Bug 116871

Summary: mails are lost during download
Product: [Applications] kmail Reporter: Raik Günberg <graik>
Component: pop3Assignee: kdepim bugs <kdepim-bugs>
Status: RESOLVED FIXED    
Severity: grave CC: t.wright1
Priority: NOR    
Version: 1.8.2   
Target Milestone: ---   
Platform: openSUSE   
OS: Linux   
Latest Commit: Version Fixed In:

Description Raik Günberg 2005-11-22 12:37:09 UTC 
Version:           1.8.2 (using KDE KDE 3.4.2)
Installed from:    SuSE RPMs
Compiler:           standard pre-compiled rpm from SuSE 10.0 distro
OS:                Linux

Hi there,
I am happily using kmail since 4 years, until now without problems. I've recently upgraded to SuSE 10.0 and now kmail seems to loose mails from time to time. The details: kmail accesses my pop3 e-mail account, reports the download of a new message but I afterwards can't find this new message anywhere. Unfortunately it nevertheless has been deleted from the server. I cannot reproduce the error, most of the time everything works fine. The first time it happened, the wireless network broke down just when kmail reported 100% download. However, the second time the network was OK and stable.

The timing couldn't be worse. I am expecting a very important mail (reply to arrange a job interview). Does kmail keep any log-file from which I could at least see who's mail I lost?? It would make a very stupid impression to ask them for a second time to resend a potential mail that they perhaps haven't sent yet at all.

Thx!
Raik
Comment 1 Ismail Onur Filiz 2006-06-23 19:42:50 UTC 
*** Bug 129685 has been marked as a duplicate of this bug. ***
Comment 2 t.wright1 2006-06-23 20:04:49 UTC 
This exact same problem is occurring with me.
Comment 3 t.wright1 2006-06-23 20:10:03 UTC 
This exact problem has been occurring with me with KMail 1.8.2 on KDE 3.4.2 that cme with SuSE 10. Messages disappear from the mail server. I have turned off the "delete from server" option, and it seemed to work. However Mindspring reports that their logs show my I.P. downloading messages from the server at times when I was online, but NOT fetching mail. KMail was running but minimized.
Comment 4 t.wright1 2006-06-27 05:28:39 UTC 
The bug with e-mail messages disappearing came from Fetchmail 6.2.5 running as a daemon. This application comes with the SuSE 10 distribution and will install with numerous other packages when upgrading. Unknown to me, Fetchmail was running in the background and checking my POP3 mail account every 10 minutes. If it found messages on the server, it downloaded them and deleted them off the server. Lacking an application to take them from Port 25 (default), it appended a UNIX mail text file with the downloaded messages in the  /var/spool/mail/directory. The file name is the same as the login for the session. Fetchmail maintained a log file in /var/log/fetchmail, and when I found it, I realized what was happening. 
Not knowing what Fetchmail was doing, I saw it as mail vanishing off of the server. Earthlink's log files showed it as a routine POP3 mail retrieval. What gave it away was my dynamic IP showing up on Earthlink's logs when I knew I hadn't used KMail to check for messages. Fetchmail's message retrieval occurred every time I dialed in, because the Fetchmail daemon was programmed to retrieve mail every 600 seconds. All the "vanished" messages were recovered by importing the file from the /var/spool/mail/ directory to KMail as a UNIX message text file. This had been going on since upgrading to SuSE 10 in December 2005, but by dumb luck, most of the time I downloaded messages to KMail before Fetchmail could get them, until recently.
Comment 5 Martin Koller 2006-11-01 16:25:39 UTC 
Raik, is the problem you described the same as in comment #3 and #4 ?
If so, can you close the bug, please.
Comment 6 Vsevolod Krishchenko 2009-07-29 14:13:25 UTC 
User graik@web.de does not exist, could anybody close this bug? :)
Comment 7 Allen Winter 2009-07-29 15:05:36 UTC 
I'm happy to close it for you.