Bug 448394

Summary:	Switching between eraser and pen using the buttons on the pen not working anymore after updating to 5.0.2 [XP-Pen Deco 03 Graphic Tablet]
Product:	[Applications] krita	Reporter:	amaliadumitru2426
Component:	Tablets (tablet issues are only very rarely bugs in Krita!)	Assignee:	Krita Bugs <krita-bugs-null>
Status:	RESOLVED WORKSFORME
Severity:	normal	CC:	ahab.greybeard, wwjubjub26
Priority:	NOR
Version First Reported In:	5.0.2
Target Milestone:	---
Platform:	Microsoft Windows
OS:	Microsoft Windows
Latest Commit:		Version Fixed In:
Sentry Crash Report:

Description amaliadumitru2426 2022-01-13 20:54:27 UTC

SUMMARY
***

STEPS TO REPRODUCE
1. Press the button on the XP-Pen Deco 03 that helps switch between pen and eraser.

OBSERVED RESULT
The mentioned button doesn't work anymore. I can't switch between eraser and pen using the graphic tablet pen anymore.

EXPECTED RESULT
After I would press the button on the pen, it was supposed to switch between pen and eraser in the application automatically.

SOFTWARE/OS VERSIONS
Windows: Windows 10

ADDITIONAL INFORMATION
I recently updated Krita to version 5.0.2. Before updating, my graphic tablet and pen controls worked just fine. After updating, I was no longer able to switch between pen and eraser using my pen's controls/button. My right click button on my pen still works perfectly well, the buttons on my graphic tablet also have no issue, the only problem is I can't use the button which automatically switched pen to eraser. Is this a bug? I'm pretty sure there's nothing wrong with my tablet or pen. If it is indeed a bug, could you please look into the issue and maybe fix it? Thank you!

Comment 1 wwjubjub26 2022-01-18 03:14:53 UTC

Experiencing this same issue:
 Huion H1060 Pro tablet, Windows 10 64-bit, winTab

In both krita 5.0.0, 5.0.1,and 5.0.2 the pen/eraser toggle shortcut does not toggle. This issue is not present in 4.4.8.

Comment 2 Ahab Greybeard 2022-01-22 11:07:56 UTC

I suggest that you make a fresh application profile in the tablet configuration utility, after deleting any existing profile that you may have created for krita. Then close everything and restart your PC. Does that fix the problem?

If that doesn't work (or if you need advice about it) then you'll need to go to https://krita-artists.org/ (sign up and log in are needed) and create a new topic in the Input Device Support category then describe your problem.
That is a forum where you can easily upload screenshots of your tablet operation, etc.

Comment 3 Bug Janitor Service 2022-02-06 04:37:25 UTC

Dear Bug Submitter,

This bug has been in NEEDSINFO status with no change for at least
15 days. Please provide the requested information as soon as
possible and set the bug status as REPORTED. Due to regular bug
tracker maintenance, if the bug is still in NEEDSINFO status with
no change in 30 days the bug will be closed as RESOLVED > WORKSFORME
due to lack of needed information.

For more information about our bug triaging procedures please read the
wiki located here:
https://community.kde.org/Guidelines_and_HOWTOs/Bug_triaging

If you have already provided the requested information, please
mark the bug as REPORTED so that the KDE team knows that the bug is
ready to be confirmed.

Thank you for helping us make KDE software even better for everyone!

Comment 4 Bug Janitor Service 2022-02-21 04:36:40 UTC

This bug has been in NEEDSINFO status with no change for at least
30 days. The bug is now closed as RESOLVED > WORKSFORME
due to lack of needed information.

For more information about our bug triaging procedures please read the
wiki located here:
https://community.kde.org/Guidelines_and_HOWTOs/Bug_triaging

Thank you for helping us make KDE software even better for everyone!