Bug 507554

Summary: Error 403 installing any application
Product: [Applications] Discover Reporter: YellowGlasses <prime.messagebox>
Component: discoverAssignee: Plasma Bugs List <plasma-bugs-null>
Status: RESOLVED UPSTREAM    
Severity: normal CC: aleixpol, kdedev, onceclick.letdown795
Priority: NOR    
Version First Reported In: unspecified   
Target Milestone: ---   
Platform: SteamOS   
OS: Linux   
URL: https://github.com/cisco/openh264/issues/3886
Latest Commit: Version Fixed In:
Sentry Crash Report:

Description YellowGlasses 2025-07-27 20:07:52 UTC
When installing any application in Discover, an error occurs and it is not possible to install it or update already installed ones. The error text is the same:

http://ciscobinary.openh264.org/libopenh264-2.5.1-linux64.7.so.bz2: Server returned status 403
Comment 1 TraceyC 2025-07-30 15:39:12 UTC
Thanks for filing this bug report. Unfortunately there isn't enough information for us to try to figure out what's happening. Please add information about your system as requested in the bug report template. Copy and paste this with the information into a new comment.


SOFTWARE/OS VERSIONS
(available in the Info Center app, or by running `kinfo` in a terminal window)
KDE Plasma Version: 
KDE Frameworks Version: 
Qt Version: 


Thanks for your understanding
Comment 2 TraceyC 2025-07-30 16:01:42 UTC
I'm not seeing this on the SteamDeck on Stable with the default repos.
This is likely a problem with a custom repo. If you disable any custom repos in Discover - Settings, are you able to perform updates?
Comment 3 b0di 2025-07-30 18:23:56 UTC
Same bug, 
OS: CachyOS x86_64
Kernel: Linux 6.15.8-2-cachyos
Packages: 1404 (pacman), 18 (flatpak)
Shell: fish 4.0.2
DE: KDE Plasma 6.4.3
WM: KWin (Wayland)
WM Theme: Breeze
Theme: Breeze (Dark) [Qt], Breeze-Dark [GTK2], Breeze [GTK3]
Icons: breeze-dark [Qt], breeze-dark [GTK2/3/4]
Font: Noto Sans (10pt) [Qt], Noto Sans (10pt) [GTK2/3/4]
Cursor: breeze (24px)
Terminal: konsole 25.4.3
CPU: AMD Ryzen 5 5600X (12) @ 4.65 GHz
GPU: AMD Radeon RX 6800 [Discrete]
Memory: 8.42 GiB / 31.25 GiB (27%)

When i try to update or download using discover i get an error (http://ciscobinary.openh264.org/libopenh264-2.5.1-linux64.7.so.bz2: Server returned status 403) although using flatpak commands through the terminal to install something allows you to install the required package, but when trying to also install 2 packages that are hanging in the discover update (freedesktop-sdk-24.08.22 and KDE Application Platform 6.9) I get the same error described earlier, commands like flatpak repair and update did not help, I hope this will help a little
Comment 4 TraceyC 2025-07-30 20:19:35 UTC
(In reply to b0di from comment #3)
> Same bug, 

I have the same question for you. If you disable any custom repos in Discover - Settings, are you able to perform updates?
Comment 5 TraceyC 2025-07-30 20:22:28 UTC
I found an issue in the cisco GitHub repo for this
https://github.com/cisco/openh264/issues/3886

The issue might be caused by Amazon CloudFront blocking access from certain countries.
I'll leave this open until this can be confirmed.
Comment 6 b0di 2025-07-30 20:33:08 UTC
(In reply to TraceyC from comment #4)
> (In reply to b0di from comment #3)
> > Same bug, 
> 
> I have the same question for you. If you disable any custom repos in
> Discover - Settings, are you able to perform updates?

When disabling the Flathub repository the problem disappeared, but along with this the ability to search and install packages disappeared, when connecting the flathub beta repository everything works as it should
Comment 7 b0di 2025-07-30 22:35:43 UTC
(In reply to TraceyC from comment #5)
> I found an issue in the cisco GitHub repo for this
> https://github.com/cisco/openh264/issues/3886
> 
> The issue might be caused by Amazon CloudFront blocking access from certain
> countries.
> I'll leave this open until this can be confirmed.

Thank you very much for finding this thread, many people from Ukraine have this problem, including me, this helped me to solve the problem at the moment:
sudo pacman -S torsocks
sudo systemctl start tor
torsocks flatpak update org.freedesktop.Platform
sudo systemctl stop tor
Comment 8 TraceyC 2025-07-31 15:57:43 UTC
Since the problem is with Amazon's regional block, I'm closing this out. This isn't something under KDE's control.