Bug 323410

Summary:	Some facebook contacts switch from image+name to number@chat.facebook.com
Product:	[Frameworks and Libraries] telepathy	Reporter:	Ezio Vergine <virgolus>
Component:	contactlist	Assignee:	Telepathy Bugs <kde-telepathy-bugs>
Status:	RESOLVED NOT A BUG
Severity:	normal	CC:	kde, noesgaard
Priority:	NOR
Version:	0.6.3
Target Milestone:	Future
Platform:	Arch Linux
OS:	Linux
Latest Commit:		Version Fixed In:

Description Ezio Vergine 2013-08-12 12:08:36 UTC

After a bit of time that i'm online, some facebook contacts switch from image+name to number@chat.facebook.com (http://wstaw.org/m/2013/08/12/snapshot07.png). If I start a conversation with one of this contact, in chat plasmoid I see the correct name. If I restart telepathy, all contacts are ok but after a little bit of time the issue returns. I've tried to delete an recreate the facebook account but the result is the same

Reproducible: Always

Steps to Reproduce:
1. open contacts list
2.
3.
Actual Results:  
After a bit of time, i've same facebook contacts with number@chat.facebook.com instead image+name

Expected Results:  
a list of contacts with correct image and name

Comment 1 Ezio Vergine 2013-08-12 12:09:12 UTC

I've this problem also with telepathy-kde 0.6.2

Comment 2 David Edmundson 2013-08-12 12:19:56 UTC

Bug in Facebook XMPP :(

They send out broken updates with names missing. Other clients are affected too like PSI.
Some happen to hide it better if they have some sort of offline cache that they don't update - but still not a lot we can really do.

Comment 3 Ezio Vergine 2013-08-12 15:52:50 UTC

Ok, I wish the problem will be resolved mainstream. Thx for help and reply.

Comment 4 Peter Andreasen 2013-08-14 11:53:08 UTC

I can confirm this problem on Telepathy 0.6.3, KDE 4.10.5, Fedora 19

Comment 5 David Edmundson 2013-08-16 04:32:53 UTC

See thread
http://forum.kde.org/viewtopic.php?f=230&t=112102&p=290090#p290090

Facebook sends broken updates. There is nothing we can do.