Bug 276185

Summary:	Restart of kontact not possible
Product:	[Applications] kontact	Reporter:	Heiner Markert <mephisto>
Component:	general	Assignee:	kdepim bugs <kdepim-bugs>
Status:	RESOLVED DUPLICATE
Severity:	crash	CC:	aheinecke, winter
Priority:	NOR
Version:	unspecified
Target Milestone:	---
Platform:	Unlisted Binaries
OS:	Microsoft Windows
Latest Commit:		Version Fixed In:
Sentry Crash Report:

Description Heiner Markert 2011-06-21 12:56:11 UTC

Version:           unspecified (using Devel) 
OS:                MS Windows

When starting kontact (Kolab E5RC build from http://wiki.kolab.org/Client_windows_kontact) everything works as expected. However, after closing contact (file/exit), it is not possible to restart the application.

Reproducible: Always

Steps to Reproduce:
Start Kontact, close it, try starting it again.

Actual Results:  
nothing (no application window opens up on second start)

Expected Results:  
Kontact should start normally.

Comment 1 Christophe Marin 2011-07-10 16:49:49 UTC

Andre, Allen any clue about this ?

Comment 2 Andre Heinecke 2011-07-11 07:47:48 UTC

If you can reproduce this reliably this is a good thing, it has been reported to me from some users but only as "sometimes" behavior and we have not found the trigger.

It would be very helpful if you could do the following:
1. > Go to you Kontact installation folders /bin directory and start kdebugdialog > and select all debug output there
2. Download DebugView ( http://technet.microsoft.com/en-us/sysinternals/bb896647 )
3. Start Kontact, start debugview then close kontact and attach the log to this bugreport

As workarounds i can offer:
a) Start the taskmanager and kill the kontact process manually
b) In you Kontact/bin installation folder there is a killkde.bat this will also terminate everything.

Comment 3 Andre Heinecke 2011-07-15 07:38:41 UTC

This might be a duplicate of Bug 222878 https://bugs.kde.org/show_bug.cgi?id=222878

Comment 4 Heiner Markert 2011-07-16 19:01:50 UTC

(In reply to comment #2)

Unfortunatly, today I was not able to reproduce the bug anymore. Although I did not use my Windows system since writing the bug, besides installing some security updates, the problem seems to have disappeared. When I wrote the report, I tried to reboot my machine two times, and was able to reproduce the behavior reliably.

When I am able to reproduce, I will send the requested attachment. However, I have no idea what could have changed on my system.

Comment 5 Christophe Marin 2011-07-16 19:30:52 UTC

Thank you for the feedback. Feel free to reopen this report when you get more information

Comment 6 Andre Heinecke 2011-07-17 10:56:58 UTC

Hi, after debugging this myself a bit i do not need your debug output anymore Heiner, thanks but i am pretty sure now that i know what happens (But still not why ;) ). There is a hanging job that maintains a reference to the kontact process and thus will stop it from closing. I am now ~90% sure that this is the same problem described in BUG 222878 so i am marking this as duplicate.

*** This bug has been marked as a duplicate of bug 222878 ***