Bug 502469

Summary: The program closes when trying to open a document.
Product: [KDE Neon] neon Reporter: Gary Marsh <gary.v.marsh>
Component: SnapsAssignee: Neon Bugs <neon-bugs-null>
Status: RESOLVED FIXED    
Severity: crash CC: aacid, christoph, ervin, sgmoore, soumyadeepghosh2004
Priority: NOR    
Version First Reported In: unspecified   
Target Milestone: ---   
Platform: Ubuntu   
OS: Linux   
Latest Commit: Version Fixed/Implemented In:
Sentry Crash Report:
Attachments: gdb-okular.txt

Description Gary Marsh 2025-04-06 00:09:55 UTC 
SUMMARY
  Okular closes when pressing Open Document button or selecting File/Open through the menu.

STEPS TO REPRODUCE
1. Start program 
2. click on "Open Document..." button
3. 

OBSERVED RESULT
Okular closes immediately.

EXPECTED RESULT
   I expect to see a file/directory widget and to be able to navigate to the pdf file I want to open.

SOFTWARE/OS VERSIONS
Windows: 
macOS: 
(available in the Info Center app, or by running `kinfo` in a terminal window)
Linux/KDE Plasma:   Ubuntu 24.04.2 LTS
KDE Plasma Version: 
KDE Frameworks Version: 
Qt Version: 

ADDITIONAL INFORMATION
Comment 2 Gary Marsh 2025-04-09 19:08:03 UTC 
Created attachment 180133 [details]
gdb-okular.txt

Hi Albert;
I am sharing with you the backtrace file generated by gdb.

Regards,

Gary Marsh

On Mon, Apr 7, 2025 at 2:15 PM Albert Astals Cid <bugzilla_noreply@kde.org>
wrote:

> https://bugs.kde.org/show_bug.cgi?id=502469
>
> Albert Astals Cid <aacid@kde.org> changed:
>
>            What    |Removed                     |Added
>
> ----------------------------------------------------------------------------
>          Resolution|---                         |WAITINGFORINFO
>              Status|REPORTED                    |NEEDSINFO
>                  CC|                            |aacid@kde.org
>
> --- Comment #1 from Albert Astals Cid <aacid@kde.org> ---
> We need a backtrace
>
>
>
> https://community.kde.org/Guidelines_and_HOWTOs/Debugging/How_to_create_useful_crash_reports#Backtraces
>
> --
> You are receiving this mail because:
> You reported the bug.
Comment 3 Albert Astals Cid 2025-04-09 20:22:54 UTC 
You are using Okular from snap and the snap packaging seems broken. Nothing the okular developers can really do here.

Adding some people that care about snaps in case they have time to fix it.
Comment 4 Christoph Cullmann 2025-04-13 17:22:50 UTC 
Assigning to the snap component.
Comment 5 Scarlett Moore 2025-06-11 12:59:06 UTC 
This is now fixed and in stable