Bug 440150

Summary:	kmail gets stuck "Updating item in inbox"
Product:	[Applications] kmail2	Reporter:	davidblunkett <dav1dblunk3tt>
Component:	general	Assignee:	kdepim bugs <kdepim-bugs>
Status:	RESOLVED WORKSFORME
Severity:	normal
Priority:	NOR
Version:	5.13.3
Target Milestone:	---
Platform:	Other
OS:	Linux
Latest Commit:		Version Fixed In:
Sentry Crash Report:

Description davidblunkett 2021-07-22 11:08:53 UTC

kmail gets stuck "Updating item in inbox"

It's accessing gmail but the account doesn't seem to be an issue.  

If I reboot it works for a while before getting stuck.  

I can provoke it to get stuck immediately by running "akonadictl fsck"

Comment 1 davidblunkett 2021-07-22 12:02:01 UTC

I can fix this temporarily using:

akonadictl stop ; 
sleep 10 ; 
mv ~/.local/share/akonadi ~/.local/share/akonadi.moved/ ;
akonadictl start 

This screws up kmail's default directories (apparently randomly) and requires lengthy downloads from gmail to restore my mail folders but it beats rebooting every time I want to receive email!

Comment 2 davidblunkett 2021-07-23 08:35:27 UTC

I think this is resolved for me but is probably still a bug but since I cannot reproduce it I'll close it.

The solution appears to be to delete all the filters in kmail.

I noticed that as well getting stuck there was an unfinishing filter agent action.  When I investigated further this was a virus check where akonadi produce this message, "No such method dumpToString in any interface". In an attempt to get rid of this I disabled all filters onebyone, it remained the same, I deleted the filters one by one no change.  I eventually deleted the filter agent using akonadiconsole and that fixed both the filter error _and_ the "updating inbox" hang.

I cannot be certain that the filters were to blame or if this was fixed by some collateral effect of sorting out the filters.  It remains a bug because it was not correct behaviour and not correctly represented and disabled the main function of kmail but it worksforme following this "fix"

Comment 3 davidblunkett 2021-07-23 08:36:23 UTC

I should add I stuck the filter agent back in and it still works...