Bug 458485

Summary:	krita 5.1 is unable to open on my windows pc but will open on my windows 11 laptops
Product:	[Applications] krita	Reporter:	Jeanne <oiseau.enrager>
Component:	* Unknown	Assignee:	Krita Bugs <krita-bugs-null>
Status:	RESOLVED WORKSFORME
Severity:	task	CC:	ghevan
Priority:	NOR
Version First Reported In:	5.1.0
Target Milestone:	---
Platform:	Microsoft Windows
OS:	Microsoft Windows
Latest Commit:		Version Fixed/Implemented In:
Sentry Crash Report:

Description Jeanne 2022-08-29 19:13:06 UTC

SUMMARY
I did the update as I would normally do on my windows 10 gaming tower and after I opened krita. The loading screen only said adding resources and then click on to be told that the program doesn't work and needs to be closed. I'm now back at the 5.0.6 version of krita and I feel like I'm doomed to be unable for good to have the new features of krita 5.1 forever. Only the version 5.0.6 of krita work on my windows 10 pc. I've also done a bunch of things and the update would still not not work on my gaming pc. I'm now in despair for any help to get this update to work on my windows 10 pc. I did download the update as I normally do and this is the first time this happened to me. 
***
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***


STEPS TO REPRODUCE
1. 
2. 
3. 

OBSERVED RESULT


EXPECTED RESULT


SOFTWARE/OS VERSIONS
Windows: 10
macOS: 
Linux/KDE Plasma: 
(available in About System)
KDE Plasma Version: 
KDE Frameworks Version: 
Qt Version: 

ADDITIONAL INFORMATION

Comment 1 vanyossi 2022-09-26 19:44:47 UTC

This may not be a bug in krita since it works on your other windows computers, however I could wild guess that one of your installed resources is locking the start of the program, or it may be the graphics driver, antivirus software, and many more things. With so little information we can't do much, however.

For starters you can rename you krita resources folder (https://docs.krita.org/en/reference_manual/resource_management.html#resource-management) so krita creates a fresh one (you can also try refreshing configuration files https://docs.krita.org/en/KritaFAQ.html#resetting-krita-configuration) and update krita, if it starts normally then it probably is one resource corrupted or one that we are not managing properly. To identify it you might need to add them one by one restarting krita after each resource is added.

For further help please open a new thread in krita-artists (https://krita-artists.org/c/support/6) and reopen this bug report once you pinpoint what is causing the problem with steps to reproduce it. Otherwise there is little we can do.