Bug 488157

Summary: Error message appears when Elisa is opened, then the app crashes after a while
Product: [Applications] Elisa Reporter: Reuben Parfrey <reubenparfrey>
Component: generalAssignee: Matthieu Gallien <matthieu_gallien>
Status: RESOLVED DUPLICATE    
Severity: crash CC: ghisvail, nate
Priority: NOR    
Version: 24.05.0   
Target Milestone: ---   
Platform: openSUSE   
OS: Linux   
Latest Commit: Version Fixed In:
Attachments: Screen recording of the issue
The error message that appears
Elisa working when opened through Terminal

Description Reuben Parfrey 2024-06-07 10:39:49 UTC
SUMMARY
Elisa opens as normal, but an error appears which reads "Launching Elisa (Failed) - Did not receive a reply. Possible causes include: the remote application did not send a reply, the message bus security policy blocked the reply, the reply timeout expired, or the network connection was broken. " This error appears after approximately 30 seconds of the app being open.

After this the program appears to work as normal, however it seems to randomly crash a few minutes after this error appears. This crash happens regardless of whether there is music playing or not.
Interestingly, when launching Elisa through the terminal, some output appears but the error message does not. Also, the crash after a few minutes no longer happens.

I have attached a screen recording of the error message appearing 30 seconds after Elisa is launched, along with screenshots of the error message, and Elisa launched through the Terminal working as normal.


STEPS TO REPRODUCE
1. Open Elisa via Kickoff, Task Manager, KRunner, etc...
2. Wait around 30 seconds, an error appears which states: "Launching Elisa (Failed) - Did not receive a reply..."
3. Leave Elisa open. Observe that the program eventually crashes a few minutes after this error message appears.

OBSERVED RESULT
An error message appears soon after the program is launched, but Elisa appears to still work as normal. After a few minutes, Elisa crashes seemingly out of nowhere. This crash happens whether there is music playing or not.
If Elisa is launched through the Terminal, this does not happen.

EXPECTED RESULT
Elisa opens normally through KRunner, Kickoff, etc... , and the error message does not appear. The program does not crash after a few minutes.

SOFTWARE/OS VERSIONS
Operating System: openSUSE Tumbleweed 20240605
KDE Plasma Version: 6.0.5
KDE Frameworks Version: 6.2.0
Qt Version: 6.7.1
Kernel Version: 6.9.3-1-default (64-bit)
Graphics Platform: Wayland


ADDITIONAL INFORMATION
Processors: 8 × Intel® Core™ i5-8350U CPU @ 1.70GHz
Memory: 15.4 GiB of RAM
Graphics Processor: Mesa Intel® UHD Graphics 620
System Version: ThinkPad T480
Comment 1 Reuben Parfrey 2024-06-07 10:40:38 UTC
Created attachment 170222 [details]
Screen recording of the issue
Comment 2 Reuben Parfrey 2024-06-07 10:41:09 UTC
Created attachment 170223 [details]
The error message that appears
Comment 3 Reuben Parfrey 2024-06-07 10:41:37 UTC
Created attachment 170224 [details]
Elisa working when opened through Terminal
Comment 4 Ghislain Vaillant 2024-06-07 12:16:41 UTC
Same here on KDE Neon. Same symptoms, same outcome.
Comment 5 Ghislain Vaillant 2024-06-07 12:18:16 UTC
Looks like the issue appeared since the recent update to version 24.05.
Comment 6 Nate Graham 2024-06-07 14:17:25 UTC

*** This bug has been marked as a duplicate of bug 487905 ***