Bug 442128

Summary:	Help > Report Bug feature crashes Krita
Product:	[Applications] krita	Reporter:	SirPigeonz <GBirdboy>
Component:	General	Assignee:	Krita Bugs <krita-bugs-null>
Status:	RESOLVED FIXED
Severity:	crash	CC:	halla
Priority:	NOR
Version First Reported In:	5.0.0-beta1
Target Milestone:	---
Platform:	Microsoft Windows
OS:	Microsoft Windows
Latest Commit:	https://invent.kde.org/graphics/krita/commit/978d25d2774195e20a93c9b7effdc7dc7b3d18a3	Version Fixed/Implemented In:
Sentry Crash Report:
Attachments:	crashing log files

Description SirPigeonz 2021-09-07 14:15:09 UTC

SUMMARY

Tried to use Help > Report Bug feature, but when its dialog window appears, Krita starts to stall/lag and its process has to get killed.

I think it can be tied to the additional info copy section. Not sure because of lag, but I think it also generates info from older versions of Krita for some reason.

STEPS TO REPRODUCE
1. Open Menu > Help > Report Bug

OBSERVED RESULT

Report Bug window appears.
Krita is unresponsive.


SOFTWARE/OS VERSIONS
Windows: 10

Comment 1 Halla Rempt 2021-09-07 14:39:37 UTC

Can you check the size of the kritacrash.log and krita.log files in your %LOCALAPPDATA% folder? Maybe they have grown too big?

Comment 2 SirPigeonz 2021-09-08 14:48:03 UTC

(In reply to Halla Rempt from comment #1)
> Can you check the size of the kritacrash.log and krita.log files in your
> %LOCALAPPDATA% folder? Maybe they have grown too big?

Yup, they are quite big.
krita.log is 24 MB
kritacrash.log is 1.5 MB

What should I do with them?

Comment 3 Bug Janitor Service 2021-09-09 04:36:19 UTC

Thanks for your comment!

Automatically switching the status of this bug to REPORTED so that the KDE team
knows that the bug is ready to get confirmed.

In the future you may also do this yourself when providing needed information.

Comment 4 Halla Rempt 2021-09-09 11:11:05 UTC

Please make a zip and share them with me (hallarempt@gmail.com) and I'll try to reproduce on my system and come up with a mitigation... I think it's simply QTextBrowser that crashes on the size of the file.

Comment 5 SirPigeonz 2021-09-09 22:02:31 UTC

Created attachment 141432 [details]
crashing log files

Comment 6 SirPigeonz 2021-09-09 22:03:03 UTC

(In reply to Halla Rempt from comment #4)
> Please make a zip and share them with me (hallarempt@gmail.com) and I'll try
> to reproduce on my system and come up with a mitigation... I think it's
> simply QTextBrowser that crashes on the size of the file.

Sure! Done.

Comment 7 Halla Rempt 2021-09-10 08:37:31 UTC

Thanks... Curiously, it doesn't hang on linux system, but it only shows a very small part of the log.

Comment 8 Halla Rempt 2021-09-10 09:28:21 UTC

Fixed in https://invent.kde.org/graphics/krita/-/commit/70f349b14b0e7d5f2ae11ff7e27c6fcf895ff50a

Comment 9 Halla Rempt 2021-09-10 09:29:13 UTC

Git commit 978d25d2774195e20a93c9b7effdc7dc7b3d18a3 by Halla Rempt.
Committed on 10/09/2021 at 09:28.
Pushed by rempt into branch 'krita/5.0'.

Fix log rotation

This prevents enormous logfiles that make QTextView hang.
(cherry picked from commit 508495a7428ae1499b6c34e688a65a2d824f2de7)

M  +16   -12   libs/global/KisUsageLogger.cpp

https://invent.kde.org/graphics/krita/commit/978d25d2774195e20a93c9b7effdc7dc7b3d18a3

Comment 10 SirPigeonz 2021-09-10 18:05:56 UTC

Awesome, thank you for your work :)