Bug 471555

Summary:	Preview not playing, hangs
Product:	[Applications] kdenlive	Reporter:	Jim Henderson <jimh>
Component:	Rendering & Export	Assignee:	Jean-Baptiste Mardelle <jb>
Status:	RESOLVED NOT A BUG
Severity:	crash	CC:	fritzibaby
Priority:	NOR	Keywords:	usability
Version:	23.04.2
Target Milestone:	---
Platform:	macOS (DMG)
OS:	macOS
Latest Commit:		Version Fixed In:
Sentry Crash Report:
Attachments:	Report that goes to Apple after a Force-quit

Description Jim Henderson 2023-06-29 02:39:16 UTC

SUMMARY
***
NOTE: If you are reporting a crash, please try to attach a backtrace with debug symbols.
See https://community.kde.org/Guidelines_and_HOWTOs/Debugging/How_to_create_useful_crash_reports
***


STEPS TO REPRODUCE
1. Editing videos of a speaker, with slides, nearly an hour, many cuts, using transform and alpha mask effects.
2. When I go away to do other things and come back, quite often the preview won't play. (The play icon changes to the pause icon, but the video preview doesn't play.)
3. Open the Kdenlive menu and select Quit Kdenlive.

OBSERVED RESULT
Program doesn't quit, and after a short time the cursor changes to Waiting circle going round and round.
I can open Application Manager, select kdenlive (which is shown as Not Responding) and Force Quit. I'll attach a file of the report that goes to Apple

EXPECTED RESULT
The video should play in the Preview window pane, and when I try to quit the application it should quit.

SOFTWARE/OS VERSIONS
macOS: Ventura 13.4.1

ADDITIONAL INFORMATION

Comment 1 Jim Henderson 2023-06-29 02:52:47 UTC

Created attachment 159966 [details]
Report that goes to Apple after a Force-quit

Comment 2 emohr 2024-01-01 14:21:51 UTC

Difficult to say what leads to the crash. Maybe the graphic card. Please update the driver for your AMDRadeonX6000 graphic card and try with latest Kdenlive version 23.08.4 from https://kdenlive.org/en/download/

Comment 3 Bug Janitor Service 2024-01-16 03:45:31 UTC

Dear Bug Submitter,

This bug has been in NEEDSINFO status with no change for at least
15 days. Please provide the requested information as soon as
possible and set the bug status as REPORTED. Due to regular bug
tracker maintenance, if the bug is still in NEEDSINFO status with
no change in 30 days the bug will be closed as RESOLVED > WORKSFORME
due to lack of needed information.

For more information about our bug triaging procedures please read the
wiki located here:
https://community.kde.org/Guidelines_and_HOWTOs/Bug_triaging

If you have already provided the requested information, please
mark the bug as REPORTED so that the KDE team knows that the bug is
ready to be confirmed.

Thank you for helping us make KDE software even better for everyone!

Comment 4 Jim Henderson 2024-01-16 11:00:43 UTC

I don't know if I can update the driver for the video card, as this is a Macbook Pro.
Sorry I left this sitting for so long -- I don't think it has been a problem lately.
Since then I have ugraded the operating system to Sonoma 14.2.1.
If it happens again, I'll report again. I'll close the issue now.