Bug 497944

Summary:	Kdenlive closes by itself when trying to save template
Product:	[Applications] kdenlive	Reporter:	frandark123craft123
Component:	Video Effects & Transitions	Assignee:	Jean-Baptiste Mardelle <jb>
Status:	REPORTED ---
Severity:	crash	CC:	fritzibaby
Priority:	NOR	Keywords:	triaged
Version First Reported In:	24.12.0
Target Milestone:	---
Platform:	Other
OS:	Microsoft Windows
Latest Commit:		Version Fixed/Implemented In:
Sentry Crash Report:

Description frandark123craft123 2024-12-27 14:12:48 UTC

SUMMARY


STEPS TO REPRODUCE
1. add text effect to video
2. I try to save to create a template
3. kdenlive crashes and doesn't save the template

OBSERVED RESULT


EXPECTED RESULT


SOFTWARE/OS VERSIONS
Windows: 11
KDE Frameworks Version: 6.8.0
Qt Version:  6.8.0

ADDITIONAL INFORMATION

Comment 1 emohr 2025-01-01 20:07:36 UTC

I try to reproduce the crash.

Which text effect do you have taken?

Comment 2 frandark123craft123 2025-01-12 16:49:31 UTC

(In reply to emohr from comment #1)
> I try to reproduce the crash.
> 
> Which text effect do you have taken?

Oh, sorry to answer now, but it's not just for text effects, it's for any effect in Kdenlive, I change the keyframes the way I want and so I try to save a preset of that effect, but it closes by itself.

Comment 3 frandark123craft123 2025-01-12 16:52:16 UTC

(In reply to frandark123craft123 from comment #2)
> (In reply to emohr from comment #1)
> > I try to reproduce the crash.
> > 
> > Which text effect do you have taken?
> 
> Oh, sorry to answer now, but it's not just for text effects, it's for any
> effect in Kdenlive, I change the keyframes the way I want and so I try to
> save a preset of that effect, but it closes by itself.

Video for example:
https://cdn.discordapp.com/attachments/826062092171870272/1328037766189154375/SPOILER_2025-01-12_13-09-03.mp4?ex=67853f0d&is=6783ed8d&hm=1f192e208b7c27946b724a9d10b0de14495849a1ed17701b3164d814844a3d8e&

Comment 4 emohr 2025-01-12 17:21:49 UTC

There could be some left over from older Kdenlive versions.
Please delete the folder: C:\Program Files\kdenlive
And install Kdenlive again from here: https://kdenlive.org/en/download/

Comment 5 frandark123craft123 2025-01-12 17:51:20 UTC

I did this and it didn't solve

Comment 6 frandark123craft123 2025-01-12 18:02:41 UTC

I don't know if it's a problem because it's an SSD, before I put one in, it was an HD and that didn't happen.

Comment 7 emohr 2025-01-13 18:07:23 UTC

Mmh. Difficult. Maybe something with the access rights to some folders.

- What was the last Kdenlive version where it worked?
- It only happen after you have changed your C:-drive from a HDD to a SSD?

Make sure you run Kdenlive as administrator and your user account has administrator rights.

You should reach all these folders: https://docs.kdenlive.org/en/getting_started/installation.html#kdenlive-in-a-windows-domain
Use Windows-key + r and copy the folders to check if you have access.