Bug 511024

Summary: Krita crashes hard, it crashes often, and often have trouble reading paint layers.
Product: [Applications] krita Reporter: samsara3310
Component: OpenGL CanvasAssignee: Krita Bugs <krita-bugs-null>
Status: RESOLVED FIXED    
Severity: crash CC: halla, samsara3310
Priority: NOR    
Version First Reported In: 5.2.13   
Target Milestone: ---   
Platform: Microsoft Windows   
OS: Microsoft Windows   
Latest Commit: Version Fixed/Implemented In:
Sentry Crash Report:
Attachments: Crash logs
System Information
Crash logs v2

Description samsara3310 2025-10-24 14:23:38 UTC
Created attachment 186090 [details]
Crash logs

SUMMARY
Krita crashes hard, it crashes often, and often have trouble reading paint layers. 
It often crashes when I am drawing on images with more layers and bigger file sizes, though the exact size threshold is uncertain. sometimes I cant even save properly and would crash and force me to go back to the last auto-save, which I have to export to a different file name else the entire file would be lost (by krita crashing whenever I open them)

STEPS TO REPRODUCE
1. Work on bigger files normally
2. Try to save / Continue to work normally
3. Crash

OBSERVED RESULT
Krita app crashing for no reason, seemingly at random, and often have trouble reading files it crashes out of.

EXPECTED RESULT
To not crash when I am in the middle of working on something or trying to save

SOFTWARE/OS VERSIONS
Windows: 10 Enterprise
macOS: ---
(available in the Info Center app, or by running `kinfo` in a terminal window)
Linux/KDE Plasma: ---
KDE Plasma Version: ---
KDE Frameworks Version: ---
Qt Version: ---

ADDITIONAL INFORMATION
Crash logs are attached
Comment 1 Halla Rempt 2025-10-24 15:26:12 UTC
This actually looks like a problem with the graphics driver. Could you please attach the contents of help->system information for bug reports and check whether disabling canvas acceleration and with that enabled, switching between the accelerated renderers makes a difference?
Comment 2 samsara3310 2025-10-24 15:29:07 UTC
Created attachment 186093 [details]
System Information
Comment 3 samsara3310 2025-10-24 15:40:35 UTC
(In reply to Halla Rempt from comment #1)
> This actually looks like a problem with the graphics driver. Could you
> please attach the contents of help->system information for bug reports and
> check whether disabling canvas acceleration and with that enabled, switching
> between the accelerated renderers makes a difference?

System information attached, I shall disable canvas acceleration and test it. though I wouldn't hold my breath since I have been stung before by periods of temporary stability
Comment 4 Bug Janitor Service 2025-10-25 03:47:55 UTC
๐Ÿ›๐Ÿงน Thanks for your comment!

Automatically switching the status to REPORTED so the team can perform further triage.

In the future you may also do this yourself when providing needed information.
Comment 5 samsara3310 2025-10-26 01:13:46 UTC
(In reply to Halla Rempt from comment #1)
> This actually looks like a problem with the graphics driver. Could you
> please attach the contents of help->system information for bug reports and
> check whether disabling canvas acceleration and with that enabled, switching
> between the accelerated renderers makes a difference?

Update:
I have yet to encounter a crash without canvas acceleration, however, the problem is that I have not worked for more than 5 mins without it on. Unfortunately I absolutely cannot get used to the absence of smooth transitions between moving the canvas around.
Comment 6 samsara3310 2025-10-26 01:15:23 UTC
Created attachment 186167 [details]
Crash logs v2

updated crash logs with new graphics driver
Comment 7 Halla Rempt 2025-11-05 11:14:05 UTC
Hm... And what happens when you switch to the direct opengl renderer instead of angle in the canvas acceleration settings page?
Comment 8 samsara3310 2025-11-05 12:29:28 UTC
(In reply to Halla Rempt from comment #7)
> Hm... And what happens when you switch to the direct opengl renderer instead
> of angle in the canvas acceleration settings page?

Hmm, I dont rightly remember, I remember trying it a few configurations but it still crashed often

my patchwork solution is me just matching my drawing pad's display resolution with my main monitor, and when that failed, set the display to project screen ( I am still getting used to it ) but it has yet to crash so far, fingers crossed
Comment 9 Halla Rempt 2025-11-05 15:10:52 UTC
Okay, keep us posted if something new happens.