Bug 492902

Summary: Krita Version: 5.2.2 Installation type: installer / portable package Hidpi: true Qt Version (compiled): 5.15.7 Version (loaded): 5.15.7 OS Information Build ABI: x86_64-little_endian-llp64 Build CPU: x86_64 CPU: x86_64 Kernel Type: win
Product: [Applications] krita Reporter: Fernanda <fotosimportantes2611>
Component: Tablets (tablet issues are only very rarely bugs in Krita!)Assignee: Krita Bugs <krita-bugs-null>
Status: RESOLVED NOT A BUG    
Severity: major CC: halla
Priority: NOR    
Version First Reported In: 5.2.2   
Target Milestone: ---   
Platform: Microsoft Windows   
OS: Microsoft Windows   
Latest Commit: Version Fixed/Implemented In:
Sentry Crash Report:
Attachments: attachment-19381-0.html

Description Fernanda 2024-09-09 20:07:58 UTC 
Untill Friday,  Sep 06, my tablet and pen was working perfectly. Then the button was clicking by itself... It makes impossible for me to continue my work. The pen tablet model CTL-472 (by wacon), is new and never sufered a fall. Is working normal out the aplication, and that's because i think it is a problem at the program. I wait hopefully for an answer. Thank you, Nanda.
Comment 1 Halla Rempt 2024-09-09 20:11:08 UTC 
Hi Nanda,

I'm sorry, but this is not a bug in Krita; if Krita worked fine until Friday, then there is something local to your system that must have changed. Applications just don't start to fail randomly. The reason your tablet seems to be working "fine" outside of krita is that those applications probably receive mouse events instead of tablet events from your tablet. We, as developers, cannot help you further; maybe ask on user support forums like krita-artists.org or check the trouble-shooting guide at https://docs.krita.org/en/user_manual/drawing_tablets.html.
Comment 2 Fernanda 2024-09-09 20:28:54 UTC 
Created attachment 173493 [details]
attachment-19381-0.html

Thank you very much for your quick answer! But unfortunately, i tried to
use the app again today, and in another archive, it worked just fine... Can
the one that's struggling be crashed or something?
Sorry for being insistent


On Mon, Sep 9, 2024 at 5:11 PM Halla Rempt <bugzilla_noreply@kde.org> wrote:

> https://bugs.kde.org/show_bug.cgi?id=492902
>
> Halla Rempt <halla@valdyas.org> changed:
>
>            What    |Removed                     |Added
>
> ----------------------------------------------------------------------------
>                  CC|                            |halla@valdyas.org
>          Resolution|---                         |NOT A BUG
>              Status|REPORTED                    |RESOLVED
>
> --- Comment #1 from Halla Rempt <halla@valdyas.org> ---
> Hi Nanda,
>
> I'm sorry, but this is not a bug in Krita; if Krita worked fine until
> Friday,
> then there is something local to your system that must have changed.
> Applications just don't start to fail randomly. The reason your tablet
> seems to
> be working "fine" outside of krita is that those applications probably
> receive
> mouse events instead of tablet events from your tablet. We, as developers,
> cannot help you further; maybe ask on user support forums like
> krita-artists.org or check the trouble-shooting guide at
> https://docs.krita.org/en/user_manual/drawing_tablets.html.
>
> --
> You are receiving this mail because:
> You reported the bug.
Comment 3 Halla Rempt 2024-09-10 07:12:27 UTC 
A virus scanner might have corrupted it, for instance.