Bug 462683

Summary:	Krita stops responding while drawing
Product:	[Applications] krita	Reporter:	Sydney <skipcburg>
Component:	Tablets (tablet issues are only very rarely bugs in Krita!)	Assignee:	Krita Bugs <krita-bugs-null>
Status:	RESOLVED WORKSFORME
Severity:	normal	CC:	halla, nate
Priority:	NOR
Version First Reported In:	5.1.3
Target Milestone:	---
Platform:	Microsoft Windows
OS:	Microsoft Windows
Latest Commit:		Version Fixed In:
Sentry Crash Report:

Description Sydney 2022-12-05 20:31:41 UTC

SUMMARY
***
NOTE: If you are reporting a crash, please try to attach a backtrace with debug symbols.
See https://community.kde.org/Guidelines_and_HOWTOs/Debugging/How_to_create_useful_crash_reports
***


STEPS TO REPRODUCE
1. draw for a few up to 20 minutes
2. 
3. 

OBSERVED RESULT
Krita stops accepting input, cannot draw with stylus, finger, or mouse.  All 3 inputs are accepted elsewhere on computer, only having issue inside of work space (file/edit/view bar not affected)

EXPECTED RESULT
use tools and work space

SOFTWARE/OS VERSIONS
Windows: 
macOS: 
Linux/KDE Plasma: 
(available in About System)
KDE Plasma Version: 
KDE Frameworks Version: 
Qt Version: 

ADDITIONAL INFORMATION

Krita

 Version: 5.1.3
 Installation type: installer / portable package
 Hidpi: true

Qt

  Version (compiled): 5.12.12
  Version (loaded): 5.12.12

OS Information

  Build ABI: x86_64-little_endian-llp64
  Build CPU: x86_64
  CPU: x86_64
  Kernel Type: winnt
  Kernel Version: 10.0.22621
  Pretty Productname: Windows 10 (10.0)
  Product Type: windows
  Product Version: 10

Locale

  Languages: en_US
  C locale: C
  QLocale current: en
  QLocale system: en
  QTextCodec for locale: UTF-8
  Process ACP: 65001 (UTF-8)
  System locale default ACP: 1252  (ANSI - Latin I)

OpenGL Info
 
  Vendor:  "Google Inc. (Intel)" 
  Renderer:  "ANGLE (Intel, Intel(R) Iris(R) Xe Graphics Direct3D11 vs_5_0 ps_5_0, D3D11-31.0.101.3301)" 
  Version:  "OpenGL ES 3.0.0 (ANGLE 2.1.0 git hash: f2280c0c5f93+krita_qt5.12.12)" 
  Shading language:  "OpenGL ES GLSL ES 3.00 (ANGLE 2.1.0 git hash: f2280c0c5f93+krita_qt5.12.12)" 
  Requested format:  QSurfaceFormat(version 3.0, options QFlags<QSurfaceFormat::FormatOption>(DeprecatedFunctions), depthBufferSize 24, redBufferSize 8, greenBufferSize 8, blueBufferSize 8, alphaBufferSize 8, stencilBufferSize 8, samples -1, swapBehavior QSurfaceFormat::DoubleBuffer, swapInterval 0, colorSpace QSurfaceFormat::DefaultColorSpace, profile  QSurfaceFormat::CompatibilityProfile) 
  Current format:  QSurfaceFormat(version 3.0, options QFlags<QSurfaceFormat::FormatOption>(), depthBufferSize 24, redBufferSize 8, greenBufferSize 8, blueBufferSize 8, alphaBufferSize 8, stencilBufferSize 8, samples 0, swapBehavior QSurfaceFormat::DefaultSwapBehavior, swapInterval 0, colorSpace QSurfaceFormat::DefaultColorSpace, profile  QSurfaceFormat::NoProfile) 
     Version: 3.0
     Supports deprecated functions false 
     is OpenGL ES: true 
  supportsBufferMapping: true 
  supportsBufferInvalidation: false 
  forceDisableTextureBuffers: true 
  Extensions: 
     "GL_NV_EGL_stream_consumer_external" 
     "GL_EXT_draw_buffers_indexed" 
     "GL_OES_texture_stencil8" 
     "GL_ANGLE_get_serialized_context_string" 
     "GL_ANGLE_translated_shader_source" 
     "GL_OES_compressed_ETC2_RGBA8_texture" 
     "GL_EXT_map_buffer_range" 
     "GL_EXT_robustness" 
     "GL_CHROMIUM_sync_query" 
     "GL_EXT_EGL_image_external_wrap_modes" 
     "GL_EXT_color_buffer_float" 
     "GL_OES_mapbuffer" 
     "GL_OES_texture_float" 
     "GL_EXT_debug_label" 
     "GL_ANGLE_lossy_etc_decode" 
     "GL_EXT_texture_type_2_10_10_10_REV" 
     "GL_OES_compressed_ETC2_RGB8_texture" 
     "GL_EXT_instanced_arrays" 
     "GL_NV_pixel_buffer_object" 
     "GL_EXT_texture_filter_anisotropic" 
     "GL_EXT_texture_compression_bptc" 
     "GL_EXT_sRGB" 
     "GL_OES_fbo_render_mipmap" 
     "GL_CHROMIUM_copy_texture" 
     "GL_OES_compressed_ETC2_punchthroughA_RGBA8_texture" 
     "GL_ANGLE_framebuffer_multisample" 
     "GL_EXT_shader_texture_lod" 
     "GL_ANGLE_robust_client_memory" 
     "GL_EXT_read_format_bgra" 
     "GL_EXT_multisampled_render_to_texture" 
     "GL_ANGLE_multiview_multisample" 
     "GL_OES_element_index_uint" 
     "GL_WEBGL_video_texture" 
     "GL_OES_EGL_image_external_essl3" 
     "GL_ANGLE_instanced_arrays" 
     "GL_EXT_texture_compression_s3tc_srgb" 
     "GL_ANGLE_client_arrays" 
     "GL_KHR_debug" 
     "GL_OES_standard_derivatives" 
     "GL_OES_compressed_EAC_RG11_unsigned_texture" 
     "GL_EXT_draw_buffers" 
     "GL_CHROMIUM_bind_generates_resource" 
     "GL_EXT_texture_rg" 
     "GL_AMD_performance_monitor" 
     "GL_EXT_texture_storage" 
     "GL_ANGLE_program_cache_control" 
     "GL_EXT_occlusion_query_boolean" 
     "GL_OES_texture_npot" 
     "GL_ANGLE_framebuffer_blit" 
     "GL_EXT_discard_framebuffer" 
     "GL_OES_texture_border_clamp" 
     "GL_EXT_disjoint_timer_query" 
     "GL_OES_EGL_image" 
     "GL_ANGLE_depth_texture" 
     "GL_EXT_blend_minmax" 
     "GL_EXT_draw_elements_base_vertex" 
     "GL_ANGLE_texture_compression_dxt3" 
     "GL_CHROMIUM_copy_compressed_texture" 
     "GL_OES_compressed_EAC_R11_unsigned_texture" 
     "" 
     "GL_OES_texture_half_float_linear" 
     "GL_CHROMIUM_lose_context" 
     "GL_ANGLE_base_vertex_base_instance" 
     "GL_EXT_texture_norm16" 
     "GL_EXT_texture_format_BGRA8888" 
     "GL_OES_get_program_binary" 
     "GL_ANGLE_texture_compression_dxt5" 
     "GL_EXT_clip_control" 
     "GL_OES_compressed_ETC2_punchthroughA_sRGB8_alpha_texture" 
     "GL_ANGLE_get_tex_level_parameter" 
     "GL_NV_fence" 
     "GL_OES_compressed_ETC2_sRGB8_texture" 
     "GL_ANGLE_base_vertex_base_instance_shader_builtin" 
     "GL_OES_texture_float_linear" 
     "GL_OES_vertex_array_object" 
     "GL_NV_pack_subimage" 
     "GL_CHROMIUM_bind_uniform_location" 
     "GL_OES_surfaceless_context" 
     "GL_OES_packed_depth_stencil" 
     "GL_OVR_multiview" 
     "GL_ANGLE_multi_draw" 
     "GL_EXT_color_buffer_half_float" 
     "GL_EXT_unpack_subimage" 
     "GL_ANGLE_memory_size" 
     "GL_EXT_blend_func_extended" 
     "GL_OES_draw_buffers_indexed" 
     "GL_OES_depth24" 
     "GL_ANGLE_pack_reverse_row_order" 
     "GL_OVR_multiview2" 
     "GL_EXT_multi_draw_indirect" 
     "GL_KHR_parallel_shader_compile" 
     "GL_OES_depth32" 
     "GL_OES_draw_elements_base_vertex" 
     "GL_OES_rgb8_rgba8" 
     "GL_EXT_debug_marker" 
     "GL_OES_compressed_EAC_R11_signed_texture" 
     "GL_ANGLE_provoking_vertex" 
     "GL_EXT_texture_compression_dxt1" 
     "GL_ANGLE_texture_multisample" 
     "GL_OES_compressed_ETC2_sRGB8_alpha8_texture" 
     "GL_EXT_texture_compression_rgtc" 
     "GL_NV_framebuffer_blit" 
     "GL_OES_texture_half_float" 
     "GL_OES_compressed_EAC_RG11_signed_texture" 
     "GL_EXT_float_blend" 
     "GL_ANGLE_texture_usage" 
     "GL_EXT_frag_depth" 
     "GL_ANGLE_request_extension" 
     "GL_ANGLE_copy_texture_3d" 
     "GL_OES_EGL_image_external" 

QPA OpenGL Detection Info 
  supportsDesktopGL: true 
  supportsAngleD3D11: true 
  isQtPreferAngle: true 

useBufferInvalidation (config option): false


Hardware Information

  GPU Acceleration: auto
  Memory: 16068 Mb
  Number of Cores: 16
  Swap Location: C:/Users/skipc/AppData/Local/Temp
  Built for: sse2
  Base instruction set: sse2
  Supported instruction sets: fma3+avx2 avx2 fma3+avx avx fma4 fma3+sse4.2 sse4.2 sse4.1 ssse3 sse3 sse2 

Current Settings

  Current Swap Location: C:/Users/skipc/AppData/Local/Temp
  Current Swap Location writable: true
  Undo Enabled: true
  Undo Stack Limit: 200
  Use OpenGL: true
  Use OpenGL Texture Buffer: true
  Disable Vector Optimizations: false
  Disable AVX Optimizations: false
  Canvas State: OPENGL_SUCCESS
  Autosave Interval: 420
  Use Backup Files: true
  Number of Backups Kept: 1
  Backup File Suffix: ~
  Backup Location: Same Folder as the File
  Backup Location writable: false
  Use Win8 Pointer Input: false
  Use RightMiddleTabletButton Workaround: false
  Levels of Detail Enabled: false
  Use Zip64: false


Loaded Python Plugins
	colorspace
	comics_project_management_tools
	documenttools
	exportlayers
	filtermanager
	lastdocumentsdocker
	plugin_importer
	quick_settings_docker
	scripter
	tenbrushes
	tenscripts


Display Information
Number of screens: 1
	Screen: 0
		Name: \\.\DISPLAY1
		Depth: 32
		Scale: 1
		Physical DPI141.562
		Logical DPI120
		Physical Size: 345, 215
		Position: 0, 0
		Resolution in pixels: 1920x1200
		Manufacturer: 
		Model: 
		Refresh Rate: 60


---------------------
================================================================================
SESSION: 04 Dec 2022 21:22:34 -0700. Executing C:\Program Files\Krita (x64)\bin\krita.exe

Krita Version: 5.1.3, Qt version compiled: 5.12.12, loaded: 5.12.12. Process ID: 3920
-- -- -- -- -- -- -- --
04 Dec 2022 21:22:34 -0700: Style: fusion. Available styles: windowsvista, Windows, Fusion
04 Dec 2022 21:23:06 -0700: Creating database from scratch (database didn't exist, new schema version: 0.0.17).
04 Dec 2022 21:23:15 -0700: Non-store package - creating updater
04 Dec 2022 21:23:38 -0700: Created image "Unnamed", 2480 * 3508 pixels, 300 dpi. Color model: 8-bit integer/channel RGB/Alpha (sRGB-elle-V2-srgbtrc.icc). Layers: 2
04 Dec 2022 21:23:49 -0700: CLOSING SESSION
================================================================================
SESSION: 04 Dec 2022 21:24:01 -0700. Executing C:\Program Files\Krita (x64)\bin\krita.exe

Krita Version: 5.1.3, Qt version compiled: 5.12.12, loaded: 5.12.12. Process ID: 16792
-- -- -- -- -- -- -- --
04 Dec 2022 21:24:01 -0700: Style: fusion. Available styles: windowsvista, Windows, Fusion
04 Dec 2022 21:24:02 -0700: Database is up to date. Version: 0.0.17, created by Krita 5.1.3, at Sun Dec 4 21:23:06 2022
04 Dec 2022 21:24:02 -0700: Non-store package - creating updater
04 Dec 2022 21:24:19 -0700: Created image "Unnamed", 2480 * 3508 pixels, 300 dpi. Color model: 8-bit integer/channel RGB/Alpha (sRGB-elle-V2-srgbtrc.icc). Layers: 2
04 Dec 2022 21:27:27 -0700: CLOSING SESSION
================================================================================
SESSION: 05 Dec 2022 12:51:35 -0700. Executing C:\Program Files\Krita (x64)\bin\krita.exe

Krita Version: 5.1.3, Qt version compiled: 5.12.12, loaded: 5.12.12. Process ID: 21272
-- -- -- -- -- -- -- --
05 Dec 2022 12:51:35 -0700: Style: fusion. Available styles: windowsvista, Windows, Fusion
05 Dec 2022 12:51:44 -0700: Database is up to date. Version: 0.0.17, created by Krita 5.1.3, at Sun Dec 4 21:23:06 2022
05 Dec 2022 12:51:44 -0700: Non-store package - creating updater
05 Dec 2022 12:52:02 -0700: Created image "Unnamed", 2480 * 3508 pixels, 300 dpi. Color model: 8-bit integer/channel RGB/Alpha (sRGB-elle-V2-srgbtrc.icc). Layers: 2
05 Dec 2022 12:52:35 -0700: SAFE ASSERT (krita): "!m_d->readyShortcut" in file C:/Packaging/workspace/Krita_Release_Windows64_Build/krita/libs/ui/input/kis_shortcut_matcher.cpp, line 803
05 Dec 2022 12:53:28 -0700: SAFE ASSERT (krita): "!m_d->readyShortcut" in file C:/Packaging/workspace/Krita_Release_Windows64_Build/krita/libs/ui/input/kis_shortcut_matcher.cpp, line 803
05 Dec 2022 12:59:02 -0700: Autosaving: C:/Users/skipc/AppData/Local/Temp/krita-21272-document_0-autosave.kra
05 Dec 2022 12:59:05 -0700: SAFE ASSERT (krita): "!m_d->readyShortcut" in file C:/Packaging/workspace/Krita_Release_Windows64_Build/krita/libs/ui/input/kis_shortcut_matcher.cpp, line 803
05 Dec 2022 12:59:12 -0700: Autosaving: C:/Users/skipc/AppData/Local/Temp/krita-21272-document_0-autosave.kra
05 Dec 2022 12:59:22 -0700: Autosaving: C:/Users/skipc/AppData/Local/Temp/krita-21272-document_0-autosave.kra
05 Dec 2022 12:59:32 -0700: Autosaving: C:/Users/skipc/AppData/Local/Temp/krita-21272-document_0-autosave.kra
05 Dec 2022 12:59:32 -0700: Converting from application/x-krita to application/x-krita. Location: C:/Users/skipc/AppData/Local/Temp/krita-21272-document_0-autosave.kra. Real location: C:/Users/skipc/AppData/Local/Temp/krita-21272-document_0-autosave.kra. Batchmode: 0. Configuration: none
05 Dec 2022 12:59:33 -0700: Completed saving C:/Users/skipc/AppData/Local/Temp/krita-21272-document_0-autosave.kra (mime: application/x-krita). Result: OK. Warning: . Size: 1202362
05 Dec 2022 12:59:47 -0700: SAFE ASSERT (krita): "!m_d->readyShortcut" in file C:/Packaging/workspace/Krita_Release_Windows64_Build/krita/libs/ui/input/kis_shortcut_matcher.cpp, line 803
05 Dec 2022 12:59:47 -0700: SAFE ASSERT (krita): "!m_d->readyShortcut" in file C:/Packaging/workspace/Krita_Release_Windows64_Build/krita/libs/ui/input/kis_shortcut_matcher.cpp, line 803
05 Dec 2022 13:00:23 -0700: SAFE ASSERT (krita): "!m_d->readyShortcut" in file C:/Packaging/workspace/Krita_Release_Windows64_Build/krita/libs/ui/input/kis_shortcut_matcher.cpp, line 803
05 Dec 2022 13:00:26 -0700: SAFE ASSERT (krita): "!m_d->readyShortcut" in file C:/Packaging/workspace/Krita_Release_Windows64_Build/krita/libs/ui/input/kis_shortcut_matcher.cpp, line 803
05 Dec 2022 13:00:54 -0700: SAFE ASSERT (krita): "!m_d->readyShortcut" in file C:/Packaging/workspace/Krita_Release_Windows64_Build/krita/libs/ui/input/kis_shortcut_matcher.cpp, line 803
05 Dec 2022 13:01:13 -0700: SAFE ASSERT (krita): "!m_d->readyShortcut" in file C:/Packaging/workspace/Krita_Release_Windows64_Build/krita/libs/ui/input/kis_shortcut_matcher.cpp, line 803
05 Dec 2022 13:01:17 -0700: SAFE ASSERT (krita): "!m_d->readyShortcut" in file C:/Packaging/workspace/Krita_Release_Windows64_Build/krita/libs/ui/input/kis_shortcut_matcher.cpp, line 803
05 Dec 2022 13:02:50 -0700: SAFE ASSERT (krita): "!m_d->readyShortcut" in file C:/Packaging/workspace/Krita_Release_Windows64_Build/krita/libs/ui/input/kis_shortcut_matcher.cpp, line 803
05 Dec 2022 13:03:06 -0700: SAFE ASSERT (krita): "!m_d->readyShortcut" in file C:/Packaging/workspace/Krita_Release_Windows64_Build/krita/libs/ui/input/kis_shortcut_matcher.cpp, line 803
05 Dec 2022 13:06:37 -0700: Autosaving: C:/Users/skipc/AppData/Local/Temp/krita-21272-document_0-autosave.kra
05 Dec 2022 13:06:37 -0700: Converting from application/x-krita to application/x-krita. Location: C:/Users/skipc/AppData/Local/Temp/krita-21272-document_0-autosave.kra. Real location: C:/Users/skipc/AppData/Local/Temp/krita-21272-document_0-autosave.kra. Batchmode: 0. Configuration: none
05 Dec 2022 13:06:38 -0700: Completed saving C:/Users/skipc/AppData/Local/Temp/krita-21272-document_0-autosave.kra (mime: application/x-krita). Result: OK. Warning: . Size: 1261542
05 Dec 2022 13:07:11 -0700: SAFE ASSERT (krita): "!m_d->readyShortcut" in file C:/Packaging/workspace/Krita_Release_Windows64_Build/krita/libs/ui/input/kis_shortcut_matcher.cpp, line 803
05 Dec 2022 13:07:19 -0700: SAFE ASSERT (krita): "!m_d->readyShortcut" in file C:/Packaging/workspace/Krita_Release_Windows64_Build/krita/libs/ui/input/kis_shortcut_matcher.cpp, line 803
05 Dec 2022 13:10:18 -0700: SAFE ASSERT (krita): "!m_d->readyShortcut" in file C:/Packaging/workspace/Krita_Release_Windows64_Build/krita/libs/ui/input/kis_shortcut_matcher.cpp, line 803
05 Dec 2022 13:11:17 -0700: SAFE ASSERT (krita): "!m_d->readyShortcut" in file C:/Packaging/workspace/Krita_Release_Windows64_Build/krita/libs/ui/input/kis_shortcut_matcher.cpp, line 803
05 Dec 2022 13:13:40 -0700: Autosaving: C:/Users/skipc/AppData/Local/Temp/krita-21272-document_0-autosave.kra
05 Dec 2022 13:13:40 -0700: Converting from application/x-krita to application/x-krita. Location: C:/Users/skipc/AppData/Local/Temp/krita-21272-document_0-autosave.kra. Real location: C:/Users/skipc/AppData/Local/Temp/krita-21272-document_0-autosave.kra. Batchmode: 0. Configuration: none
05 Dec 2022 13:13:40 -0700: Completed saving C:/Users/skipc/AppData/Local/Temp/krita-21272-document_0-autosave.kra (mime: application/x-krita). Result: OK. Warning: . Size: 1315616
05 Dec 2022 13:15:00 -0700: SAFE ASSERT (krita): "!m_d->readyShortcut" in file C:/Packaging/workspace/Krita_Release_Windows64_Build/krita/libs/ui/input/kis_shortcut_matcher.cpp, line 803
05 Dec 2022 13:20:08 -0700: SAFE ASSERT (krita): "!m_d->readyShortcut" in file C:/Packaging/workspace/Krita_Release_Windows64_Build/krita/libs/ui/input/kis_shortcut_matcher.cpp, line 803
05 Dec 2022 13:20:45 -0700: Autosaving: C:/Users/skipc/AppData/Local/Temp/krita-21272-document_0-autosave.kra
05 Dec 2022 13:20:45 -0700: Converting from application/x-krita to application/x-krita. Location: C:/Users/skipc/AppData/Local/Temp/krita-21272-document_0-autosave.kra. Real location: C:/Users/skipc/AppData/Local/Temp/krita-21272-document_0-autosave.kra. Batchmode: 0. Configuration: none
05 Dec 2022 13:20:45 -0700: Completed saving C:/Users/skipc/AppData/Local/Temp/krita-21272-document_0-autosave.kra (mime: application/x-krita). Result: OK. Warning: . Size: 1332622

---------------------

Comment 1 Halla Rempt 2022-12-07 08:18:50 UTC

* Please check whether switching to the windows 8 pointer api in Krita's settings makes a difference.
* What tablet are you using exactly?
* Are the drivers for that tablet up to date?

Comment 2 Bug Janitor Service 2022-12-22 05:19:57 UTC

Dear Bug Submitter,

This bug has been in NEEDSINFO status with no change for at least
15 days. Please provide the requested information as soon as
possible and set the bug status as REPORTED. Due to regular bug
tracker maintenance, if the bug is still in NEEDSINFO status with
no change in 30 days the bug will be closed as RESOLVED > WORKSFORME
due to lack of needed information.

For more information about our bug triaging procedures please read the
wiki located here:
https://community.kde.org/Guidelines_and_HOWTOs/Bug_triaging

If you have already provided the requested information, please
mark the bug as REPORTED so that the KDE team knows that the bug is
ready to be confirmed.

Thank you for helping us make KDE software even better for everyone!

Comment 3 Bug Janitor Service 2023-01-06 05:23:43 UTC

This bug has been in NEEDSINFO status with no change for at least
30 days. The bug is now closed as RESOLVED > WORKSFORME
due to lack of needed information.

For more information about our bug triaging procedures please read the
wiki located here:
https://community.kde.org/Guidelines_and_HOWTOs/Bug_triaging

Thank you for helping us make KDE software even better for everyone!