Bug 287356 - Lost all e-mails while moving them from local folder to IMAP account
Summary: Lost all e-mails while moving them from local folder to IMAP account
Status: RESOLVED FIXED
Alias: None
Product: kmail2
Classification: Applications
Component: general (show other bugs)
Version: 1.99.0
Platform: Unlisted Binaries Linux
: NOR major
Target Milestone: ---
Assignee: kdepim bugs
URL:
Keywords:
Depends on:
Blocks:
 
Reported: 2011-11-23 10:01 UTC by karaluh
Modified: 2016-09-18 08:52 UTC (History)
5 users (show)

See Also:
Latest Commit:
Version Fixed In:


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Description karaluh 2011-11-23 10:01:08 UTC
Version:           1.99.0
OS:                Linux

I was moving about 1gb of e-mails from local folders to imap account. In the process system become unresponsive and had to be rebooted. After restart all the mails that were supposed to be moved are lost. The local folder is empty, on the imap account there's only several hundreds empty mails.

Reproducible: Didn't try

Steps to Reproduce:
As in summary


Expected Results:  
Not deleting my e-mails, even when the process fails or is interrupted.

OS: Linux (i686) release 3.0.0-13-generic
Compiler: gcc
Comment 1 karaluh 2011-11-23 10:05:35 UTC
The imap account in kmail shows all the e-mails, but when you try to display any of them you get "Remote id is empty or invalid" error.
Comment 2 András Manţia 2011-12-10 07:57:07 UTC
Do you see the mails with another client? Were they really lost or it is KMail that is not showing them?
Comment 3 karaluh 2011-12-12 09:39:05 UTC
(In reply to comment #2)
> Do you see the mails with another client? Were they really lost or it is KMail
> that is not showing them?

They are realy lost. I verified with webmail client.
Comment 4 Andre Woebbeking 2013-08-06 16:20:36 UTC
Hi.

I've this problem when I move mails (e. g. from my local sent folder) to an online IMAP account. First the mail appears for some time and then disappears. I get the error message:

Store failed, server replied: A013183 BAD Command Argument Error. 11

I'm using 4.11 RC2 and the IMAP account is on an Exchange server.


Cheers,
André
Comment 5 Andre Woebbeking 2013-08-08 17:18:52 UTC
I forgot to mention when I copy a mail I also get the error message but the mail is copied successfully.
Comment 6 Andre Woebbeking 2013-08-15 18:44:05 UTC
On Thursday 08 August 2013 17:18:52 Andre Woebbeking wrote:
> https://bugs.kde.org/show_bug.cgi?id=287356
> 
> --- Comment #5 from Andre Woebbeking <woebbeking@kde.org> ---
> I forgot to mention when I copy a mail I also get the error message but the
> mail is copied successfully.

Oops, that is wrong. When I use another mail client on that IMAP account the 
copied mails are not shown. Does Akonadi add them in the online IMAP resource 
"virtually"?
Comment 7 Daniel Vrátil 2013-09-23 11:25:05 UTC
Moving items between two resources has a major weakness: it is split into two separated operations - in the resource that we are moving the item from the operation is translated into "remove", in the destination resource it is translated into "insert". The problem is that when "insert" fails, we have no way of reverting the "remove", because it has happened in a different process and so data are lost.

Good news: this will be solved with server-side change recording, once I implement it :)
Bad news: I don't think it can be easily worked around in the meanwhile.
Comment 8 Andre Woebbeking 2013-09-23 11:30:07 UTC
Couldn't the "remove" only be done if the "insert" was successful?
Comment 9 Daniel Vrátil 2013-09-23 15:03:40 UTC
Unfortunately not, because Akonadi server sends notification "Move item 1 from resource A collection 3 to resource B collection 10" to both resources at once and the translation happens in the resources. Resource A will interpret the notification as "remove" and resource B as "insert". Even worse, the translation happens in resource's Monitor and the ResourceBase will only get the "Remove" or "Insert" notification, without actually being able to map it back to the "Move" notification. I'll still try to think of some solution if I have some time.

I think the primary focus in this case now should be on fixing your IMAP resource to make moving work :)
Comment 10 Andre Woebbeking 2013-09-27 20:22:06 UTC
Git commit c561149538336804f212f5a12ea6cf3d1a3a19f5 by Andre Woebbeking.
Committed on 27/09/2013 at 20:19.
Pushed by woebbe into branch 'KDE/4.11'.

Don't bother IMAP servers with not supported flags

Created a new method ResourceTask::fromAkonadiToSupportedImapFlags() to convert
Akonadi to IMAP flags supported by the server and use it everywhere instead of 
fromAkonadiFlags(). 

fromAkonadiFlags() was made private to make it impossible to call it by accident.
Related: bug 278082
FIXED-IN: 4.11.3
REVIEW:112724

This also reduces the risk to trigger 287356 as the insert on the IMAP server
doesn't fail due to unsupported IMAP flags.

M  +1    -1    resources/imap/additemtask.cpp
M  +2    -2    resources/imap/changeitemsflagstask.cpp
M  +2    -15   resources/imap/changeitemtask.cpp
M  +21   -0    resources/imap/resourcetask.cpp
M  +5    -0    resources/imap/resourcetask.h

http://commits.kde.org/kdepim-runtime/c561149538336804f212f5a12ea6cf3d1a3a19f5