Bug 89671

Summary:	Add a NEEDINFO resolution (to go with FIXED, WORKSFORME, etc.)
Product:	[Websites] bugs.kde.org	Reporter:	Matt Rogers <mattr>
Component:	general	Assignee:	Matt Rogers <mattr>
Status:	RESOLVED FIXED
Severity:	wishlist	CC:	dmeltzer.devel, l.lunak, nicolasg
Priority:	NOR
Version:	unspecified
Target Milestone:	---
Platform:	Compiled Sources
OS:	Linux
Latest Commit:		Version Fixed In:

Description Matt Rogers 2004-09-17 06:47:10 UTC

Version:            (using KDE Devel)
Installed from:    Compiled sources

a NEEDINFO resolution state would be good so that when we need more info from a bug reporter due to a link that's gone 404 on us or a long period of time that's gone by after asking a question, we can mark those bugs as resolved, and if the reporter provides more info, reopen the bug. Otherwise the bug stays closed and is just one less nuisance we have to worry about...

Comment 1 Nicolas Goutte 2004-09-18 18:08:15 UTC

Normally the state UNCONFIRMED is for "more info". Otherwise if a bug cannot be handled with the current information, in KDE it is typically changed to RESOLVED/INVALID.

Have a nice day!

Comment 2 Matt Rogers 2004-09-18 18:31:11 UTC

yes, i'm aware of this. I've been a KDE developer for quite awhile now.
However, why let these bugs sit as unconfirmed for months, and even years, when we can mark them RESOLVED/NEEDINFO and close them? They're not invalid bugs. If more info is provided, great! If not, then they're marked as resolved and people who look through bugzilla for something to work on have less to wade through. I don't think that INVALID is an appropriate status in those cases.

Comment 3 Nicolas Goutte 2004-09-18 18:38:33 UTC

Well, then you should perhaps report it to http://www.bugzilla.org/ so that it 
got added upstream.

Have a nice day!

Comment 4 Matt Rogers 2004-09-19 19:04:21 UTC

why should i do this when we can easily customize our own bugzilla?

Comment 5 Lubos Lunak 2004-09-26 20:03:03 UTC

RESOLVED REMIND works quite well for such cases :).

Comment 6 Stefan Monov 2007-01-07 20:06:54 UTC

Lubos, http://bugs.kde.org/bug_status.html says:
REMIND: The problem described is a bug which will probably not be fixed in this version of the product, but might still be.

So NEEDINFO is still necessary I think.

Comment 7 Dan Meltzer 2009-01-24 01:50:02 UTC

Well Mr. Matt, you can maybe fix this yourself now :)

Comment 8 Matt Rogers 2009-03-26 18:31:08 UTC

yay for the new NEEDSINFO