Bug 275632 - Non-ASCII characters are displayed incorrectly in the tooltip message preview.
Summary: Non-ASCII characters are displayed incorrectly in the tooltip message preview.
Status: RESOLVED DUPLICATE of bug 271664
Alias: None
Product: kmail2
Classification: Applications
Component: message list (show other bugs)
Version: 2.1.0
Platform: Gentoo Packages Linux
: NOR normal
Target Milestone: ---
Assignee: kdepim bugs
URL:
Keywords:
: 281625 (view as bug list)
Depends on:
Blocks:
 
Reported: 2011-06-14 15:21 UTC by jem
Modified: 2011-10-07 13:13 UTC (History)
5 users (show)

See Also:
Latest Commit:
Version Fixed In:
Sentry Crash Report:


Attachments
The tooltip containing the strange black diamond. (44.51 KB, image/png)
2011-08-01 07:39 UTC, Damien Gombault
Details
The content view is OK (18.93 KB, image/png)
2011-08-01 07:39 UTC, Damien Gombault
Details
Message preview bubble displays with incorrect charset (24.37 KB, image/jpeg)
2011-10-07 13:03 UTC, Swâmi Petaramesh
Details

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Description jem 2011-06-14 15:21:27 UTC
Version:           2.1.0 (using KDE 4.6.4) 
OS:                Linux

When hovering with the mouse over the message list a "tooltip" box appears. This box now also contains a short preview of the message. Non-ASCII characters are displayed as a black diamond with a question mark. This happens at least when the message contains Quoted Printable UTF-8 or ISO-8859-1 text.


Reproducible: Always

Steps to Reproduce:
Receive message containing accented characters or umlauts. Hover over the message line in the message list.

Actual Results:  
Characters are displayed as black diamonds: �​�​�​�​�​�​
(Unicode "Replacement Character" 0xfffd)


Expected Results:  
The characters should have been displayed correctly. Like this, for example: ä ö ü å é.
Comment 1 Laurent Montel 2011-07-17 11:09:45 UTC
Could you send me in private a mail with this error please ?
I can't reproduce it.
Thanks
Comment 2 violet.amethyste 2011-07-31 20:05:04 UTC
I can confirm this bug. But for me, this bug is related with Akonadi or Nepomuk since I've got the same problem for tags used in Dolphin. I use Arch package
Comment 3 Damien Gombault 2011-08-01 07:39:29 UTC
Created attachment 62412 [details]
The tooltip containing the strange black diamond.
Comment 4 Damien Gombault 2011-08-01 07:39:57 UTC
Created attachment 62413 [details]
The content view is OK
Comment 5 Damien Gombault 2011-08-01 08:18:39 UTC
I also have this problem.

I have attached two screenshots.
The tooltip shows the black diamond.
The content view is OK.
Comment 6 Damien Gombault 2011-08-01 12:06:51 UTC
The short preview in the tooltip only appears after Nepomuk indexes the content of the mail.

It seems the tooltip always display the preview with the same encoding no matter the original email encoding. On my system, it seems the tooltip is always displayed with ISO-8859-1 encoding. My system uses only UTF-8, my locale is fr_FR.UTF-8.
Comment 7 Laurent Montel 2011-08-01 12:23:21 UTC
When I import your email preview is ok.
So I don't know where is the pb
Comment 8 Damien Gombault 2011-08-01 13:08:40 UTC
This bugs seems to affect many Arch Linux users (including me) using Virtuoso 6.1.3.

This bug seems to be related : https://bugs.kde.org/show_bug.cgi?id=271664
Comment 9 Damien Gombault 2011-08-01 13:47:05 UTC
I have just downgraded to virtuoso 6.1.2 and receive two new mails.

The preview tooltip now shows the right accents in the two new mails.

The bug is not in KMail or Nepomuk but in virtuoso 6.1.3.

I think you can close this bug.
Comment 10 Laurent Montel 2011-08-01 14:30:58 UTC
I use 6.1.2 too.
So if it's a bug in virtuoso we can close it.
Comment 11 Rex Dieter 2011-08-08 12:54:04 UTC

*** This bug has been marked as a duplicate of bug 271664 ***
Comment 12 Elias Probst 2011-09-08 14:36:20 UTC
*** Bug 281625 has been marked as a duplicate of this bug. ***
Comment 13 Swâmi Petaramesh 2011-10-07 13:03:36 UTC
Created attachment 64310 [details]
Message preview bubble displays with incorrect charset

Confirming this very bug is present in Ubuntu Oneiric Beta 2, latest updates installed on 2011/10/07, as described here : « Non-ASCII characters are displayed incorrectly in the tooltip message preview. » (see attached image, some personal information manually blurred) - seen on 2 different machines today.

Charset displayed incorrectly for accentuated chars in the message contents, but  OK in subject and other parts of the preview bubble.
Comment 14 Elias Probst 2011-10-07 13:13:16 UTC
(In reply to comment #13)
> Confirming this very bug is present in Ubuntu Oneiric Beta 2, latest updates
> installed on 2011/10/07,...
Which version of Virtuoso is provided by the latest Ubuntu updates?

Virtuoso 6.1.2 works
Virtuoso 6.1.3 doesn't work
Virtuoso 6.1.3 + this patch works: https://bugs.kde.org/show_bug.cgi?id=271664#c13

If Ubuntu ships only 6.1.3 without the patch, it is very important to open a bug in Launchpad, to make sure either 6.1.2 or 6.1.3 + patch is shipped with Ubuntu.
Otherwise it might break a lot of things (this doesn't only cause the KMail issue described here).