Bug 80148

Looking at the reference you mention, the given option values are plain wrong, it looks like they contain garbage characters. It should be:

-o ' copies=3 orientation-requested=3'

Do you also have those garbage characters? Which Qt version are you using?

Well actually I don't know how to look at the command kdeprint is sending to cups, as the guy in the reference did.

All I did was issue the command without the -o stuff and it printed. If you tell me how do I look at the command kdeprint is sending to cups, I guess I can be more useful.

I am using qt 3.3.0.

To see the command send by kdeprint (if debug hasn't been disabled in your KDE packages), just start the KDE app in a terminal and look for debug output in that terminal when printing. Otherwise, you should see the command used when you get the error dialog: it is contained in the error message.

Unfortunately debug has been disabled.

Well I don't get any errors. After clicking "print", KJobViewer appears in the system tray, the job reads "processing" for a while then changes itself to "queued". No error messages or whatever. I can only see the error in cups page (http://localhost:631).

Is there any other way to check? Otherwise I will recompile koffice with debug enabled.

In your original report, you mention that you get sometimes "client-error-bad-request"; in this case you should be able to see the print command used in the error dialog.
When you don't get any error and the job changes from "Processing" to "Queued", this probably means that the print queue has been stopped by CUPS for any reason. Check the printer status reason, either using web interface http://localhost:631, or using the "IPP Report" item in the menu when right-clicking on a printer in the KDE print manager.
Finally, you may also edit /etc/cups/cupsd.conf and set "LogLevel" to "debug2" (wihtout the quotes), then restart the CUPS server and try to print again. While trying to print, monitor the CUPS log file using "tail -f /var/log/cups/error_log" command. You might see some meaningful messages.

Here's some output from cups log at debug2 level:

First this:
D [23/Apr/2004:11:34:40 -0300] StartJob: argv = "BJC-250","91","gmichels","Fluxograma P1","1","PageSize=A4 media=A4 multiple-document-handling=separate-documents-collated-copies orientation-requested=3 page-ranges=2","/var/spool/cups/d00091-001"

then this

D [23/Apr/2004:11:34:42 -0300] [Job 91] Parameter Summary
D [23/Apr/2004:11:34:42 -0300] [Job 91] -----------------
D [23/Apr/2004:11:34:42 -0300] [Job 91]
D [23/Apr/2004:11:34:42 -0300] [Job 91] Spooler: cups
D [23/Apr/2004:11:34:42 -0300] [Job 91] Printer: BJC-250
D [23/Apr/2004:11:34:42 -0300] [Job 91] PPD file: /etc/cups/ppd/BJC-250.ppd
D [23/Apr/2004:11:34:42 -0300] [Job 91] Printer model: Canon BJC-250 Foomatic/bjc600
D [23/Apr/2004:11:34:42 -0300] [Job 91] Job title: Fluxograma P1
D [23/Apr/2004:11:34:42 -0300] [Job 91] File(s) to be printed:
D [23/Apr/2004:11:34:42 -0300] [Job 91] <STDIN>
D [23/Apr/2004:11:34:42 -0300] [Job 91]
D [23/Apr/2004:11:34:42 -0300] [Job 91] Pondering option 'PageSize=A4'
D [23/Apr/2004:11:34:42 -0300] [Job 91] Pondering option 'media=A4'
D [23/Apr/2004:11:34:42 -0300] [Job 91] Pondering option 'multiple-document-handling=separate-documents-collated-copies'
D [23/Apr/2004:11:34:42 -0300] [Job 91] Unknown option multiple-document-handling=separate-documents-collated-copies.
D [23/Apr/2004:11:34:42 -0300] [Job 91] Pondering option 'orientation-requested=3'
D [23/Apr/2004:11:34:42 -0300] [Job 91] Unknown option orientation-requested=3.
D [23/Apr/2004:11:34:42 -0300] [Job 91] Pondering option 'page-ranges=2'
D [23/Apr/2004:11:34:42 -0300] [Job 91] Unknown option page-ranges=2.
D [23/Apr/2004:11:34:42 -0300] [Job 91]
D [23/Apr/2004:11:34:42 -0300] [Job 91] ================================================
D [23/Apr/2004:11:34:42 -0300] [Job 91]
D [23/Apr/2004:11:34:42 -0300] [Job 91] File: <STDIN>
D [23/Apr/2004:11:34:42 -0300] [Job 91]
D [23/Apr/2004:11:34:42 -0300] [Job 91] ================================================


I'd like to add I am trying to print that kivio document which has 3 pages. I am trying to print page 2 only, using the option range=2-2 in the print options dialog.

I see the same behavior, so I can confirm it.

My case is a bit more complicated; I'm printing from one KDE desktop to another Linux box running Cups.  

As with the original poster, if I print using cupsdoprint from the remote client without the "-o" options, it prints fine.  If I print directly from, say, kpdf and try to print exactly one page, it fails.  On the server side, the Cups error message is:

	E [18/May/2004:07:36:48 -0400] print_job: No file!?!

On the client side, the Cups error message is:

	E [17/May/2004:21:39:56 -0400] [Job 213] Print file was not accepted (client-error-bad-request)!
	E [17/May/2004:21:39:56 -0400] PID 20820 stopped with status 1!

I can give you more debugging information, but I'm pretty sure that the problem is that kprint is sending bad options to Cups.

Created attachment 6481 [details]
cups log

I also have big problems with kdeprint. Printing from Staroffice directly to
the printers works fine (I use turboprint with cups 1.1.20 if that matters).
But printing via kdeprint gives strange errors. With one printer I only get two
errors (translated from german): "Error printing the files" and "Error with
printing. System says: <nothing> Error reading filter description for true.
Received command line was empty." error_log attached.
With another printer the first page is never printed.

At leqst, to solve the problem with the first printer ("Error reading filter description" and so on), you can try to remove the file ~/.lpoptions.

Michael.

My problems have been solved in 3.3.0. But removing .lpoptions was a bad idea. Luckily I had a backup of this file, because without I got an error again, but cannot really remember which one.

Gustavo, do you still have the problem in 3.3.0?

Well, I didn't have koffice anymore, so I just compiled the latest one (1.3.2) to try that very kivio document. And, it didn't print :-)

I switched to openoffice months ago and never had a print problem ever since. Printing from other kde apps (kmail, konqueror) also looks normal, so I thought maybe the problem is this particular file. Anyway, I don't print that much (not even every day), so maybe there is a problem anyway.

I am using kde 3.3.0, qt 3.3.3, gcc 3.3.4, glibc 2.3.3, cups 1.1.20.

Now, more than 2 years later, this thread has timed out.... Also, we have KDE 3.5.5 now.

Gustavo,

feel free to re-open this bug if it is still a problem for you.

Closing old Resolved status bug.