Bug 495004

Summary: Message not rendered
Product: [Applications] kmail2 Reporter: Geert Janssens <info>
Component: UIAssignee: kdepim bugs <kdepim-bugs>
Status: REPORTED ---    
Severity: normal    
Priority: NOR    
Version: 5.24.5   
Target Milestone: ---   
Platform: Fedora RPMs   
OS: Linux   
Latest Commit: Version Fixed In:
Sentry Crash Report:
Attachments: Sample mail message

Description Geert Janssens 2024-10-18 17:30:41 UTC
Created attachment 174996 [details]
Sample mail message

SUMMARY
I receive delivery updates from a Dutch transporter (PostNL) when I order something online and they are the shipping company. When I select their mails in the list view (well, one at the time obviously) the will not be rendered. Where should be the contents of the message is just a blank screen.

STEPS TO REPRODUCE
1. Be sure to have a message from PostNL in your inbox
2. Click on the message in the message list
3. Alternatively, double-click the message to open it in a separate window

OBSERVED RESULT
Regardless of how you open the mail, the contents field will be blank. The headers are presentend, but not the body of the mail.

EXPECTED RESULT
The mail to be presented, just like the other mails I receive.

SOFTWARE/OS VERSIONS
Operating System: Fedora Linux 39
KDE Plasma Version: 5.27.11
KDE Frameworks Version: 5.116.0
Qt Version: 5.15.14
Kernel Version: 6.10.12-100.fc39.x86_64 (64-bit)
Graphics Platform: offscreen
Processors: 8 × Intel® Core™ i7-6700K CPU @ 4.00GHz
Memory: 15.5 GiB of RAM
Graphics Processor: NVIDIA GeForce GT 1030/PCIe/SSE2

ADDITIONAL INFORMATION
If you look at the message source, you can see this is a multi-part mime message. There is a text/plain and a text/html part. If I tweak the settings of kmail to prefer the text/plain part, that is displayed properly. However when I configure it to prefer text/html, the content widget is blank.

I have attached a sample message.