| Summary: | Unable to register fingerprint | ||
|---|---|---|---|
| Product: | [Applications] systemsettings | Reporter: | Eskil Mork <eskil> |
| Component: | kcm_users | Assignee: | Plasma Bugs List <plasma-bugs-null> |
| Status: | RESOLVED DOWNSTREAM | ||
| Severity: | minor | CC: | kde, nate, uhhadd |
| Priority: | NOR | ||
| Version First Reported In: | 6.5.4 | ||
| Target Milestone: | --- | ||
| Platform: | Fedora RPMs | ||
| OS: | Linux | ||
| Latest Commit: | Version Fixed/Implemented In: | ||
| Sentry Crash Report: | |||
| Attachments: | The part where it stops registering my fingerprint, sometimes it gets further, but it never fully registers | ||
Does the same thing happen if you use the `fprintd-enroll` to register a fingerprint? (In reply to Nate Graham from comment #1) > Does the same thing happen if you use the `fprintd-enroll` to register a > fingerprint? yes it appears so, the output of the command is: "Using device /net/reactivated/Fprint/Device/0 Enrolling right-index-finger finger. Enroll result: enroll-stage-passed Enroll result: enroll-finger-not-centered Enroll result: enroll-stage-passed Enroll result: enroll-remove-and-retry Enroll result: enroll-stage-passed Enroll result: enroll-finger-not-centered Enroll result: enroll-remove-and-retry Enroll result: enroll-stage-passed Enroll result: enroll-remove-and-retry Enroll result: enroll-remove-and-retry Enroll result: enroll-stage-passed Enroll result: enroll-stage-passed Enroll result: enroll-remove-and-retry Enroll result: enroll-stage-passed Enroll result: enroll-stage-passed Enroll result: enroll-duplicate" (In reply to Eskil Mork from comment #2) > (In reply to Nate Graham from comment #1) > > Does the same thing happen if you use the `fprintd-enroll` to register a > > fingerprint? > > yes it appears so, the output of the command is: > "Using device /net/reactivated/Fprint/Device/0 > Enrolling right-index-finger finger. > Enroll result: enroll-stage-passed > Enroll result: enroll-finger-not-centered > Enroll result: enroll-stage-passed > Enroll result: enroll-remove-and-retry > Enroll result: enroll-stage-passed > Enroll result: enroll-finger-not-centered > Enroll result: enroll-remove-and-retry > Enroll result: enroll-stage-passed > Enroll result: enroll-remove-and-retry > Enroll result: enroll-remove-and-retry > Enroll result: enroll-stage-passed > Enroll result: enroll-stage-passed > Enroll result: enroll-remove-and-retry > Enroll result: enroll-stage-passed > Enroll result: enroll-stage-passed > Enroll result: enroll-duplicate" Further more "fprintd-list eskil" returns "found 1 devices Device at /net/reactivated/Fprint/Device/0 Using device /net/reactivated/Fprint/Device/0 User eskil has no fingers enrolled for FPC L:0000 FW:1425037." Thanks. That means the issue is below the System Settings UI, meaning it's not a KDE bug. The issue may be in any of the following: - Your local configuration - The Fprint library - The drivers for your specific fingerprint reader If you're having trouble figuring out which, I'd recommend reading out to your distro's developers, as the distro is ultimately responsible for final system integration. |
Created attachment 188333 [details] The part where it stops registering my fingerprint, sometimes it gets further, but it never fully registers I'm unable to register fingerprints on my Acer Swift SFX14-72G. After clicking the button to configure fingerprint authentication, entering my password and selecting a finger to register, the system clearly picks up on my fingerprint reader as i can press it until it is registered about 40 to 50% and then it just stops registering anything, and my fingerprint isn't saved. SOFTWARE/OS VERSIONS Windows: macOS: (available in the Info Center app, or by running `kinfo` in a terminal window) Operating System: Fedora Linux 43 KDE Plasma Version: 6.5.4 KDE Frameworks Version: 6.21.0 Qt Version: 6.10.1 Kernel Version: 6.18.3-200.fc43.x86_64 (64-bit) Graphics Platform: Wayland Processors: 22 × Intel® Core™ Ultra 7 155H Memory: 16 GiB of RAM (15.0 GiB usable) Graphics Processor 1: Intel® Arc Graphics Processor 2: NVIDIA GeForce RTX 3050 6GB Laptop GPU ADDITIONAL INFORMATION I got the same result in Nobara linux, however the fingerprint sensor works as expected in Debian with Gnome