Bug 234412

Summary:	Collecting Problem Information window never goes away...
Product:	unknown	Reporter:	tgp1994 <tgp1994>
Component:	general	Assignee:	Unassigned bugs mailing-list <unassigned-bugs>
Status:	RESOLVED DOWNSTREAM
Severity:	normal	CC:	andresbajotierra, echidnaman
Priority:	NOR
Version:	unspecified
Target Milestone:	---
Platform:	Ubuntu
OS:	Linux
Latest Commit:		Version Fixed In:
Sentry Crash Report:

Description tgp1994 2010-04-15 06:08:45 UTC

Version:            (using KDE 4.3.2)
OS:                Linux
Installed from:    Ubuntu Packages

Hi there. After attempting to copy a zip file from the folder shortcut viewer (?? It's the button with the folder with a start on it...) KDE seemed to make a big deal about it, crashing to a black screen with only my cursor, then slowly loading back up. ANYhow, the Collecting Problem Information window has been up for about an hour now, doing whatever it is a window of this sorts does, and doesn't show any sign of going away soon.

I hope this bug can be fixed soon, whatever its cause.

(Sorry I couldn't give any more helpful information, if someone knows of a log file I can upload, I'm all for it...)

Comment 1 Dario Andres 2010-04-16 23:24:11 UTC

Do you exactly remember the look of that "Collecting Problem Information" window ? 

KDE has a crash handler dialog which appears in those cases, however, it needs user interaction to start "collecting the problem information" (and it only generates a "backtrace") ... so.. may be you were getting a different dialog/window (I do not recognize the string "Collecting Problem Information" being part of the KDE crash handler)

Regards

Comment 2 tgp1994 2010-04-17 00:11:12 UTC

Well, I'm pretty sure that was just the window title I was describing. It was at the point where it was actually collecting the information, with the bar going back and forth.

Comment 3 Dario Andres 2010-04-17 02:04:53 UTC

If it was the KDE Crash Handler you had to click the "Backtrace"/"Developers Information" tab, or click the "Report Bug" option to enable the report assistant... If you didn't do that, then it could be a Ubuntu addon...

Comment 4 tgp1994 2010-04-17 03:10:02 UTC

Know any in particular that I could be describing? Perhaps it should then be labelled as a conflict with kde4.

Comment 5 Dario Andres 2010-04-17 03:13:52 UTC

Mh, a Google search shows that this is a Ubuntu addon (named "Apport").
Please report to https://launchpad.net/ubuntu/+source/apport
Regards

Comment 6 tgp1994 2010-04-17 03:29:41 UTC

Well, hold on a second there, lets not jump to conclusions ;)

There's one apport-kde package... what of that?

Comment 7 Dario Andres 2010-04-17 03:31:43 UTC

Yes.. it is related to Apport or Apport-kde; both are part of the same solution/software (part of the Ubuntu releases)

May be the place for reporting bugs against it is not https://launchpad.net/ubuntu/+source/apport ...
@Jonathan: do you know where these bugs should be reported ?

Comment 8 Jonathan Thomas 2010-04-17 03:33:05 UTC

Yes, that is the most appropriate package to report it against.

Comment 9 tgp1994 2010-04-17 03:36:05 UTC

Alright, so I'm in the green? Tell me how the fixing goes :) If any info is needed, I'm have answers.

Comment 10 Dario Andres 2010-04-17 04:31:52 UTC

Create a report at https://launchpad.net/ubuntu/+source/apport and you will be asked for more information. Thanks