Bug 480922

Summary:	Neon Installation with Encryption fails to decrypt and boot
Product:	[KDE Neon] neon	Reporter:	Paschalis <ppelitaris>
Component:	Live/Install images	Assignee:	Neon Bugs <neon-bugs-null>
Status:	RESOLVED FIXED
Severity:	crash	CC:	carlosd.kde, jr, metalllinux, neon-bugs-null, sitter
Priority:	NOR
Version First Reported In:	unspecified
Target Milestone:	---
Platform:	Neon
OS:	Linux
Latest Commit:		Version Fixed/Implemented In:
Sentry Crash Report:

Description Paschalis 2024-02-05 21:00:48 UTC

SUMMARY
***
NOTE: If you are reporting a crash, please try to attach a backtrace with debug symbols.
See https://community.kde.org/Guidelines_and_HOWTOs/Debugging/How_to_create_useful_crash_reports
***


STEPS TO REPRODUCE
1. Install Neon from a liveUSB 
2. Choose to encrypt the disk
3. Once the installation is completed reboot as prompted
4. enter the right key when asked (in tinitiny letters)
5. Pass the grub menu by selecting Neon or by waiting
6. Wait and get a cryptsetup ERROR: maximum number of tries exceeded
7. Next is the BusyBox initramfs prompt.

ADDITIONAL INFORMATION
Last known image without this problem is 20230914-1959.iso
What is strange is that the boot partition seems to get decrypted because the grub menu is initiated but then the root directory can't be decrypted/

Comment 1 metalllinux 2024-03-12 14:02:07 UTC

SUMMARY 
***
Replicated this exact same behaviour on my Dell XPS 13 9365 laptop.
***

STEPS TO REPRODUCE
1. Use the neon-user-20240307-0714.iso image.
2. Under "Partitions", choose "Erase disk"
3. Check "Encrypt system" and input your password.
4. Proceed to add user information and then complete the installation.
5. Reboot when prompted and observe the "maximum number of tries exceeded" message.
6. You will be placed into the BusyBox initramfs prompt.

ADDITIONAL INFORMATION
- N/A

Comment 2 Carlos De Maine 2024-04-05 10:49:51 UTC

could you please try again, this was fixed three weeks ago.  would be very happy to have confirmation

Comment 3 Paschalis 2024-04-05 14:05:05 UTC

I confirm. Issue resolved

Comment 4 metalllinux 2024-04-09 00:39:18 UTC

Thank you kindly to yourself and your team Carlos and I can also confirm after following the same steps previously with the latest neon-user-20240404-0714 ISO, I can successfully log in after entering my passphrase.