Version: 1.9.5 (using KDE KDE 3.5.5) Installed from: Debian testing/unstable Packages OS: Linux Hello, Sometimes some emails in my IMAP inbox are displayed with no contents. I.e. the subject. sender and date are preserved, but the body of the email is blank. I know that the emails are not empty, since I also have a webmail interface to the IMAP server, where they are displayed correctly at all times. In Kmail, emails are always visible the first time I view them. But sometimes when I want to view them again later, they are displayed as blank. It only happens very rarely. Using "View Source" in those cases show an empty body, and also modified headers from what see through the webmail interface. For details on how the source of the email looks compared to what it looks like through the webmail interface, please have a look at bug report #130265 (which I have closed because I originally misdiagnosed the problem). Some observations: * Only happens in my IMAP folders * IMAP server is Cyrus IMAPD 2.2.12 * Happens with emails from different email programs (at least Pine and Outlook Express) * After moving the email to another folder on the same IMAP server (using Kmail), the email contents becomes visible again * Tens of thousands of people use the same IMAP server (it is the mail server at my university), and the administrators have not had similar reports, even though there must be quite a few Kmail users, since many machines here are running linux with KDE. I originally sumitted this in bug #130265, but I misdiagnosed it somewhat, so I closed it and opened this report instead. It is not the same as bug #84896, since in that case the sender and subject disappears. And as I understood it, in that case one could swee the email contents using "View Source", which I cannot. And #129803 is with POP3, not IMAP, and also in that case the subject and sender was missing, wihch is not the case for me. Best regards, Torquil M. Sørensen
I can confirm this bug, I've reported it in bug #136644 (which could be closed because it is a duplicate). Bug #133871 also seems to be the same problem/bug. It is very annoying for me, because it does not happen very rarely as for the original reporter - at the moment, I have 5-7 mails that I cannot read. Moreover, if I click on those mails without a body, the program crashes after 3-4 clicks, so I would recommend to tag this bug with crash instead of normal.
Could you please check what kind of IMAP server you are connecting to? For me it was "Cyrus IMAPD 2.2.12". Maybe it is printed when you run the command 'telnet hostname 143' (or 993), although in my case it is not printed. I had to contact the IT-department to get that info.
It's a Cyrus IMAP4 v2.2.13 server according to 'telnet hostname 143'.
Ok, that was very interesting. I sent an email with a link to this bug to the cyrus-info mailing list, asking if they have received any such reports from kmail users. If it results in a fruitful discussion, I will post a link to the cyrus-info thread here.
*** Bug 136644 has been marked as a duplicate of this bug. ***
Have you received any news from the Cyrus people? This bug is really getting on my nerve - I'm going to use Thunderbird, because KMail is unusable. Can anyone set the status to confirmed please? This is a severe bug and should get a high priority.
Sorry, I didn't get any replies from the Cyrus-list. Btw, I also converted to Thunderbird because of this. I will change back to KMail when this bug is fixed.
I can confirm this bug in KMail 1.9.5 and 1.9.6 using online IMAP (Courier)
*** This bug has been confirmed by popular vote. ***
I am trying kmail again (version 1.9.6), and now I am optimistic. I haven't seen the bug yet, and now it has been almost a week. The IMAP server is still Cyrus 2.2.12 as before. The Debian version numbers are (todays Debian Sid/Unstable): kmail 4:3.5.6.dfsg.1-2 kdelibs4c2a 4:3.5.7.dfsg.1-1 kdebase-kio-plugins 4:3.5.6.dfsg.2-2 Are there anyone else using Debian Sid/Unstable for which this bug has disappeared?
I have seen this with 1.9.5 and it is very annoying. It seems to me, that it happens, when I delete several mails at the end of my inbox (the newest mails). Then the last remaining mail gets corrupted. Sometimes I can see it uncorrupted by way of a web-interface, that runs at my provider. Sometimes it is there corrupted also. I am using opensuse 10.2. The server says : [CAPABILITY IMAP4rev1 UIDPLUS CHILDREN NAMESPACE THREAD=ORDEREDSUBJECT THREAD=REFERENCES SORT QUOTA IDLE ACL ACL2=UNION STARTTLS] Courier-IMAP ready. Copyright 1998-2005 Double Precision, Inc. I hope you can work that out soon. regards Herbert Engelmann
I just got news from my provider. They changed the server from Courier to Dovecot. There are no detailed reasons, but it sounds like other people has similar problems. I will test the new configuration. maybe it was on the server-side. I will report when I know more.
Seems to be fixed in 1.9.7 - I haven't experienced these problems during the last couple of weeks, and I was using KMail heavily. However, the server was also updated to Cyrus IMAP 2.3.8 (as opposed to 2.2.13), so it could also due to this recent upgrade. Anyway, I guess this bug can be marked as fixed although we're not sure what really solved the problem :-).
*** Bug 148383 has been marked as a duplicate of this bug. ***
*** Bug 141414 has been marked as a duplicate of this bug. ***
I'm not sure if the problem I reported is a duplicate of this problem. My problem happens every time, with every e-mail. It happens in every folder. My suspicion is that an online update didn't get properly installed. There were updates in the system tray, which I clicked on to install. However, it took forever (I finally gave up and shut down for the evening) in the "parsing files" stage. Perhaps those updates never got installed.
I'm dubious that the problem I reported is a duplicate of Bug 135904. The problem I experience happens all the time - not just occasionally, and it happens in every folder. The e-mail I am responding to was visible only using 'view source', yet the content appears below. Perhaps clicking 'reply' gives me a better way to view the original e-mail. My suspicion is that a system update didn't get applied properly. There were updates available in the system tray, which I clicked-on to install. However the process seemed to hang 'forever' (more than 15 minutes) in the "parsing files" stage, and I finally gave up on it and shut the system down for the evening. I suspect those updates didn't get installed, yet the patch record on my system thinks they were installed. - Aere Greenway On Tuesday 31 July 2007 03:04, owner@bugs.kde.org wrote: [bugs.kde.org quoted mail] com > > > > ------- Additional Comments From bramschoenmakers kde nl 2007-07-31 11:04 ------- > *** Bug 141414 has been marked as a duplicate of this bug. *** >
*** Bug 148459 has been marked as a duplicate of this bug. ***
*** Bug 149715 has been marked as a duplicate of this bug. ***
I can confirm this bug in KMail 1.9.5 and 1.9.6 using online IMAP. Basic: Opensuse 10.2 und Opensuse 10.3
Just to say that I had this problem as said on Bug 151580 but I am not using IMAP.
Confirming it using imap.gmx.net and Kontact 1.2.6 under Kubuntu 7.10 all Updates: 2.6.22-14-generic #1 SMP Fri Feb 1 04:59:50 UTC 2008 i686 GNU/Linux Was working for a month and then started showing empty messages.
After I wrote comment #10 I did not see more of this bug until today. I moved a message from the "Local Folders" inbox to the IMAP inbox, and I can no longer see its contents now, and "View source" shows the source code of an email without any "body"-text. But, It may not be the same bug, because when I look at the email from the webmail interface to the IMAP server, the contents are gone there aswell, so I guess the email really was changed on the server side. As opposed to the problem in my original report, this time it is of course not possible to see the contents by moving the email to another IMAP-folder. Debian Sid: kmail 4:3.5.8-1 kdebase-kio-plugins 4:3.5.8.dfsg.1-7 kdelibs4c2a 4:3.5.8.dfsg.1-7
1.9.9, still there. And its easy to "fix" this bug. kmail keeps an INBOX file in ~/.kde/share/apps/kmail/imap/.somenumber.directory/. Deleting it will force kmail to recreate the index and redownload every header from the server. I guess somehow the INBOX file gets corrupted (maybe because kmail crashed or wasn't closed properly e.g. because of a xserver crash) And this corruption may be related to the imap server. Maybe the server changes something, kmail doesn't save this (because of the above mentioned crash) and the index file gets corrupted (kmail doesnt find the mail on the server anymore).
Yes, it's still there - I was wrong in proclaiming that it didn't occur anymore. Thanks for the hint Matthias, I will try that next time I encounter this issue. I hope with this knowledge the bug will be fixed as soon as possible.
Ok, i found a better workaround for this problem. Just delete the .INBOX.index file. You wont loose the directory settings this way and the mails are displayed properly again.
Don't know if this is related, since this is a problem with the "Local Folders" inbox. Right now I'm trying KDE4RC1, and I have one email in my "Local Folders" inbox, but kmail displays three blank emails. Two of them have unkonwn sender and subject. The third one looks correct in the email list, but kmail does not show any contents when I click on it. The email can be read manually by looking at the file: /home/tmac/.kde4/share/apps/kmail/mail/inbox/cur/1216379436.6730.MYa2a Deleting /home/tmac/.kde4/share/apps/kmail/mail/.inbox* fixes the problem. The next time it happens I will try to attach the .inbox* files and the email files in the cur/ folder.
I am still noticing this with kmail from KDE 4.1 It seems to happen most often if I read emails from my inbox, but don't move or delete them. When I close kmail and re-open it, the messages will be blank when I try to read them, and kmail will crash if I try to move them. IMAP server I am using is courier-imap-4.4.1
KDE 4.1.1 will have a patch that _could_ possibly fix this, see bug 149715. But maybe this is a different issue.
Thanks Thomas. I patched kmail 1.9.9 (KDE 3.5.9) by hand, but still the same empty messages.
*** Bug 159453 has been marked as a duplicate of this bug. ***
*** Bug 161483 has been marked as a duplicate of this bug. ***
*** Bug 169717 has been marked as a duplicate of this bug. ***
Created attachment 27369 [details] messages in discussion tree are not blanked
Hello This is another blank email report. It occured after a crash (no debug window launched but I have kdepim-dbg package installed). Below, I've tried to remember all things I've done. It is an imap account with the trashcan in a local folder, not imap I use kontact, not kmail only It happened only in incoming mails folder, not in others imap folders. 1. kontact freeze (not only kmail part) while reading a message (short message, which mas correctly displayed) see attachments. 2. kill kontact, relaunch: - all changed made in previous session disappeared (emails already read marked as unread, deleted ones still here, "important" marks removed) but moved messages in imap folder still moved; - re-read the same message, freeze, kill kontact 3. after kontact relaunch: - Kmail messages in wrong order: some old messages in front of today's ones. A click on the "date" column change nothing. Reading old messages change their dates to something in 2006. - Synchronize, kmail crash. 4. relaunch: - type something in Kjots (launched in kontact); - synchronize kmail, kontact crash 5. relaunch: - changed made in Kjots lost (kjots was launched in kontact); - emails in wrong order: some old messages in front of today's ones; - a lot of duplicated emails; - removed duplicated emails with Ctrl + * ; - browsing recent and old emails blank them; - emails in closed discussion trees not blanked (see attachments). 6. browsing my imap account by webmail: - looks like there is missing messages (need to be confirmed later); - contains 2 blank emails (in kmail I have 50 ones); - wrong order: some old messages in front of today's ones; - the incoming folder contains 5 spam messages with 2 Date fields with different values: ----------------------------------------- Return-Path: <vrpxkkowebg@bodyofwater.com> Delivery-Date: Thu, 11 Sep 2008 13:31:58 +0200 [snip] Date: Thu, 11 Sep Westeuropäische Sommerzeit MIME-Version: 1.0 Content-Type: text/plain; format=flowed; charset="Windows-1252"; reply-type=original Content-Transfer-Encoding: 7bit X-Priority: 3 X-MSMail-Priority: Normal X-Mailer: Microsoft Outlook Express 6.00.2900.3138 X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.3198 X-SpamScore: 1.8 tests= INVALID_DATE RDNS_DYNAMIC --------------------------- In attachments: - a picture of message list, with emails in discussion tree still here; - the email (incomplete, obtained from webmail) which freeze kontact.
Created attachment 27371 [details] kmail freeze on that email
Sorry, i forgot to say i'm using KDE 4.1.1 in Debian Sid for AMD64
I've relaunched kontact through GDB, synchronized my imap account: this time it didn't crashed. While synchronizing my imap account, I can see all blanked messages re-ordering (going to the end of the list). I forgot to say previously that all blanked messages got the same strange date: february 07, 2006 (but labeled in french). I don't have email from 2006 in that folder. My blanked emails are lost, they didn't reappear. I know I should have deleted kmail index first, but previously it was working without doing that.
I've experienced empty emails (just header) using kmail 1.9.10. Symptom can be triggered by sending one mail to empty IMAP inbox. HTH
I can confirm this for KMail 1.9.10 _and_ earlier versions. I am using an open-exchange 5.0 (cyrus 2.2.3) as an imap server. Other tools like, e.g.: - thunderbird - claws mail - ox webfrontend have *not* shown empty messages. For me it seems to be connected to an outdated local imap cache, it often happens after cleaning up my inbox from, say, 100 emails.
Oh and BTW, moving the "blank" email in question results in a crash of kmail ....
happens here with POP3 from time to time as well kmail (1.9.6) ignores any actions (move, delete...) with the message; sometimes crashes
Hello. I looked through this bug and considered it fixed as Thomas McGuire stated in comment #29. I don't see this bug in KDE 4.2 and 4.3. There are no reports of the original bug after 4.1. Xaviers observation in comment #36 is another bug. So. I'm closing this. Please report when you see empty mails in KDE 4.3 without having a crash before. Then I reopen immediatly.