Bug 485860

Summary:	Unknown error - animation render
Product:	[Applications] krita	Reporter:	kimpage2005
Component:	Animation	Assignee:	Krita Bugs <krita-bugs-null>
Status:	RESOLVED WORKSFORME
Severity:	major	CC:	info
Priority:	NOR
Version First Reported In:	5.2.2
Target Milestone:	---
Platform:	Compiled Sources
OS:	All
Latest Commit:		Version Fixed/Implemented In:
Sentry Crash Report:
Attachments:	Screenshot of the error message showing up after every attempt to render my 2D animation

Description kimpage2005 2024-04-20 18:36:19 UTC

Created attachment 168721 [details]
Screenshot of the error message showing up after every attempt to render my 2D animation

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SUMMARY
I have been using Krita for years and exporting animations no problem but a week ago a message showing "Uknown Error". I had not updated the software in a few months so I downloaded the newest version in hopes it would fix the problem; it did not. I tried to start a new file, thinking maybe the file I was currently working on was the issue; it was not as the new file did the same thing. I am unsure how to proceed as I don't see what the error could be. 

STEPS TO REPRODUCE
1. file > Render Animation
2.  Export as video > Render as> MP4
3. OK

OBSERVED RESULT
It fails every single time, showing the error message.

EXPECTED RESULT
I should have an MP4 video.

SOFTWARE/OS VERSIONS
Windows: 11
macOS: 
Linux/KDE Plasma: 
(available in About System)
KDE Plasma Version: 
KDE Frameworks Version: 
Qt Version: 

ADDITIONAL INFORMATION

Comment 1 Ralek Kolemios 2024-07-27 18:59:05 UTC

Hello, has this been resolved on your end? I'll need a bit more information to help.

Some basic troubleshooting steps for animation or recording exporting would be:
1. Make sure you are up to date with the latest Krita release, if possible, try the bugfix builds.
2. Ensure you have ffmpeg installed and that it is the correct version. Try newer or older builds if you are unsure.
3. Change some of your video export settings to ensure you're not reaching an encoder limitation such as canvas size or FPS.

Could you share your export settings that you have set right before the error, including your ffmpeg path?

Comment 2 Bug Janitor Service 2024-08-11 03:46:30 UTC

🐛🧹 ⚠️ This bug has been in NEEDSINFO status with no change for at least 15 days. Please provide the requested information, then set the bug status to REPORTED. If there is no change for at least 30 days, it will be automatically closed as RESOLVED WORKSFORME.

For more information about our bug triaging procedures, please read https://community.kde.org/Guidelines_and_HOWTOs/Bug_triaging.

Thank you for helping us make KDE software even better for everyone!

Comment 3 Bug Janitor Service 2024-08-26 03:47:33 UTC

🐛🧹 This bug has been in NEEDSINFO status with no change for at least 30 days. Closing as RESOLVED WORKSFORME.