| Summary: | Crash/freezing when using toolbar on Mac | ||
|---|---|---|---|
| Product: | [Applications] krita | Reporter: | Ash <morseab6320> |
| Component: | * Unknown | Assignee: | Krita Bugs <krita-bugs-null> |
| Status: | REPORTED --- | ||
| Severity: | crash | CC: | ghevan, halla |
| Priority: | NOR | Keywords: | triaged |
| Version First Reported In: | 5.2.11 | ||
| Target Milestone: | --- | ||
| Platform: | Other | ||
| OS: | macOS | ||
| Latest Commit: | Version Fixed In: | ||
| Sentry Crash Report: | |||
| Attachments: |
Krita on mac causes krita to freeze
Krita menu screengrab shifted text main keyboard settings screengrab firefox menu screengrab example |
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As stated by the documentation "The Services menu is populated when the menu is opened. Choosing the Services menu causes the current responder chain to be searched for objects that can provide or receive data of the types used by each service listed in the Services menu. If an object is found that can use a given service, the service’s menu item is shown in the menu. Menu items for which no suitable object is found are not shown in the menu." Check keyboard -> shortcuts -> services: and look for the entry "Open App". The menu items under <Application menu> -> services is mostly shared on all the apps afaik. I could not reproduce the crash/freeze from my system neither activate anything that could trigger the freeze. Could you check what service is triggering the freeze/crash in your system? Created attachment 183834 [details]
Krita menu screengrab shifted text
Created attachment 183835 [details]
main keyboard settings screengrab
Created attachment 183836 [details]
firefox menu screengrab example
(In reply to vanyossi from comment #1) > As stated by the documentation "The Services menu is populated when the menu > is opened. Choosing the Services menu causes the current responder chain to > be searched for objects that can provide or receive data of the types used > by each service listed in the Services menu. If an object is found that can > use a given service, the service’s menu item is shown in the menu. Menu > items for which no suitable object is found are not shown in the menu." > > Check keyboard -> shortcuts -> services: and look for the entry "Open App". > The menu items under <Application menu> -> services is mostly shared on all > the apps afaik. I could not reproduce the crash/freeze from my system > neither activate anything that could trigger the freeze. Could you check > what service is triggering the freeze/crash in your system? I typed up a comment but it looks like when I added the screenshots it was lost. I added 3 screenshots, so I went into the main keyboard menu settings and everything is checked on (I also clicked the menus so it would show everything that was collapsed), in Krita's dropdown menu the open app text appears to be shifted and is the only service, versus Firefox (what I'm using) has multiple options and there's also an icon under services that krita doesn't have. The text also appears normal on Firefox. I've been able to duplicate this bug probably about 10 times now, but I do force close Krita when it does it since a simple restart "fixes" it unless I hover over "services" again. By the way, when I hover over services with my cursor, the open app section will not highlight and the services section stays highlighted, so it freezes on that. I'm not sure how to find what specific service might be triggering it, I hope this was at least somewhat helpful. Also, I just updated my mac to 15.6 and still have the issue. 🐛🧹 Thanks for your comment! Automatically switching the status to REPORTED so the team can perform further triage. In the future you may also do this yourself when providing needed information. |
Created attachment 183768 [details] Krita on mac causes krita to freeze Additional info: Hello, I am a brand new user so this very well could be user error. When I am using Krita on my Mac, and go into the toolbar (see screenshot) and click the Krita section next to the apple logo. So I click/hover on Krita->Services, it pops up a box where it says shortcuts: open app. When I hover over "services" with my mouse/cursor, Krita freezes and has crashed fully (closed unexpectedly) twice now. It seems to keep the box stuck open with services highlighted and doesn't allow me to click anything within krita except the minimize and close button. I hope this is helpful. Krita Version: 5.2.11 (git a4da714) Hidpi: true Sandbox: false Qt Version (compiled): 5.15.7 Version (loaded): 5.15.7 OS Information Build ABI: arm64-little_endian-lp64 Build CPU: arm64 CPU: arm64 Kernel Type: darwin Kernel Version: 24.5.0 Pretty Productname: macOS 15.5 Product Type: osx Product Version: 15.5 Locale Languages: en_US C locale: C QLocale current: en QLocale system: en QTextCodec for locale: UTF-8 OpenGL Info Vendor: "Apple" Renderer: "Apple M1" Driver version: "4.1 Metal - 89.4" Shading language: "4.10" Requested format: QSurfaceFormat(version 4.1, options QFlags<QSurfaceFormat::FormatOption>(), depthBufferSize 24, redBufferSize 8, greenBufferSize 8, blueBufferSize 8, alphaBufferSize 8, stencilBufferSize 8, samples -1, swapBehavior QSurfaceFormat::DoubleBuffer, swapInterval 0, colorSpace QSurfaceFormat::DefaultColorSpace, profile QSurfaceFormat::CoreProfile) Current format: QSurfaceFormat(version 4.1, options QFlags<QSurfaceFormat::FormatOption>(), depthBufferSize 32, redBufferSize 8, greenBufferSize 8, blueBufferSize 8, alphaBufferSize 8, stencilBufferSize 8, samples 0, swapBehavior QSurfaceFormat::DoubleBuffer, swapInterval 0, colorSpace QSurfaceFormat::DefaultColorSpace, profile QSurfaceFormat::CoreProfile) GL version: 4.1 Supports deprecated functions false Is OpenGL ES: false supportsBufferMapping: true supportsBufferInvalidation: false forceDisableTextureBuffers: false Extensions: GL_ARB_sample_shading GL_EXT_texture_filter_anisotropic GL_ARB_instanced_arrays GL_ARB_ES2_compatibility GL_ARB_gpu_shader_fp64 GL_ARB_internalformat_query GL_ARB_texture_rgb10_a2ui GL_ARB_gpu_shader5 GL_ARB_tessellation_shader GL_EXT_texture_sRGB_decode GL_ARB_blend_func_extended GL_APPLE_flush_render GL_ARB_texture_gather GL_ARB_occlusion_query2 GL_ARB_explicit_attrib_location GL_NV_texture_barrier GL_EXT_debug_label GL_ARB_draw_indirect GL_APPLE_rgb_422 GL_ARB_transform_feedback2 GL_ARB_transform_feedback3 GL_EXT_framebuffer_multisample_blit_scaled GL_ARB_texture_query_lod GL_ARB_vertex_type_2_10_10_10_rev GL_ARB_draw_buffers_blend GL_ARB_shader_subroutine GL_ARB_viewport_array GL_ARB_sampler_objects GL_EXT_debug_marker GL_ARB_shader_bit_encoding GL_EXT_texture_compression_s3tc GL_APPLE_client_storage GL_ARB_texture_swizzle GL_APPLE_texture_range GL_ARB_timer_query GL_ARB_vertex_attrib_64bit GL_ARB_texture_cube_map_array GL_ARB_texture_storage GL_ARB_shading_language_include GL_APPLE_row_bytes GL_ARB_separate_shader_objects GL_ARB_texture_buffer_object_rgb32 GL_APPLE_container_object_shareable QPA OpenGL Detection Info supportsDesktopGL: true supportsOpenGLES: false isQtPreferOpenGLES: true Detected renderers: (Supported) Apple M1 (4.1 Metal - 89.4) useBufferInvalidation (config option): false Hardware Information GPU Acceleration: auto Memory: 8192 Mb Number of Cores: 8 Swap Location: /private/var/folders/8x/dt1sn9wd17b_5pfpxcsz_k080000gn/T Built for: arm64+neon Base instruction set: arm64+neon Supported instruction sets: arm64+neon arm32+neon Current Settings Current Swap Location: /private/var/folders/8x/dt1sn9wd17b_5pfpxcsz_k080000gn/T Current Swap Location writable: true Undo Enabled: true Undo Stack Limit: 200 Use OpenGL: true Use OpenGL Texture Buffer: true Disable Vector Optimizations: false Disable AVX Optimizations: false Canvas State: OPENGL_SUCCESS Autosave Interval: 420 Use Backup Files: true Number of Backups Kept: 1 Backup File Suffix: ~ Backup Location: Same Folder as the File Backup Location writable: false Resource Location: Use Win8 Pointer Input: false Use RightMiddleTabletButton Workaround: false Levels of Detail Enabled: false Use Zip64: false Loaded Python Plugins colorspace comics_project_management_tools documenttools exportlayers filtermanager lastdocumentsdocker plugin_importer quick_settings_docker scripter tenbrushes tenscripts Display Information Number of screens: 1 Screen: 0 Name: Depth: 24 Scale: 2 Physical DPI127.5 Logical DPI72 Physical Size: 286.871, 179.294 Position: 0, 0 Resolution in pixels: 1440x900 Manufacturer: Model: Refresh Rate: 60 Serial Number: --------------------- ================================================================================ SESSION: 18 May 2020 18:52:18 -0400. Executing /Applications/krita.app/Contents/MacOS/krita Krita Version: 4.2.9, Qt version compiled: 5.12.7, loaded: 5.12.7. Process ID: 10905 -- -- -- -- -- -- -- -- 18 May 2020 18:52:43 -0400: Created image "Unnamed", 1600 * 1200 pixels, 100 dpi. Color model: 8-bit integer/channel RGB/Alpha (sRGB-elle-V2-srgbtrc.icc). Layers: 2 18 May 2020 19:07:14 -0400: Saving Document as /Users/Morse/Pictures/testimage.kra (mime: application/x-krita). 1600 * 1200 pixels, 3 layers. 101 frames, 24 framerate. Export configuration: No configuration 18 May 2020 19:07:14 -0400: Converting from application/x-krita to application/x-krita. Location: /Users/Morse/Pictures/testimage.kra. Real location: /Users/Morse/Pictures/testimage.kra. Batchmode: 0. Configuration: none 18 May 2020 19:07:15 -0400: Completed saving /Users/Morse/Pictures/testimage.kra (mime: application/x-krita). Result: OK. Size: 6730372. MD5 Hash: b90c5c7e43ccc806e320d2fdca346687 18 May 2020 19:07:15 -0400: Saving Completed 18 May 2020 19:08:28 -0400: Saving Document /Users/Morse/Pictures/testimage.kra as /Users/Morse/Pictures/testimage.kra (mime: application/x-krita). 1600 * 1200 pixels, 3 layers. 101 frames, 24 framerate. Export configuration: No configuration 18 May 2020 19:08:28 -0400: Create a simple backup for /Users/Morse/Pictures/testimage.kra in the same location as the file. 18 May 2020 19:08:28 -0400: Converting from application/x-krita to application/x-krita. Location: /Users/Morse/Pictures/testimage.kra. Real location: /Users/Morse/Pictures/testimage.kra. Batchmode: 0. Configuration: none 18 May 2020 19:08:30 -0400: Completed saving /Users/Morse/Pictures/testimage.kra (mime: application/x-krita). Result: OK. Size: 6730372. MD5 Hash: af30bcc602e14b9ee1467e341f70c6dc 18 May 2020 19:08:30 -0400: Saving Completed 18 May 2020 19:08:50 -0400: Saving Document /Users/Morse/Pictures/testimage.kra as /Users/Morse/Downloads/testimage.png (mime: image/png). 1600 * 1200 pixels, 3 layers. 101 frames, 24 framerate. Export configuration: No configuration 18 May 2020 19:09:03 -0400: Converting from application/x-krita to image/png. Location: /Users/Morse/Downloads/testimage.png. Real location: /Users/Morse/Downloads/testimage.png. Batchmode: 0. Configuration: <!DOCTYPE params> <params> <param type="internal" name="alpha">true</param> <param type="internal" name="compression">3</param> <param type="internal" name="forceSRGB">true</param> <param type="internal" name="indexed">false</param> <param type="internal" name="interlaced">false</param> <param type="internal" name="saveAsHDR">false</param> <param type="internal" name="saveSRGBProfile">false</param> <param type="internal" name="storeAuthor">false</param> <param type="internal" name="storeMetaData">false</param> <param type="color" name="transparencyFillcolor"><![CDATA[<!DOCTYPE color> <color> <RGB g="1" r="1" space="sRGB-elle-V2-g10.icc" b="1"/> </color> ]]></param> </params> 18 May 2020 19:09:05 -0400: Completed saving /Users/Morse/Downloads/testimage.png (mime: image/png). Result: OK. Size: 1618383. MD5 Hash: d0ec1182bf8cb67879803f67f625605e 18 May 2020 19:09:05 -0400: Saving Completed 12 Jun 2020 02:28:18 -0400: CLOSING SESSION ================================================================================ SESSION: 12 Oct 2021 00:26:16 -0400. Executing /Applications/krita.app/Contents/MacOS/krita Krita Version: 4.2.9, Qt version compiled: 5.12.7, loaded: 5.12.7. Process ID: 71342 -- -- -- -- -- -- -- -- 12 Oct 2021 00:26:44 -0400: CLOSING SESSION ================================================================================ SESSION: 03 Aug 2025 14:10:48 -0400. Executing /Volumes/krita/krita.app/Contents/MacOS/krita Krita Version: 5.2.11 (git a4da714), Qt version compiled: 5.15.7, loaded: 5.15.7. Process ID: 97025 -- -- -- -- -- -- -- -- 03 Aug 2025 14:10:48 -0400: Style: macintosh. Available styles: macintosh, Windows, Fusion 03 Aug 2025 14:10:52 -0400: Creating database from scratch (database didn't exist, new schema version: 0.0.17). 03 Aug 2025 14:14:47 -0400: Created image "Unnamed", 2480 * 3508 pixels, 600 dpi. Color model: 8-bit integer/channel RGB/Alpha (sRGB-elle-V2-srgbtrc.icc). Layers: 6 03 Aug 2025 14:21:47 -0400: Autosaving: /Users/Morse/krita-97025-document_0-autosave.kra 03 Aug 2025 14:21:57 -0400: Autosaving: /Users/Morse/krita-97025-document_0-autosave.kra 03 Aug 2025 14:21:57 -0400: Converting from application/x-krita to application/x-krita. Location: /Users/Morse/krita-97025-document_0-autosave.kra. Real location: /Users/Morse/krita-97025-document_0-autosave.kra. Batchmode: 0. Configuration: none 03 Aug 2025 14:21:58 -0400: Completed saving /Users/Morse/krita-97025-document_0-autosave.kra (mime: application/x-krita). Result: OK. Warning: . Size: 1045632 03 Aug 2025 14:29:49 -0400: Autosaving: /Users/Morse/krita-97025-document_0-autosave.kra 03 Aug 2025 14:29:49 -0400: Converting from application/x-krita to application/x-krita. Location: /Users/Morse/krita-97025-document_0-autosave.kra. Real location: /Users/Morse/krita-97025-document_0-autosave.kra. Batchmode: 0. Configuration: none 03 Aug 2025 14:29:50 -0400: Completed saving /Users/Morse/krita-97025-document_0-autosave.kra (mime: application/x-krita). Result: OK. Warning: . Size: 4731769 KRITA DID NOT CLOSE CORRECTLY ================================================================================ SESSION: 03 Aug 2025 14:32:44 -0400. Executing /Volumes/krita/krita.app/Contents/MacOS/krita Krita Version: 5.2.11 (git a4da714), Qt version compiled: 5.15.7, loaded: 5.15.7. Process ID: 97362 -- -- -- -- -- -- -- -- 03 Aug 2025 14:32:44 -0400: Style: macintosh. Available styles: macintosh, Windows, Fusion 03 Aug 2025 14:32:47 -0400: Database is up to date. Version: 0.0.17, created by Krita 5.2.11, at Sun Aug 3 14:10:52 2025 03 Aug 2025 14:32:56 -0400: Importing application/x-krita to application/x-krita. Location: /Users/Morse/krita-97025-document_0-autosave.kra. Real location: /Users/Morse/krita-97025-document_0-autosave.kra. Batchmode: 0 03 Aug 2025 14:32:56 -0400: Loaded image from application/x-krita. Size: 2480 * 3508 pixels, 8.33333 dpi. Color model: 8-bit integer/channel RGB/Alpha (sRGB-elle-V2-srgbtrc.icc). Layers: 7 03 Aug 2025 14:34:34 -0400: CLOSING SESSION ================================================================================ SESSION: 03 Aug 2025 14:35:17 -0400. Executing /Users/Morse/Desktop/krita.app/Contents/MacOS/krita Krita Version: 5.2.11 (git a4da714), Qt version compiled: 5.15.7, loaded: 5.15.7. Process ID: 97418 -- -- -- -- -- -- -- -- 03 Aug 2025 14:35:17 -0400: Style: macintosh. Available styles: macintosh, Windows, Fusion 03 Aug 2025 14:35:20 -0400: Database is up to date. Version: 0.0.17, created by Krita 5.2.11, at Sun Aug 3 14:10:52 2025 03 Aug 2025 14:35:25 -0400: Importing application/x-krita to application/x-krita. Location: /Users/Morse/krita-97025-document_0-autosave.kra. Real location: /Users/Morse/krita-97025-document_0-autosave.kra. Batchmode: 0 03 Aug 2025 14:35:25 -0400: Loaded image from application/x-krita. Size: 2480 * 3508 pixels, 8.33333 dpi. Color model: 8-bit integer/channel RGB/Alpha (sRGB-elle-V2-srgbtrc.icc). Layers: 7 03 Aug 2025 14:35:53 -0400: CLOSING SESSION ================================================================================ SESSION: 03 Aug 2025 14:35:58 -0400. Executing /Users/Morse/Desktop/krita.app/Contents/MacOS/krita Krita Version: 5.2.11 (git a4da714), Qt version compiled: 5.15.7, loaded: 5.15.7. Process ID: 97468 -- -- -- -- -- -- -- -- 03 Aug 2025 14:35:58 -0400: Style: macintosh. Available styles: macintosh, Windows, Fusion 03 Aug 2025 14:36:00 -0400: Database is up to date. Version: 0.0.17, created by Krita 5.2.11, at Sun Aug 3 14:10:52 2025 03 Aug 2025 14:36:05 -0400: Importing application/x-krita to application/x-krita. Location: /Users/Morse/krita-97025-document_0-autosave.kra. Real location: /Users/Morse/krita-97025-document_0-autosave.kra. Batchmode: 0 03 Aug 2025 14:36:05 -0400: Loaded image from application/x-krita. Size: 2480 * 3508 pixels, 8.33333 dpi. Color model: 8-bit integer/channel RGB/Alpha (sRGB-elle-V2-srgbtrc.icc). Layers: 7 ---------------------