Bug 504504

Summary: KDE Collaborate (NextCloud) is inaccessible, stating "Internal Server Error"
Product: [Websites] www.kde.org Reporter: Roke Julian Lockhart Beedell <4wy78uwh>
Component: generalAssignee: kde-www mailing-list <kde-www>
Status: RESOLVED FIXED    
Severity: major    
Priority: NOR    
Version First Reported In: unspecified   
Target Milestone: ---   
Platform: Fedora RPMs   
OS: Linux   
URL: https://collaborate.kde.org/login#body-login:~:text=Internal%20Server%20Error,found%20in%20the%20server%20log
Latest Commit: Version Fixed In:
Sentry Crash Report:
Attachments: A Screenshot Of What I See In firefox-138.0.3-1.fc42.x86_64

Description Roke Julian Lockhart Beedell 2025-05-19 08:37:19 UTC
Created attachment 181490 [details]
A Screenshot Of What I See In firefox-138.0.3-1.fc42.x86_64

At https://collaborate.kde.org/, I see: [^1]

> ~~~txt
> Internal Server Error
> 
> The server encountered an internal error and was unable to complete your request.
> Please contact the server administrator if this error reappears multiple times, please include the technical details below in your report.
> More details can be found in the server log.
> ~~~

In FF's ECMAScript console, I see:

> ~~~log
> GET
> https://collaborate.kde.org/
> [HTTP/2 500  190ms]
> 
> GET
> https://collaborate.kde.org/favicon.ico
> [HTTP/2 500  0ms]
> ~~~

In its Network log, I see the undermentioned HAR:

> ~~~JSON
> {
>   "log": {
>     "version": "1.2",
>     "creator": {
>       "name": "Firefox",
>       "version": "138.0.3"
>     },
>     "browser": {
>       "name": "Firefox",
>       "version": "138.0.3"
>     },
>     "pages": [
>       {
>         "id": "page_1",
>         "pageTimings": {
>           "onContentLoad": 125,
>           "onLoad": 126
>         },
>         "startedDateTime": "2025-05-19T09:26:42.917+01:00",
>         "title": "https://collaborate.kde.org/"
>       }
>     ],
>     "entries": [
>       {
>         "startedDateTime": "2025-05-19T09:26:42.917+01:00",
>         "request": {
>           "bodySize": 0,
>           "method": "GET",
>           "url": "https://collaborate.kde.org/",
>           "httpVersion": "HTTP/2",
>           "headers": [
>             {
>               "name": "Host",
>               "value": "collaborate.kde.org"
>             },
>             {
>               "name": "User-Agent",
>               "value": "Mozilla/5.0 (X11; Linux x86_64; rv:138.0) Gecko/20100101 Firefox/138.0"
>             },
>             {
>               "name": "Accept",
>               "value": "text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8"
>             },
>             {
>               "name": "Accept-Language",
>               "value": "en-GB,en;q=0.5"
>             },
>             {
>               "name": "Accept-Encoding",
>               "value": "gzip, deflate, br, zstd"
>             },
>             {
>               "name": "Connection",
>               "value": "keep-alive"
>             },
>             {
>               "name": "Upgrade-Insecure-Requests",
>               "value": "1"
>             },
>             {
>               "name": "Sec-Fetch-Dest",
>               "value": "document"
>             },
>             {
>               "name": "Sec-Fetch-Mode",
>               "value": "navigate"
>             },
>             {
>               "name": "Sec-Fetch-Site",
>               "value": "cross-site"
>             },
>             {
>               "name": "Priority",
>               "value": "u=0, i"
>             }
>           ],
>           "cookies": [],
>           "queryString": [],
>           "headersSize": 429
>         },
>         "response": {
>           "status": 500,
>           "statusText": "",
>           "httpVersion": "HTTP/2",
>           "headers": [
>             {
>               "name": "strict-transport-security",
>               "value": "max-age=15768000"
>             },
>             {
>               "name": "referrer-policy",
>               "value": "no-referrer"
>             },
>             {
>               "name": "x-xss-protection",
>               "value": "1; mode=block"
>             },
>             {
>               "name": "x-content-type-options",
>               "value": "nosniff"
>             },
>             {
>               "name": "x-frame-options",
>               "value": "SAMEORIGIN"
>             },
>             {
>               "name": "permissions-policy",
>               "value": "interest-cohort=()"
>             },
>             {
>               "name": "x-permitted-cross-domain-policies",
>               "value": "none"
>             },
>             {
>               "name": "x-robots-tag",
>               "value": "noindex, nofollow"
>             },
>             {
>               "name": "content-type",
>               "value": "text/plain; charset=utf-8"
>             },
>             {
>               "name": "date",
>               "value": "Mon, 19 May 2025 08:26:43 GMT"
>             },
>             {
>               "name": "server",
>               "value": "Apache/2.4.41 (Ubuntu)"
>             },
>             {
>               "name": "X-Firefox-Spdy",
>               "value": "h2"
>             }
>           ],
>           "cookies": [],
>           "content": {
>             "mimeType": "text/plain; charset=utf-8",
>             "size": 289,
>             "text": "Internal Server Error\n\nThe server encountered an internal error and was unable to complete your request.\nPlease contact the server administrator if this error reappears multiple times, please include the technical details below in your report.\nMore details can be found in the server log.\n"
>           },
>           "redirectURL": "",
>           "headersSize": 429,
>           "bodySize": 718
>         },
>         "cache": {},
>         "timings": {
>           "blocked": 74,
>           "dns": 0,
>           "connect": 35,
>           "ssl": 39,
>           "send": 0,
>           "wait": 42,
>           "receive": 0
>         },
>         "time": 190,
>         "_securityState": "secure",
>         "serverIPAddress": "168.119.32.175",
>         "connection": "443",
>         "pageref": "page_1"
>       },
>       {
>         "startedDateTime": "2025-05-19T09:26:43.044+01:00",
>         "request": {
>           "bodySize": 0,
>           "method": "GET",
>           "url": "https://collaborate.kde.org/favicon.ico",
>           "httpVersion": "HTTP/2",
>           "headers": [
>             {
>               "name": "Host",
>               "value": "collaborate.kde.org"
>             },
>             {
>               "name": "User-Agent",
>               "value": "Mozilla/5.0 (X11; Linux x86_64; rv:138.0) Gecko/20100101 Firefox/138.0"
>             },
>             {
>               "name": "Accept",
>               "value": "image/avif,image/webp,image/png,image/svg+xml,image/*;q=0.8,*/*;q=0.5"
>             },
>             {
>               "name": "Accept-Language",
>               "value": "en-GB,en;q=0.5"
>             },
>             {
>               "name": "Accept-Encoding",
>               "value": "gzip, deflate, br, zstd"
>             },
>             {
>               "name": "Connection",
>               "value": "keep-alive"
>             },
>             {
>               "name": "Sec-Fetch-Dest",
>               "value": "image"
>             },
>             {
>               "name": "Sec-Fetch-Mode",
>               "value": "no-cors"
>             },
>             {
>               "name": "Sec-Fetch-Site",
>               "value": "same-origin"
>             }
>           ],
>           "cookies": [],
>           "queryString": [],
>           "headersSize": 0
>         },
>         "response": {
>           "status": 500,
>           "statusText": "",
>           "httpVersion": "HTTP/2",
>           "headers": [
>             {
>               "name": "strict-transport-security",
>               "value": "max-age=15768000"
>             },
>             {
>               "name": "referrer-policy",
>               "value": "no-referrer"
>             },
>             {
>               "name": "x-xss-protection",
>               "value": "1; mode=block"
>             },
>             {
>               "name": "x-content-type-options",
>               "value": "nosniff"
>             },
>             {
>               "name": "x-frame-options",
>               "value": "SAMEORIGIN"
>             },
>             {
>               "name": "permissions-policy",
>               "value": "interest-cohort=()"
>             },
>             {
>               "name": "x-permitted-cross-domain-policies",
>               "value": "none"
>             },
>             {
>               "name": "x-robots-tag",
>               "value": "noindex, nofollow"
>             },
>             {
>               "name": "content-type",
>               "value": "text/plain; charset=utf-8"
>             },
>             {
>               "name": "date",
>               "value": "Mon, 19 May 2025 08:26:27 GMT"
>             },
>             {
>               "name": "server",
>               "value": "Apache/2.4.41 (Ubuntu)"
>             },
>             {
>               "name": "X-Firefox-Spdy",
>               "value": "h2"
>             }
>           ],
>           "cookies": [],
>           "content": {
>             "mimeType": "text/plain; charset=utf-8",
>             "size": 289,
>             "text": "Internal Server Error\n\nThe server encountered an internal error and was unable to complete your request.\nPlease contact the server administrator if this error reappears multiple times, please include the technical details below in your report.\nMore details can be found in the server log.\n"
>           },
>           "redirectURL": "",
>           "headersSize": 0,
>           "bodySize": 289
>         },
>         "cache": {},
>         "timings": {
>           "blocked": 0,
>           "dns": 0,
>           "ssl": 0,
>           "connect": 0,
>           "send": 0,
>           "wait": 0,
>           "receive": 0
>         },
>         "time": 0,
>         "_securityState": "secure",
>         "pageref": "page_1"
>       }
>     ]
>   }
> }
> ~~~

[^1]: view-source:https://collaborate.kde.org/#:~:text=Internal%20Server%20Error,found%20in%20the%20server%20log.
Comment 1 Ben Cooksley 2025-05-19 09:54:36 UTC
This is related to Phabricator consuming all of the system disk space - which we were alerted to a few hours ago.
That has now been fixed and normal service restored.
Comment 2 Roke Julian Lockhart Beedell 2025-05-19 10:00:39 UTC
(In reply to Ben Cooksley from comment #1)

Thank you!