Bug 504388

Summary: Bar on top saying "Gathering crash information failed for unknown reasons..."
Product: [Applications] drkonqi Reporter: Patrick Silva <bugseforuns>
Component: generalAssignee: Plasma Bugs List <plasma-bugs>
Status: REOPENED ---    
Severity: normal CC: nate, sephiroth_pk, sitter
Priority: NOR    
Version First Reported In: 6.3.90   
Target Milestone: ---   
Platform: Arch Linux   
OS: Linux   
See Also: https://bugs.kde.org/show_bug.cgi?id=509835
Latest Commit: Version Fixed In:
Sentry Crash Report:
Attachments: screenshot

Description Patrick Silva 2025-05-17 09:07:09 UTC 
STEPS TO REPRODUCE
1. cause a KDE app to crash
2. click on drkonqi icon in the system tray
3. wait a few seconds until a bar on top saying "Gathering crash information failed for unknown reasons. You can retry, close the window, or view detailed output." appears

OBSERVED RESULT
Gathering crash information fails

EXPECTED RESULT
Gathering crash information should not fail

SOFTWARE/OS VERSIONS
Operating System: Arch Linux 
KDE Plasma Version: 6.3.90
KDE Frameworks Version: 6.14.0
Qt Version: 6.9.0
Graphics Platform: Wayland
Comment 1 Patrick Silva 2025-05-17 09:07:34 UTC 
Created attachment 181418 [details]
screenshot
Comment 2 Nate Graham 2025-05-19 14:48:16 UTC 
If the reasons are unknown, there's probably not much we can do about it. :/ What happens if you click the "Retry" button?
Comment 3 Patrick Silva 2025-05-19 14:57:02 UTC 
(In reply to Nate Graham from comment #2)
> What happens if you click the "Retry" button?
drkonqi crashes, see bug 504389
Comment 4 Nate Graham 2025-05-19 21:04:05 UTC 
It's very likely the two are related; Let's fix Bug 504389 and hopefully that will fix this too. If not, we can re-open it.

*** This bug has been marked as a duplicate of bug 504389 ***
Comment 5 Patrick Silva 2025-06-07 22:18:34 UTC 
Bug 504389 is fixed, but this one persists.

Operating System: Arch Linux 
KDE Plasma Version: 6.3.91
KDE Frameworks Version: 6.14.0
Qt Version: 6.9.1
Graphics Platform: Wayland
Comment 6 Harald Sitter 2025-06-11 13:55:57 UTC 
You mean it still crashes?
Comment 7 Patrick Silva 2025-06-11 14:07:52 UTC 
The bar is still appearing. If I click on "Retry" button, the bar disappears and then reappears after a few seconds. The crash is fixed.
Comment 8 Harald Sitter 2025-06-11 14:08:52 UTC 
Well, so far so expected :)

What's is in the detailed output?
Comment 9 Patrick Silva 2025-06-12 12:12:55 UTC 
drkonqi displays the bar after Plasma crash, but does not after Dolphin crash.

Starting debugger gdb --nw --nx --batch --command=/tmp/drkonqi.PSNyRF --command=/tmp/drkonqi.MburnM --core=/tmp/drkonqi-core.EOtgxY/core /usr/bin/plasmashell

This GDB supports auto-downloading debuginfo from the following URLs:
  <https://debuginfod.archlinux.org>
Enable debuginfod for this session? (y or [n]) [answered N; input not from terminal]
Debuginfod has been disabled.
To make this setting permanent, add 'set debuginfod enabled off' to .gdbinit.

warning: Can't open file /home/stalker/.cache/plasmashell/qmlcache/0509fd8636623126e9a310036326c94e2cbc70a5.qmlc (deleted) during file-backed mapping note processing

warning: Can't open file /home/stalker/.cache/plasmashell/qmlcache/22cf22bccf563628496aa947bb029b955c402bf3.qmlc (deleted) during file-backed mapping note processing

warning: Can't open file /home/stalker/.cache/plasmashell/qmlcache/1cfb7156d337d8596aa7c9febdb9accaf7303448.qmlc (deleted) during file-backed mapping note processing

warning: Can't open file /home/stalker/.cache/plasmashell/qmlcache/62c1a3ecae5b7a349b1a4dfec89d5479a0f0d57b.qmlc (deleted) during file-backed mapping note processing

warning: Can't open file /home/stalker/.cache/plasmashell/qmlcache/6c11b809c02ebe9df676344b7fe2abfe0440d2f8.qmlc (deleted) during file-backed mapping note processing

warning: Can't open file /home/stalker/.cache/plasmashell/qmlcache/688334ecbba814fb043f9ef68a66c8432a0425bf.qmlc (deleted) during file-backed mapping note processing

warning: Can't open file /home/stalker/.cache/plasmashell/qmlcache/a846ba6902f6fd57c2f3e7bbc4281a998dd0c052.qmlc (deleted) during file-backed mapping note processing

warning: Can't open file /home/stalker/.cache/plasmashell/qmlcache/2b10cd904df1b274edec36f1a562a10b4fc466b8.qmlc (deleted) during file-backed mapping note processing

warning: Can't open file /home/stalker/.cache/plasmashell/qmlcache/b2cb153a917c34a216b0abdfcc11c10a496afcbe.qmlc (deleted) during file-backed mapping note processing

warning: Can't open file /home/stalker/.cache/plasmashell/qmlcache/78e473db61c3e9077e000f3baa1182f0750c23de.qmlc (deleted) during file-backed mapping note processing

warning: Can't open file /home/stalker/.cache/plasmashell/qmlcache/693ac9757934545656191aaaecd083e0b71e826b.qmlc (deleted) during file-backed mapping note processing

warning: Can't open file /home/stalker/.cache/plasmashell/qmlcache/7f009f31cbea28f3e4848e9d7cee3afa305e21c1.qmlc (deleted) during file-backed mapping note processing

warning: Can't open file /home/stalker/.cache/plasmashell/qmlcache/b8f91e23f46fbfa8d48c843c491e01c33b247a14.qmlc (deleted) during file-backed mapping note processing

warning: Can't open file /home/stalker/.cache/plasmashell/qmlcache/088943f7fdf72a77e96db347d2862941796f60ad.qmlc (deleted) during file-backed mapping note processing

warning: Can't open file /home/stalker/.cache/plasmashell/qmlcache/3ba203e68280d7667d58fd4f967ad84875458fe8.qmlc (deleted) during file-backed mapping note processing

warning: Can't open file /home/stalker/.cache/plasmashell/qmlcache/1fc8d2a6bf8a82ac00e3ccc5336b69e7c75272fa.qmlc (deleted) during file-backed mapping note processing

warning: Can't open file /home/stalker/.cache/plasmashell/qmlcache/3bf33d0e44130692145828ba698629488b20f3c8.qmlc (deleted) during file-backed mapping note processing

warning: Can't open file /home/stalker/.cache/plasmashell/qmlcache/0616d79c8d9e078afcf8b3de51c2335fd990d994.qmlc (deleted) during file-backed mapping note processing

warning: Can't open file /home/stalker/.cache/plasmashell/qmlcache/5f261122d23711471d1dba586ad3430e7e160482.qmlc (deleted) during file-backed mapping note processing

warning: Can't open file /home/stalker/.cache/plasmashell/qmlcache/1abfca5cf0ae53897fd8cbbe2cd1851075fdc6fd.qmlc (deleted) during file-backed mapping note processing

warning: Can't open file /memfd:JSVMStack:QtQml (deleted) during file-backed mapping note processing

warning: Can't open file /usr/share/mime/mime.cache (deleted) during file-backed mapping note processing

warning: Can't open file /home/stalker/.cache/plasmashell/qmlcache/ca1c386c564a92c295925f491881e15d2bc94d7b.qmlc (deleted) during file-backed mapping note processing

warning: Can't open file /home/stalker/.cache/plasmashell/qmlcache/6d444435d2cb5d160cfc10701351269cc24cfcf5.qmlc (deleted) during file-backed mapping note processing

warning: Can't open file /home/stalker/.cache/plasmashell/qmlcache/0e744aaa6481a5800c8d2f4d25df6c90604f6f3e.qmlc (deleted) during file-backed mapping note processing

warning: Can't open file anon_inode:i915.gem during file-backed mapping note processing

warning: Can't open file /memfd:JITCode:QtQml (deleted) during file-backed mapping note processing

warning: Can't open file /home/stalker/.cache/plasmashell/qmlcache/21f0b8f6d727bbb71f2b29d6b1cf9df1db23b6ba.qmlc (deleted) during file-backed mapping note processing

warning: Can't open file /memfd:kwin-dmabuf-feedback-table (deleted) during file-backed mapping note processing

warning: Can't open file /memfd:JSGCHeap:QtQml (deleted) during file-backed mapping note processing

warning: Can't open file /home/stalker/.cache/plasmashell/qmlcache/22a5697e4918b47c0c5c1ba8d75cd3bcf7e51354.qmlc (deleted) during file-backed mapping note processing

warning: Can't open file /memfd:wayland-shm (deleted) during file-backed mapping note processing

warning: Can't open file /home/stalker/.cache/plasmashell/qmlcache/33e546ee74ab2a9bf470424f8a50bcbb4430d92d.qmlc (deleted) during file-backed mapping note processing

warning: Can't open file /memfd:unknown-usage:QtQml (deleted) during file-backed mapping note processing

warning: Can't open file /home/stalker/.cache/plasmashell/qmlcache/e5e33f884855c00d73f680a56ec4bfc332cb2f31.qmlc (deleted) during file-backed mapping note processing

warning: Can't open file /home/stalker/.cache/plasmashell/qmlcache/c1d0f0408c1e2556dc4f5d1cbe5f0a5065e5bec5.qmlc (deleted) during file-backed mapping note processing

warning: Can't open file /usr/share/icons/hicolor/icon-theme.cache (deleted) during file-backed mapping note processing

warning: Can't open file /memfd:pulseaudio (deleted) during file-backed mapping note processing

warning: Can't open file /home/stalker/.cache/plasmashell/qmlcache/889214dec1dab819182f1b40df77b4daf5b684a1.qmlc (deleted) during file-backed mapping note processing

warning: Can't open file /home/stalker/.cache/plasmashell/qmlcache/0789ea5c4e0b1d0fcec0cd74e67b5c7c9fb34e5f.qmlc (deleted) during file-backed mapping note processing

warning: Can't open file /home/stalker/.cache/plasmashell/qmlcache/ec26295fcbbaaf906888e61a00a24f352fff9035.qmlc (deleted) during file-backed mapping note processing

warning: Can't open file /home/stalker/.cache/plasmashell/qmlcache/0ddda6b6265b42eeeb3e7dac78eb943ff70f8a88.qmlc (deleted) during file-backed mapping note processing

warning: Can't open file /home/stalker/.cache/plasmashell/qmlcache/d8214defc9309b5a8db3e1f414d66d23ad3ae3cb.qmlc (deleted) during file-backed mapping note processing

warning: Can't open file /home/stalker/.cache/plasmashell/qmlcache/bb47367253cf45c8d007595036128c97f327b7a0.qmlc (deleted) during file-backed mapping note processing

warning: Can't open file /home/stalker/.cache/plasmashell/qmlcache/23823295d4b73edb04ba1d746c87eb42fe469bfa.qmlc (deleted) during file-backed mapping note processing

warning: Can't open file /home/stalker/.cache/plasmashell/qmlcache/ceea0ef8d55135e6277d50918e758bf1836b1f55.qmlc (deleted) during file-backed mapping note processing

warning: Can't open file /home/stalker/.cache/plasmashell/qmlcache/c48676c09fd61817832c6fa8591f2a9bd85dae8d.qmlc (deleted) during file-backed mapping note processing

warning: Can't open file /home/stalker/.cache/plasmashell/qmlcache/fc599fdd317071f4185a148ca3787910deb87469.qmlc (deleted) during file-backed mapping note processing

warning: Can't open file /home/stalker/.cache/plasmashell/qmlcache/a42011065c9d5f0ec2e0c08d1f3647f651fbc01d.qmlc (deleted) during file-backed mapping note processing

warning: Can't open file /home/stalker/.cache/plasmashell/qmlcache/a40aae34b157a9996733d8a082711d6955d4da46.qmlc (deleted) during file-backed mapping note processing

warning: Can't open file /home/stalker/.cache/plasmashell/qmlcache/46489c6770a2f0c2dc334be8c8afd39f72bd008c.qmlc (deleted) during file-backed mapping note processing

warning: Can't open file /home/stalker/.cache/plasmashell/qmlcache/2105e19b7dece08be8cabd812cea249383afd7a7.qmlc (deleted) during file-backed mapping note processing

warning: Can't open file /home/stalker/.cache/plasmashell/qmlcache/3548678d140f5af226a620145ee9e44ca988e1f6.qmlc (deleted) during file-backed mapping note processing

warning: Can't open file /home/stalker/.cache/plasmashell/qmlcache/f0db6ae2731884bce6eb44477a2a5e4913e38e4c.qmlc (deleted) during file-backed mapping note processing

warning: Can't open file /home/stalker/.cache/plasmashell/qmlcache/dc266d511b0218a41fb9a8003465d24a2e00f550.qmlc (deleted) during file-backed mapping note processing

warning: Can't open file /home/stalker/.cache/plasmashell/qmlcache/5b7bbfd96267d74c2fdae847420d463d51481b0a.qmlc (deleted) during file-backed mapping note processing

warning: Can't open file /home/stalker/.cache/plasmashell/qmlcache/d79711f8ccf2c2a1776eed35b900f50eb5b86d20.qmlc (deleted) during file-backed mapping note processing
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[Thread debugging using libthread_db enabled]
Using host libthread_db library "/usr/lib/libthread_db.so.1".
Core was generated by `/usr/bin/plasmashell --no-respawn'.
Program terminated with signal SIGSEGV, Segmentation fault.
#0  0x00007fc16aaa774c in ?? () from /usr/lib/libc.so.6
[Current thread is 1 (Thread 0x7fc16571da40 (LWP 1188))]
Function(s) ^std::(move|forward|as_const|(__)?addressof) will be skipped when stepping.
Function(s) ^std::(shared|unique)_ptr<.*>::(get|operator) will be skipped when stepping.
Function(s) ^std::(basic_string|vector|array|deque|(forward_)?list|(unordered_|flat_)?(multi)?(map|set)|span)<.*>::(c?r?(begin|end)|front|back|data|size|empty) will be skipped when stepping.
Function(s) ^std::(basic_string|vector|array|deque|span)<.*>::operator.] will be skipped when stepping.
Traceback (most recent call last):
  File "/usr/share/drkonqi/gdb/python/gdb_preamble/preamble.py", line 807, in print_preamble
    print_preamble_internal()
    ~~~~~~~~~~~~~~~~~~~~~~~^^
  File "/usr/share/drkonqi/gdb/python/gdb_preamble/preamble.py", line 778, in print_preamble_internal
    resolve_modules()
    ~~~~~~~~~~~~~~~^^
  File "/usr/share/drkonqi/gdb/python/gdb_preamble/preamble.py", line 773, in resolve_modules
    image = CoreImage(line)
  File "/usr/share/drkonqi/gdb/python/gdb_preamble/preamble.py", line 741, in __init__
    raise NoBuildIdException(f'No build id found in core image: {eu_unstrip_line}')
NoBuildIdException: No build id found in core image: 0x7fc0c7eee000+0x61238 - /opt/intel/oneapi/compiler/latest/lib/libintlc.so.5 - libintlc.so.5
No build id found in core image: 0x7fc0c7eee000+0x61238 - /opt/intel/oneapi/compiler/latest/lib/libintlc.so.5 - libintlc.so.5
Sentry is attempting to send 2 pending events
Waiting up to 30 seconds
Press Ctrl-C to quit
Debugging ended with exit code '1' and exit status 'NormalExit'
Comment 10 Harald Sitter 2025-06-16 21:28:59 UTC 
Bit tricky. 

What happens is that you have proprietary software in your backtrace (/opt/intel/oneapi/compiler/latest/lib/libintlc.so.5) and consequently we can't resolve debug ids and would not be able to trace in constrained memory scenarios. Because of this we error out.

I am not sure what to do here though. We can create a more telling error message, but it'd be super technical because the generic problem here is that the debug ids aren't resolvable. I don't know how to address the fundamental issue though... libraries without debug info get in the way of tracing.
Comment 11 Patrick Silva 2025-06-16 21:46:46 UTC 
hummm...

/opt/intel/oneapi/compiler/2025.0/lib/libintlc.so.5 is owned by intel-oneapi-compiler-shared-runtime-libs 2025.0.4-2 package.

blender depends on intel-oneapi-compiler-shared-runtime-libs 2025.0.4-2 package.
Comment 12 Harald Sitter 2025-06-20 13:20:27 UTC 
Data in the crash database suggests it's pretty much only this intel thing and nomachine that fall into this trap. We could try skipping the intel thing and see where that gets us with regards to trace quality.

Still, we'll need to figure out a generic solution somehow.
Comment 13 Riccardo Robecchi 2025-07-02 10:40:38 UTC Comment hidden (spam)
Comment 14 Harald Sitter 2025-07-02 13:28:36 UTC 
Please file a new bug