Bug 468758

Summary:	KDE Neon randomly freezes, can't access Virtual Terminal, have to restart system
Product:	[KDE Neon] neon	Reporter:	kejioci
Component:	general	Assignee:	Neon Bugs <neon-bugs-null>
Status:	RESOLVED WAITINGFORINFO
Severity:	grave	CC:	jr, neon-bugs-null, sitter
Priority:	NOR
Version First Reported In:	unspecified
Target Milestone:	---
Platform:	Neon
OS:	Linux
Latest Commit:		Version Fixed/Implemented In:
Sentry Crash Report:

Description kejioci 2023-04-21 11:13:53 UTC

SUMMARY
I am experiencing an issue that makes my screen go black for one second, then it goes back normal, i see everything i was doing on the screen, I can move my mouse cursor, I steill hear audio playing in background, but I can't literally interact with the screen in any other way than moving the mouse cursor; I can't open a new terminal, and I can't even get to my Virtual Terminal using the keyboard shortcut. The only way I can exit this situation is to force restart my laptop pressing the button. This usually happens randomly. I can use the computer fluently for hours and all of a sudden this happens, but I saw that usually the problem happens when I navigate tabs on mozilla or I am running some snaps (tried to reinstall the snaps but the problem is still showing)

STEPS TO REPRODUCE
Random

OBSERVED RESULT
-
EXPECTED RESULT
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SOFTWARE/OS VERSIONS
KDE Plasma Version: 5.27.4
Kernel Version: 5.19.0-40 generic
Graphics Platform: X11 
Qt: 5.15.9 
KDE Frameworks: 5.105.0
kf5-config: 1.0

ADDITIONAL INFORMATION
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Comment 1 Carlos De Maine 2025-09-20 09:35:32 UTC

Thank you for your bug report! 
However this bug report was created/provided previous to 01/01/2023 and also has not received any updates since  before 01/01/2025. 
Unfortunately KDE neon no longer provides updates for anything older than noble 24.04 based edition's.
Please upgrade to KDE neon noble and if you can reproduce the issue after upgrading to an active version, feel free to re-open this bug report.
Thanks for understanding!