Bug 495753

Summary: Discover constantly crashing on my laptop
Product: [Applications] Discover Reporter: ffonseca5721
Component: discoverAssignee: Plasma Bugs List <plasma-bugs-null>
Status: RESOLVED WORKSFORME    
Severity: crash CC: aleixpol, nate
Priority: NOR    
Version First Reported In: 6.1.5   
Target Milestone: ---   
Platform: Other   
OS: Linux   
Latest Commit: Version Fixed/Implemented In:
Sentry Crash Report:
Attachments: discover terminal log

Description ffonseca5721 2024-11-03 16:01:13 UTC
Created attachment 175490 [details]
discover terminal log

I've used Fedora, kde neon, linux mint with kde installed and they all suffer the same issue with discover it crashes constantly when opening, loading apps, loading updates, updating and installing applications.

i'm using a MSI Katana 17 B13VGK with TUXEDO OS 4 with WAYLAND but this also happens with X11 i included a log from the terminal

processors: 16 × 13th Gen Intel® Core™ i7-13620H
memory: 31.1 GiB of RAM
graphics processor: Mesa Intel® Graphics
Manufacturer: Micro-Star International Co., Ltd.
Product Name: Katana 17 B13VGK
System Version: REV:1.0

STEPS TO REPRODUCE
1. open discover
2. it loads 
3. crashes

OBSERVED RESULT
discover crashes

EXPECTED RESULT

it doesn't crash


SOFTWARE/OS VERSIONS
Linux/KDE Plasma: TUXEDO OS 4
KDE Plasma Version: 6.1.5
KDE Frameworks Version: 6.6.0
Qt Version: 6.7.2

Kernel Version: 6.11.0-103009-tuxedo (64-bit)
Comment 1 ffonseca5721 2024-11-03 16:04:16 UTC
i also have an NVDIA RTX 4070 LAPTOP GPU WITH THE DRIVERS INCLUDED FROM TUXEDO OS 4
Comment 2 ffonseca5721 2024-11-03 16:31:32 UTC
the crash app fails to work as well it gives me this error message when discover crashes " Gathering crash information failed for unknown reasons. You can retry, or close the window. "
Comment 3 Nate Graham 2024-11-04 19:57:58 UTC
If something crashed, we need a backtrace of it so we can figure out what's going on. Can you please attach a backtrace of the crash using the coredumpctl command-line program, as detailed in https://community.kde.org/Guidelines_and_HOWTOs/Debugging/How_to_create_useful_crash_reports#Retrieving_a_backtrace_using_coredumpctl?

Thanks!
Comment 4 Bug Janitor Service 2024-11-19 03:46:31 UTC
🐛🧹 ⚠️ This bug has been in NEEDSINFO status with no change for at least 15 days. Please provide the requested information, then set the bug status to REPORTED. If there is no change for at least 30 days, it will be automatically closed as RESOLVED WORKSFORME.

For more information about our bug triaging procedures, please read https://community.kde.org/Guidelines_and_HOWTOs/Bug_triaging.

Thank you for helping us make KDE software even better for everyone!
Comment 5 Bug Janitor Service 2024-12-04 03:46:38 UTC
🐛🧹 This bug has been in NEEDSINFO status with no change for at least 30 days. Closing as RESOLVED WORKSFORME.