Bug 426735

Summary: Krita crashes on startup
Product: [Applications] krita Reporter: li20020410
Component: GeneralAssignee: Krita Bugs <krita-bugs-null>
Status: RESOLVED DUPLICATE    
Severity: crash CC: ghevan, halla
Priority: NOR    
Version: 4.3.0   
Target Milestone: ---   
Platform: Microsoft Windows   
OS: Microsoft Windows   
Latest Commit: Version Fixed In:
Attachments: Crash log

Description li20020410 2020-09-19 15:39:50 UTC
Created attachment 131780 [details]
Crash log

SUMMARY
Krita crashes with Access Violation on startup

STEPS TO REPRODUCE
1. Start Krita.
2. The program becomes irresponsive and then crash.

OBSERVED RESULT
The program crashes with the main window not showing up.


SOFTWARE/OS VERSIONS
Windows: Windows 10 Home Basic
Krita: 4.3.0
Qt: 5.12.8

ADDITIONAL INFORMATION
Comment 1 vanyossi 2020-09-19 21:49:24 UTC
Looks like a duplicate of bug 423685

Could you download Krita plus and check it starts normaly now? Either from our website or visiting this link https://binary-factory.kde.org/job/Krita_Stable_Windows_Build/
Comment 2 li20020410 2020-09-20 12:19:29 UTC
(In reply to vanyossi from comment #1)
> Looks like a duplicate of bug 423685
> 
> Could you download Krita plus and check it starts normaly now? Either from
> our website or visiting this link
> https://binary-factory.kde.org/job/Krita_Stable_Windows_Build/

Thank you for your reply. However, due to my poor network, I'm unable to download Krita Nightly from Jenkins. I wonder if any mirror of Krita Nightly is available or if there is any workaround to solve this problem? Thank you so much anyway.

PS. I found that this problem is also occurring in earlier versions (more specifically, 4.2.9 and 4.2.8) (Access Violation in module kritalcmsengine.dll, LcmsColorProfileContainer::init).
Comment 3 li20020410 2020-09-20 12:45:15 UTC
(In reply to li20020410 from comment #2)
> (In reply to vanyossi from comment #1)
> > Looks like a duplicate of bug 423685
> > 
> > Could you download Krita plus and check it starts normaly now? Either from
> > our website or visiting this link
> > https://binary-factory.kde.org/job/Krita_Stable_Windows_Build/
> 
> Thank you for your reply. However, due to my poor network, I'm unable to
> download Krita Nightly from Jenkins. I wonder if any mirror of Krita Nightly
> is available or if there is any workaround to solve this problem? Thank you
> so much anyway.
> 
> PS. I found that this problem is also occurring in earlier versions (more
> specifically, 4.2.9 and 4.2.8) (Access Violation in module
> kritalcmsengine.dll, LcmsColorProfileContainer::init).

PPS. I'm running the unmodified version of the program. To be more accurate, I haven't ever managed to start the program for even once. I have tried re-downloading and re-installing for several times, and I have verified the integrity of my download by md5, but none of these worked.
Comment 4 Halla Rempt 2020-09-20 13:25:44 UTC
If the crash happens in lcms, then that's for sure a duplicate. Remove one by one the icc files in window's profile directory (c:/windows/System32/Spool/Drivers/Color/ or some place like that until you've found the broken profile.

If you're using lenovo hardware (laptop or monitor), it's probably one of the lenovo display profiles.

*** This bug has been marked as a duplicate of bug 423685 ***
Comment 5 li20020410 2020-09-22 05:04:30 UTC
Krita is now launching correctly after the removal of "AUOB78D.icm", "LEN89A8.icm" and "LEN89A9.icm", which is identical to the three files reported in bug 423685.

I have reported the corroupted files to Lenovo.

Thank you very much for solving my problem!