Bug 427286

Summary:	Program crashed during drawing and reset all of my window settings.
Product:	[Applications] krita	Reporter:	Savannah <princessrarity2003>
Component:	General	Assignee:	Krita Bugs <krita-bugs-null>
Status:	RESOLVED WORKSFORME
Severity:	crash	CC:	halla
Priority:	NOR
Version First Reported In:	4.3.0
Target Milestone:	---
Platform:	Microsoft Windows
OS:	Microsoft Windows
Latest Commit:		Version Fixed/Implemented In:
Sentry Crash Report:

Description Savannah 2020-10-03 10:47:35 UTC

SUMMARY
I was in the middle of a detailed drawing, my canvas size was 4600 by 4600 and the program randomly crashed and reset all of my settings. I was able to save the drawing from a screenshot but this is the first time ive had this issue. It really bothered me. I got the newest version 2 days ago and I've never ever had this problem before the update. I tried to restore the drawing through my backups folder but the autosaved backups wouldnt open even though they were kra. files. Now when I open up Krita I have to reset all of my window settings and such and it getting really annoying. Please try to fix this. Krita is my favorite drawing app and I really dont want to move onto any other even if its just temporary.

STEPS TO REPRODUCE
1. 
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OBSERVED RESULT


EXPECTED RESULT


SOFTWARE/OS VERSIONS
Windows: 
macOS: 
Linux/KDE Plasma: 
(available in About System)
KDE Plasma Version: 
KDE Frameworks Version: 
Qt Version: 

ADDITIONAL INFORMATION

Comment 1 Halla Rempt 2020-10-03 10:54:15 UTC

We need more information before we can figure out what is wrong.≈

* Did you install Krita using an installer from krita.org, or through Steam or the Windows Store?

If you installed Krita from a download from krita.org, please open Windows Explorer, and in the location bar type "%LOCALAPPDATA%. 

There should be three files in that location:

krita.log
krita-sysinfo.log
kritacrash.log

Please attach these files to this bug bug report using the Attach button.

Then go back to the Windows Explorer and type %APPDATA% 

If you're using Krita from Steam or the Windows Store, please download the latest stable nightly portable zip file build (https://binary-factory.kde.org/job/Krita_Stable_Windows_Build/lastSuccessfulBuild/artifact/krita-nightly-x64-4.4.1-alpha.zip), copy the contents from that zip file to your desktop and start that version of Krita. If you have the same issues with that build, please gt the files detailed above and attach them to this bug report.

Comment 2 Bug Janitor Service 2020-10-18 04:33:24 UTC

Dear Bug Submitter,

This bug has been in NEEDSINFO status with no change for at least
15 days. Please provide the requested information as soon as
possible and set the bug status as REPORTED. Due to regular bug
tracker maintenance, if the bug is still in NEEDSINFO status with
no change in 30 days the bug will be closed as RESOLVED > WORKSFORME
due to lack of needed information.

For more information about our bug triaging procedures please read the
wiki located here:
https://community.kde.org/Guidelines_and_HOWTOs/Bug_triaging

If you have already provided the requested information, please
mark the bug as REPORTED so that the KDE team knows that the bug is
ready to be confirmed.

Thank you for helping us make KDE software even better for everyone!

Comment 3 Bug Janitor Service 2020-11-02 04:33:35 UTC

This bug has been in NEEDSINFO status with no change for at least
30 days. The bug is now closed as RESOLVED > WORKSFORME
due to lack of needed information.

For more information about our bug triaging procedures please read the
wiki located here:
https://community.kde.org/Guidelines_and_HOWTOs/Bug_triaging

Thank you for helping us make KDE software even better for everyone!