| Summary: | crash at start | ||
|---|---|---|---|
| Product: | [Applications] krita | Reporter: | pkmnggm.030043 <pkmnggm.030043> |
| Component: | General | Assignee: | Krita Bugs <krita-bugs-null> |
| Status: | RESOLVED FIXED | ||
| Severity: | crash | CC: | dimula73, halla |
| Priority: | NOR | ||
| Version First Reported In: | 5.2.3 | ||
| Target Milestone: | --- | ||
| Platform: | Compiled Sources | ||
| OS: | Microsoft Windows | ||
| Latest Commit: | https://invent.kde.org/graphics/krita/-/commit/967f6500e3f5a5cbb8e5912432779db1f00a3c1a | Version Fixed/Implemented In: | |
| Sentry Crash Report: | |||
| Attachments: |
crash at start
attachment-2205266-0.html attachment-2214740-0.html attachment-2217659-0.html krita-sysinfo.log kritacrash.log attachment-2219354-0.html |
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I cannot reproduce this, but I do see that a crash happens in the code that updates the splash screen. That should not be possible since the splash screen is built-in, but it looks like the image is not available. You set Platform to "Compiled sources" -- did you build Krita yourself? Or else, could something have corrupted the install, like anti-virus software? Created attachment 172293 [details] attachment-2205266-0.html I just updated my previous version to 5.2.3 from the official site. later on I tried to uninstall and reinstall it because of the crash, but no success, then I tried it again, that time I also deleted the other krita related files from AppData\Local... Sometimes I'm able to start the program after a few tries. Halla Rempt <bugzilla_noreply@kde.org> ezt írta (időpont: 2024. aug. 5., H, 9:58): > https://bugs.kde.org/show_bug.cgi?id=491279 > > Halla Rempt <halla@valdyas.org> changed: > > What |Removed |Added > > ---------------------------------------------------------------------------- > Status|REPORTED |NEEDSINFO > Severity|critical |crash > CC| |halla@valdyas.org > Resolution|--- |WAITINGFORINFO > > --- Comment #1 from Halla Rempt <halla@valdyas.org> --- > I cannot reproduce this, but I do see that a crash happens in the code that > updates the splash screen. That should not be possible since the splash > screen > is built-in, but it looks like the image is not available. You set > Platform to > "Compiled sources" -- did you build Krita yourself? Or else, could > something > have corrupted the install, like anti-virus software? > > -- > You are receiving this mail because: > You reported the bug. Created attachment 172295 [details] attachment-2214740-0.html In addition, I uninstalled the app and reinstalled the previous 5.2.2, and it works fine! between 89 and 160 there's a dividing with zero, can it be the problem? Attila Baros <pkmnggm.030043@gmail.com> ezt írta (időpont: 2024. aug. 5., H, 10:59): > I just updated my previous version to 5.2.3 from the official site. later > on I tried to uninstall and reinstall it because of the crash, but no > success, then I tried it again, that time I also deleted the other krita > related files from AppData\Local... Sometimes I'm able to start the program > after a few tries. > > Halla Rempt <bugzilla_noreply@kde.org> ezt írta (időpont: 2024. aug. 5., > H, 9:58): > >> https://bugs.kde.org/show_bug.cgi?id=491279 >> >> Halla Rempt <halla@valdyas.org> changed: >> >> What |Removed |Added >> >> ---------------------------------------------------------------------------- >> Status|REPORTED |NEEDSINFO >> Severity|critical |crash >> CC| |halla@valdyas.org >> Resolution|--- |WAITINGFORINFO >> >> --- Comment #1 from Halla Rempt <halla@valdyas.org> --- >> I cannot reproduce this, but I do see that a crash happens in the code >> that >> updates the splash screen. That should not be possible since the splash >> screen >> is built-in, but it looks like the image is not available. You set >> Platform to >> "Compiled sources" -- did you build Krita yourself? Or else, could >> something >> have corrupted the install, like anti-virus software? >> >> -- >> You are receiving this mail because: >> You reported the bug. > > Hi, pkmnggm! Could you also attach the info from %localappdata%\krita-sysinfo.log ? It might be that there is some weird scaling factor is set... Created attachment 172296 [details] attachment-2217659-0.html yes, I'll do it, I just need to update from this stable 5.2.2 to 5.2.3 again Dmitry Kazakov <bugzilla_noreply@kde.org> ezt írta (időpont: 2024. aug. 5., H, 11:55): > https://bugs.kde.org/show_bug.cgi?id=491279 > > Dmitry Kazakov <dimula73@gmail.com> changed: > > What |Removed |Added > > ---------------------------------------------------------------------------- > CC| |dimula73@gmail.com > > --- Comment #4 from Dmitry Kazakov <dimula73@gmail.com> --- > Hi, pkmnggm! > > Could you also attach the info from %localappdata%\krita-sysinfo.log ? It > might > be that there is some weird scaling factor is set... > > -- > You are receiving this mail because: > You reported the bug. Created attachment 172297 [details] krita-sysinfo.log I tried to reproduce it, you can see it from the crash log, that the first attempt crashed, second worked, others failed again till the last one. Attila Baros <pkmnggm.030043@gmail.com> ezt írta (időpont: 2024. aug. 5., H, 12:03): > yes, I'll do it, I just need to update from this stable 5.2.2 to 5.2.3 > again > > Dmitry Kazakov <bugzilla_noreply@kde.org> ezt írta (időpont: 2024. aug. > 5., H, 11:55): > >> https://bugs.kde.org/show_bug.cgi?id=491279 >> >> Dmitry Kazakov <dimula73@gmail.com> changed: >> >> What |Removed |Added >> >> ---------------------------------------------------------------------------- >> CC| |dimula73@gmail.com >> >> --- Comment #4 from Dmitry Kazakov <dimula73@gmail.com> --- >> Hi, pkmnggm! >> >> Could you also attach the info from %localappdata%\krita-sysinfo.log ? It >> might >> be that there is some weird scaling factor is set... >> >> -- >> You are receiving this mail because: >> You reported the bug. > > Created attachment 172298 [details]
kritacrash.log
Created attachment 172299 [details] attachment-2219354-0.html same issue with "krita-x64-5.2.4-setup" Attila Baros <pkmnggm.030043@gmail.com> ezt írta (időpont: 2024. aug. 5., H, 12:08): > I tried to reproduce it, you can see it from the crash log, that the first > attempt crashed, second worked, others failed again till the last one. > > Attila Baros <pkmnggm.030043@gmail.com> ezt írta (időpont: 2024. aug. 5., > H, 12:03): > >> yes, I'll do it, I just need to update from this stable 5.2.2 to 5.2.3 >> again >> >> Dmitry Kazakov <bugzilla_noreply@kde.org> ezt írta (időpont: 2024. aug. >> 5., H, 11:55): >> >>> https://bugs.kde.org/show_bug.cgi?id=491279 >>> >>> Dmitry Kazakov <dimula73@gmail.com> changed: >>> >>> What |Removed |Added >>> >>> ---------------------------------------------------------------------------- >>> CC| |dimula73@gmail.com >>> >>> --- Comment #4 from Dmitry Kazakov <dimula73@gmail.com> --- >>> Hi, pkmnggm! >>> >>> Could you also attach the info from %localappdata%\krita-sysinfo.log ? >>> It might >>> be that there is some weird scaling factor is set... >>> >>> -- >>> You are receiving this mail because: >>> You reported the bug. >> >> 🐛🧹 Thanks for your comment! Automatically switching the status to REPORTED so the team can perform further triage. In the future you may also do this yourself when providing needed information. Git commit 010db3e6b7ee6b980626591f3ae5d0ab339cd6cc by Halla Rempt. Committed on 31/10/2024 at 10:14. Pushed by rempt into branch 'master'. Check whether the splash is valid M +2 -0 libs/ui/kis_splash_screen.cpp https://invent.kde.org/graphics/krita/-/commit/010db3e6b7ee6b980626591f3ae5d0ab339cd6cc Git commit 967f6500e3f5a5cbb8e5912432779db1f00a3c1a by Halla Rempt. Committed on 24/10/2025 at 17:25. Pushed by rempt into branch 'krita/5.2'. Check whether the splash is valid (cherry picked from commit 010db3e6b7ee6b980626591f3ae5d0ab339cd6cc) M +2 -0 libs/ui/kis_splash_screen.cpp https://invent.kde.org/graphics/krita/-/commit/967f6500e3f5a5cbb8e5912432779db1f00a3c1a |
Created attachment 172284 [details] crash at start STEPS TO REPRODUCE 1. start the app OBSERVED RESULT it only starts after a few tries EXPECTED RESULT it starts for the firts try SOFTWARE/OS VERSIONS Version: 5.2.3 (git 68d178c) Windows: Windows 10 (x86_64) ADDITIONAL INFORMATION