long time. Could you help us out and re-test if the bug is valid in the latest version? I am setting the status to NEEDSINFO pending your response, please change the Status back to REPORTED when you respond.

Thank you for helping us make KDE software even better for everyone!

Comment 2 Andrew Crouthamel 2018-11-21 04:47:16 UTC

Dear Bug Submitter,

This is a reminder that this bug has been stagnant for a long time. Could you help us out and re-test if the bug is valid in the latest version? This bug will be moved back to REPORTED Status for manual review later, which may take a while. If you are able to, please lend us a hand.

Thank you for helping us make KDE software even better for everyone!

Comment 3 Mike 2024-04-03 23:53:46 UTC

Can you try this in Plasma6?

Comment 4 Mike 2024-04-16 19:11:43 UTC

We believe this to be fixed in Plasma6.  Please try again and report back.

Comment 5 Bug Janitor Service 2024-05-01 03:45:58 UTC

Dear Bug Submitter,

This bug has been in NEEDSINFO status with no change for at least
15 days. Please provide the requested information as soon as
possible and set the bug status as REPORTED. Due to regular bug
tracker maintenance, if the bug is still in NEEDSINFO status with
no change in 30 days the bug will be closed as RESOLVED > WORKSFORME
due to lack of needed information.

For more information about our bug triaging procedures please read the
wiki located here:
https://community.kde.org/Guidelines_and_HOWTOs/Bug_triaging

If you have already provided the requested information, please
mark the bug as REPORTED so that the KDE team knows that the bug is
ready to be confirmed.

Thank you for helping us make KDE software even better for everyone!