Bug 495744

Summary:	Samsung Odyssey Neo G9 screen does not wake up after sleep
Product:	[Plasma] plasmashell	Reporter:	Florian RICHER <florian.richer>
Component:	Power management & brightness	Assignee:	Plasma Bugs List <plasma-bugs-null>
Status:	RESOLVED WORKSFORME
Severity:	normal	CC:	agurenko, jpetso, natalie_clarius, nate, postix
Priority:	HI	Keywords:	regression
Version First Reported In:	6.2.2
Target Milestone:	1.0
Platform:	Arch Linux
OS:	Linux
See Also:	https://bugs.kde.org/show_bug.cgi?id=494522
Latest Commit:		Version Fixed In:
Sentry Crash Report:
Attachments:	=?UTF-8?B?cHVibGlja2V5IC0gZmxvcm lhbi5yaWNoZXJAcHJvdG9ubWFpbC5jb20gLSAweEIxOUUzRjRBLmFzYw==?= signature.asc

Description Florian RICHER 2024-11-03 11:39:50 UTC

***
If you're not sure this is actually a bug, instead post about it at https://discuss.kde.org

If you're reporting a crash, attach a backtrace with debug symbols; see https://community.kde.org/Guidelines_and_HOWTOs/Debugging/How_to_create_useful_crash_reports

Please remove this comment after reading and before submitting - thanks!
***

SUMMARY


STEPS TO REPRODUCE
1. Wait for automatic screen sleep.
2. Move mouse cursor or enter any key.

OBSERVED RESULT
When my screen turn off with screen sleep. I can't go back to my session (black screen).
I try to move my cursor and press any key but nothing.
I try to switch to gnome-shell session and it works well with same NVIDIA configuration.

EXPECTED RESULT


SOFTWARE/OS VERSIONS

Operating System: Arch Linux 
KDE Plasma Version: 6.2.2
KDE Frameworks Version: 6.7.0
Qt Version: 6.8.0
Kernel Version: 6.11.5-arch1-1.1 (64-bit)
Graphics Platform: Wayland
Processors: 32 × AMD Ryzen Threadripper 2990WX 32-Core Processor
Memory: 31.2 Gio of RAM
Graphics Processor: NVIDIA GeForce RTX 2080 Ti/PCIe/SSE2 (Nvidia 565.57.01)
Manufacturer: Micro-Star International Co., Ltd.
Product Name: MS-7B09
System Version: 1.0

ADDITIONAL INFORMATIONS

I have a widescreen LS49AG95 (Samsung Odyssey Neo G9). 

```
Informations de prise en charge sous KWin :
Les informations suivantes doivent être utilisées lorsqu'une demande d'aide est effectuée, par exemple sur la page « https://discuss.kde.org ».
Il s'agit de fournir des informations complémentaires sur l'instance actuellement lancée,
les options utilisées, le pilote OpenGL et les effets actifs.
Veuillez envoyer ces informations en dessous de ce texte d'introduction ci-dessous grâce à un service de « copier / coller »
tel que « https://paste.kde.org » au lieu de coller cela directement dans le fil de discussion de la demande d'aide.

==========================

Version
=======
KWin version: 6.2.2
Qt Version: 6.8.0
Qt compile version: 6.8.0
XCB compile version: 1.17.0

Operation Mode: Xwayland

Build Options
=============
KWIN_BUILD_DECORATIONS: yes
KWIN_BUILD_TABBOX: yes
KWIN_BUILD_ACTIVITIES: yes
HAVE_X11_XCB: yes
HAVE_GLX: yes

X11
===
Vendor: The X.Org Foundation
Vendor Release: 12401004
Protocol Version/Revision: 11/0
SHAPE: yes; Version: 0x11
RANDR: yes; Version: 0x14
DAMAGE: yes; Version: 0x11
Composite: yes; Version: 0x4
RENDER: yes; Version: 0xb
XFIXES: yes; Version: 0x50
SYNC: yes; Version: 0x31
GLX: yes; Version: 0x0

Decoration
==========
Plugin: org.kde.breeze
Theme: 
Plugin recommends border size: None
onAllDesktopsAvailable: true
alphaChannelSupported: true
closeOnDoubleClickOnMenu: false
decorationButtonsLeft: 0, 2
decorationButtonsRight: 6, 3, 4, 5
borderSize: 0
gridUnit: 10
font: Noto Sans,10,-1,0,400,0,0,0,0,0,0,0,0,0,0,1
smallSpacing: 2
largeSpacing: 10

Output backend
==============
Name: DRM
Atomic Mode Setting on GPU 0: true

Cursor
======
themeName: breeze_cursors
themeSize: 24

Options
=======
focusPolicy: ClickToFocus
xwaylandCrashPolicy: 1
xwaylandMaxCrashCount: 3
nextFocusPrefersMouse: false
clickRaise: true
autoRaise: false
autoRaiseInterval: 0
delayFocusInterval: 0
shadeHover: false
shadeHoverInterval: 250
separateScreenFocus: true
placement: 5
activationDesktopPolicy: SwitchToOtherDesktop
focusPolicyIsReasonable: true
borderSnapZone: 10
windowSnapZone: 10
centerSnapZone: 0
snapOnlyWhenOverlapping: false
edgeBarrier: 100
cornerBarrier: 1
rollOverDesktops: false
focusStealingPreventionLevel: 1
operationTitlebarDblClick: 5000
operationMaxButtonLeftClick: 5000
operationMaxButtonMiddleClick: 5015
operationMaxButtonRightClick: 5014
commandActiveTitlebar1: MouseRaise
commandActiveTitlebar2: MouseNothing
commandActiveTitlebar3: MouseOperationsMenu
commandInactiveTitlebar1: MouseActivateAndRaise
commandInactiveTitlebar2: MouseNothing
commandInactiveTitlebar3: MouseOperationsMenu
commandWindow1: MouseActivateRaiseAndPassClick
commandWindow2: MouseActivateAndPassClick
commandWindow3: MouseActivateAndPassClick
commandWindowWheel: MouseNothing
commandAll1: MouseUnrestrictedMove
commandAll2: MouseToggleRaiseAndLower
commandAll3: MouseUnrestrictedResize
keyCmdAllModKey: 16777250
condensedTitle: false
electricBorderMaximize: true
electricBorderTiling: true
electricBorderCornerRatio: 0.25
borderlessMaximizedWindows: false
killPingTimeout: 5000
compositingMode: 1
useCompositing: true
hiddenPreviews: 1
glSmoothScale: 2
glStrictBinding: true
glStrictBindingFollowsDriver: true
glPreferBufferSwap: AutoSwapStrategy
glPlatformInterface: 2
windowsBlockCompositing: true
allowTearing: true

Screen Edges
============
desktopSwitching: false
desktopSwitchingMovingClients: false
cursorPushBackDistance: 1x1
timeThreshold: 75
reActivateThreshold: 350
actionTopLeft: 0
actionTop: 0
actionTopRight: 0
actionRight: 0
actionBottomRight: 0
actionBottom: 0
actionBottomLeft: 0
actionLeft: 0

Screens
=======
Number of Screens: 1

Screen 0:
---------
Name: DP-2
Enabled: 1
Geometry: 0,0,5120x1440
Scale: 1
Refresh Rate: 239761
Adaptive Sync: never

Compositing
===========
Compositing is active
Compositing Type: OpenGL
OpenGL vendor string: NVIDIA Corporation
OpenGL renderer string: NVIDIA GeForce RTX 2080 Ti/PCIe/SSE2
OpenGL version string: 3.1.0 NVIDIA 565.57.01
OpenGL platform interface: EGL
OpenGL shading language version string: 1.40 NVIDIA via Cg compiler
Driver: NVIDIA
Driver version: 565.57.1
GPU class: Unknown
OpenGL version: 3.1
GLSL version: 1.40
X server version: 1.24.1
Linux kernel version: 6.11.5
Direct rendering: Requires strict binding: no
Virtual Machine:  no
OpenGL 2 Shaders are used

Loaded Effects:
---------------
shakecursor
screenshot
outputlocator
colorpicker
zoom
screenedge
blur
contrast
sessionquit
logout
login
slidingpopups
windowaperture
slide
squash
scale
maximize
fullscreen
frozenapp
fadingpopups
dialogparent
windowview
tileseditor
overview
highlightwindow
blendchanges
startupfeedback
systembell
screentransform
kscreen

Currently Active Effects:
-------------------------
blur
contrast

Effect Settings:
----------------
shakecursor:

screenshot:

outputlocator:

colorpicker:

zoom:
zoomFactor: 1.2
mousePointer: 0
mouseTracking: 0
focusTrackingEnabled: false
textCaretTrackingEnabled: false
focusDelay: 350
moveFactor: 20
targetZoom: 1

screenedge:

blur:

contrast:

sessionquit:
pluginId: sessionquit
isActiveFullScreenEffect: false

logout:
pluginId: logout
isActiveFullScreenEffect: false

login:
pluginId: login
isActiveFullScreenEffect: false

slidingpopups:
slideInDuration: 200
slideOutDuration: 200

windowaperture:
pluginId: windowaperture
isActiveFullScreenEffect: false

slide:
horizontalGap: 45
verticalGap: 20
slideBackground: true

squash:
pluginId: squash
isActiveFullScreenEffect: false

scale:
pluginId: scale
isActiveFullScreenEffect: false

maximize:
pluginId: maximize
isActiveFullScreenEffect: false

fullscreen:
pluginId: fullscreen
isActiveFullScreenEffect: false

frozenapp:
pluginId: frozenapp
isActiveFullScreenEffect: false

fadingpopups:
pluginId: fadingpopups
isActiveFullScreenEffect: false

dialogparent:
pluginId: dialogparent
isActiveFullScreenEffect: false

windowview:
activeView: 
delegate: 
animationDuration: 300
ignoreMinimized: false
mode: 
partialActivationFactor: 0
gestureInProgress: false
searchText: 
selectedIds: 

tileseditor:
activeView: 
delegate: 
animationDuration: 200

overview:
activeView: 
delegate: 
animationDuration: 300
ignoreMinimized: false
filterWindows: true
organizedGrid: true
overviewPartialActivationFactor: 0
overviewGestureInProgress: false
transitionPartialActivationFactor: 0
transitionGestureInProgress: false
gridPartialActivationFactor: 0
gridGestureInProgress: false
desktopOffset: 
searchText: 

highlightwindow:

blendchanges:

startupfeedback:
type: 1

systembell:

screentransform:

kscreen:


Loaded Plugins:
---------------
BounceKeysPlugin
KeyNotificationPlugin
StickyKeysPlugin
buttonsrebind
eis
krunnerintegration
nightlight
screencast

Available Plugins:
------------------
BounceKeysPlugin
KeyNotificationPlugin
StickyKeysPlugin
buttonsrebind
eis
krunnerintegration
nightlight
screencast
```

Comment 1 Nate Graham 2024-11-04 20:28:43 UTC

Another Samsung Odyssey screen, but this time a Neo G9, not a G5 as in Bug 494522.

Comment 2 Nate Graham 2025-05-15 20:10:30 UTC

Florian, are you still encountering this issue in Plasma 6.3.5? Or, even better, can you test the Plasma 6.4 beta to see if it's fixed there?

Comment 3 Florian RICHER 2025-05-15 20:57:50 UTC

Created attachment 181355 [details]
=?UTF-8?B?cHVibGlja2V5IC0gZmxvcm lhbi5yaWNoZXJAcHJvdG9ubWFpbC5jb20gLSAweEIxOUUzRjRBLmFzYw==?=

I cant check it on my desktop because I change my gpu recently . I now have an amd rx 9070xt. On my laptop, I can try to disable my Intel graphics card to only use my rtx 🤔. 

I check this week-end and try this. On intel gpu and amd gpu, it works well

Cordialement, Florian RICHER
Best regards, Florian RICHER

Envoyé depuis Proton Mail pour Android


-------- Message d'origine --------
Le 15/05/2025 22:10, Nate Graham <bugzilla_noreply@kde.org> a écrit :

>  https://bugs.kde.org/show_bug.cgi?id=495744
>  
>  --- Comment #2 from Nate Graham <nate@kde.org> ---
>  Florian, are you still encountering this issue in Plasma 6.3.5? Or, even
>  better, can you test the Plasma 6.4 beta to see if it's fixed there?
>  
>  --
>  You are receiving this mail because:
>  You reported the bug.

Comment 4 Florian RICHER 2025-05-15 20:57:51 UTC

Created attachment 181356 [details]
signature.asc

Comment 5 Nate Graham 2025-05-16 14:24:26 UTC

Great, let us know what happens!

Comment 6 Bug Janitor Service 2025-05-31 03:47:40 UTC

🐛🧹 ⚠️ This bug has been in NEEDSINFO status with no change for at least 15 days. Please provide the requested information, then set the bug status to REPORTED. If there is no change for at least 30 days, it will be automatically closed as RESOLVED WORKSFORME.

For more information about our bug triaging procedures, please read https://community.kde.org/Guidelines_and_HOWTOs/Bug_triaging.

Thank you for helping us make KDE software even better for everyone!

Comment 7 Florian RICHER 2025-06-04 10:08:51 UTC

I can't test it on my laptop, I dont have any options in my motherboard software to disable Intel igpu. So with mesa, wake up run perfectly but I can't say if is working with nvidia because hdmi run on Intel igpu.

Comment 8 Bug Janitor Service 2025-06-19 03:47:58 UTC

🐛🧹 ⚠️ This bug has been in NEEDSINFO status with no change for at least 15 days. Please provide the requested information, then set the bug status to REPORTED. If there is no change for at least 30 days, it will be automatically closed as RESOLVED WORKSFORME.

For more information about our bug triaging procedures, please read https://community.kde.org/Guidelines_and_HOWTOs/Bug_triaging.

Thank you for helping us make KDE software even better for everyone!

Comment 9 Bug Janitor Service 2025-07-04 03:47:50 UTC

🐛🧹 This bug has been in NEEDSINFO status with no change for at least 30 days. Closing as RESOLVED WORKSFORME.