Bug 515218

Summary:	Occasionally stuck on the BIOS Splash Screen when booting up
Product:	[KDE Neon] neon	Reporter:	David Wu <wuda25>
Component:	general	Assignee:	Neon Bugs <neon-bugs-null>
Status:	REPORTED ---
Severity:	normal	CC:	carlosd.kde, jr, neon-bugs-null
Priority:	NOR
Version First Reported In:	unspecified
Target Milestone:	---
Platform:	Other
OS:	Linux
Latest Commit:		Version Fixed/Implemented In:
Sentry Crash Report:
Attachments:	BIOS Splash Screen

Description David Wu 2026-01-28 19:12:56 UTC

Created attachment 189001 [details]
BIOS Splash Screen

SUMMARY
I installed the latest KDE Neon onto a brand new Eurocom Blitz Ultra 2 (https://eurocom.com/ec/specs(527)BlitzUltra2) Laptop.  Sometimes, when the laptop boots up, it will stay in the BIOS Splash Screen stuck forever (see attached image 20260126_120340.jpg).

The way I've been dealing with the issues is to do a hard shutdown (holding the power button for 10 seconds) and powering back up.  I say most of the time, I need to do a hard shutdown and boot up cycle between 1 to 3 times and the KDE Neon loads up.  Sometimes, after 5 hard shutdown and boot up cycles, it will stay in the BIOS Splash Screen (when this happens, I just close the lid and wait at least 30 minutes before turning back on)

I checked the logs files in /var/log and review the logs in journalctl, however, I don't see anything out of the ordinary.

For the past couple of weeks, whenever I do an Update on Discover and it ask me to restart and it updates the packages, I say 90% of the time I get a blank screen on the second restart

STEPS TO REPRODUCE
1. Turn on Laptop

OBSERVED RESULT
Stuck on the Bios Splash Screen without going into KDE Neon

EXPECTED RESULT
Load up KDE Neon everytime I turn on the Laptop

SOFTWARE/OS VERSIONS
Operating System: KDE neon User Edition
KDE Plasma Version: 6.5.5
KDE Frameworks Version: 6.22.0
Qt Version: 6.10.1
Kernel Version: 6.14.0-37-generic (64-bit)
Graphics Platform: Wayland
Processors: 16 × Intel® Core™ Ultra 7 255H
Memory: 32 GiB of RAM (30.8 GiB usable)
Graphics Processor: Intel® Graphics


ADDITIONAL INFORMATION
This laptop is using the InsydeH2O UEFI BIOS (https://www.insyde.com/products/insydeh2o/)

Keep in mind, this does not happen all the time.
The only thing plugged into the laptop is the 90w Power Brick and the Ethernet cable

I have done the following with the Laptop:
- Reseated the NVME/SSD
- Reseated the RAM
- Removed the Laptop Battery and started the laptop
- Put the NVME/SSD with KDE Neon installed, put it in a USB Enclosure and boot it up
- Installed KDE Neon on another NVME/SSD

As a test, I installed Kubuntu 24.04 (which is using the same Ubuntu LTS version as the current KDE Neon) and so far, I had no issues being stuck on the BIOS Splash Screen.  Kubuntu loads up everytime

Also, I currently have KDE Neon installed on a few pieces of hardware without any issues
- HP Prodesk 400
- Asus UX370UAR Laptop