Bug 456590

Summary: Krita does not work with HiSmart wp9625 tablet
Product: [Applications] krita Reporter: Jack <atefanlimev>
Component: Tablets (tablet issues are only very rarely bugs in Krita!)Assignee: Krita Bugs <krita-bugs-null>
Status: RESOLVED NOT A BUG    
Severity: normal CC: halla
Priority: NOR    
Version First Reported In: 5.0.6   
Target Milestone: ---   
Platform: Compiled Sources   
OS: Microsoft Windows   
Latest Commit: Version Fixed/Implemented In:
Sentry Crash Report:
Attachments: attachment-14680-0.html

Description Jack 2022-07-11 15:00:24 UTC
(In Ukrainian) Добрий день! Хочу повідомити про досить серйозну проблему в роботі програми krita. Програма відмовляється працювати з графічним планшетом HiSmart wp9625. Перо планшета повністю не розпізнається програмою. При натисканні зявляється піктограма руки і просто рухється полотно. Так відбувається з будь-яким вибраним інструментом програми. Ніякі налаштування програми не змінювались. Даний планшет відмінно працє з іншими програмними продуктами такими як Sketchbook, Photoshop, Sai 2 та іншими. Якщо в мене щось не налаштовано прошу повідомити мені про це. Якщо ж це недолік самої програми прошу його виправити  у наступних версіях.
Comment 1 Halla Rempt 2022-07-11 15:06:08 UTC
Please use google translate if you cannot write English. Nobody in the project knows Ukrainian...

"Good day! I would like to report a rather serious problem in the work of the krita program. The program refuses to work with the HiSmart wp9625 graphics tablet. The tablet pen is completely unrecognized by the program. When pressed, a hand icon appears and the canvas simply moves. This happens with any selected program tool. No program settings were changed. This tablet works perfectly with other software products such as Sketchbook, Photoshop, Sai 2 and others. If I have something wrong, please let me know. If this is a defect of the program itself, please correct it in the next versions."

If the pan tool gets activated when you press with the pen, then the pen sends space + click or something like that. It's a configuration issue, not a bug in Krita. The configuration issue can be in Krita or it can be in the tablet driver's settings.
Comment 2 Jack 2022-08-16 10:03:04 UTC
Created attachment 151353 [details]
attachment-14680-0.html

Thanks. That was helpful.

пн, 11 лип. 2022 р. о 18:06 Halla Rempt <bugzilla_noreply@kde.org> пише:

> https://bugs.kde.org/show_bug.cgi?id=456590
>
> Halla Rempt <halla@valdyas.org> changed:
>
>            What    |Removed                     |Added
>
> ----------------------------------------------------------------------------
>                  CC|                            |halla@valdyas.org
>              Status|REPORTED                    |RESOLVED
>            Severity|critical                    |normal
>           Component|Brush engines               |Tablets (tablet issues are
>                    |                            |only very rarely bugs in
>                    |                            |Krita!)
>          Resolution|---                         |NOT A BUG
>
> --- Comment #1 from Halla Rempt <halla@valdyas.org> ---
> Please use google translate if you cannot write English. Nobody in the
> project
> knows Ukrainian...
>
> "Good day! I would like to report a rather serious problem in the work of
> the
> krita program. The program refuses to work with the HiSmart wp9625 graphics
> tablet. The tablet pen is completely unrecognized by the program. When
> pressed,
> a hand icon appears and the canvas simply moves. This happens with any
> selected
> program tool. No program settings were changed. This tablet works perfectly
> with other software products such as Sketchbook, Photoshop, Sai 2 and
> others.
> If I have something wrong, please let me know. If this is a defect of the
> program itself, please correct it in the next versions."
>
> If the pan tool gets activated when you press with the pen, then the pen
> sends
> space + click or something like that. It's a configuration issue, not a
> bug in
> Krita. The configuration issue can be in Krita or it can be in the tablet
> driver's settings.
>
> --
> You are receiving this mail because:
> You reported the bug.