Bug 425372

Summary:	Download link time out
Product:	[Applications] kdenlive	Reporter:	x9930707
Component:	Setup & Installation	Assignee:	Vincent PINON <vpinon>
Status:	RESOLVED WORKSFORME
Severity:	minor	CC:	fritzibaby, snd.noise
Priority:	NOR	Flags:	fritzibaby: timeline_corruption+
Version First Reported In:	unspecified
Target Milestone:	---
Platform:	Microsoft Windows
OS:	Microsoft Windows
Latest Commit:		Version Fixed/Implemented In:
Sentry Crash Report:

Description x9930707 2020-08-15 07:28:14 UTC

SUMMARY

Download link on "https://kdenlive.org/en/download/" redirected to "https://mirrors.ustc.edu.cn/kde-application/kdenlive/release/kdenlive-20.04.1.exe", which is unavailable now. It times out before download starts.

STEPS TO REPRODUCE
1. Use an Asian IP, I'm in Taiwan, but when I VPN to Japan, it redirected me to the same link. So maybe VPN to get a Japnese IP.
2. Go to "https://kdenlive.org/en/download/" and download Windows version.
3. Wait until it times out.

OBSERVED RESULT
The download link times out

EXPECTED RESULT
Start downloading the installer.

SOFTWARE/OS VERSIONS
Windows: Microsoft Windows ver 2004 (Build 19041.450)
macOS: 
Linux/KDE Plasma: 
(available in About System)
KDE Plasma Version: 
KDE Frameworks Version: 
Qt Version: 

ADDITIONAL INFORMATION

Comment 1 emohr 2020-08-16 10:08:55 UTC

I made a download test on Win7 and Win10 (2004). On both PC's the download is working. This seems to be an issue on your end, maybe with the provider or VPN. 

The link from https://kdenlive.org/en/download/ should direct to https://files.kde.org/kdenlive/release/kdenlive-20.04.1.exe and not to a Chinese server.

Please try this link https://files.kde.org/kdenlive/release/kdenlive-20.04.1.exe.

Comment 2 x9930707 2020-08-16 10:26:04 UTC

The link you wrote works. But did you use a asian(maybe Japanese, Hong Kong, ...) IP. Because when I tried both with and without vpn, that's the url I get. But when I use a VPN server in the US, I can download it.

Is the link (https://mirrors.ustc.edu.cn/kde-application/kdenlive/release/kdenlive-20.04.1.exe) an official mirror? It seems to be the only mirror we get in this area.

Comment 3 emohr 2020-08-16 11:44:19 UTC

It seems that the mirror is listed https://files.kde.org/extra/download-mirrors.html but the link is not proper set.

Comment 4 farid 2021-03-14 00:52:35 UTC

We are using another server for downloads now. Can you please test: https://download.kde.org/stable/kdenlive/20.12/windows/kdenlive-20.12.3.exe.mirrorlist

Let us know how it goes.

Comment 5 Bug Janitor Service 2021-03-29 04:33:33 UTC

Dear Bug Submitter,

This bug has been in NEEDSINFO status with no change for at least
15 days. Please provide the requested information as soon as
possible and set the bug status as REPORTED. Due to regular bug
tracker maintenance, if the bug is still in NEEDSINFO status with
no change in 30 days the bug will be closed as RESOLVED > WORKSFORME
due to lack of needed information.

For more information about our bug triaging procedures please read the
wiki located here:
https://community.kde.org/Guidelines_and_HOWTOs/Bug_triaging

If you have already provided the requested information, please
mark the bug as REPORTED so that the KDE team knows that the bug is
ready to be confirmed.

Thank you for helping us make KDE software even better for everyone!

Comment 6 Bug Janitor Service 2021-04-13 04:33:20 UTC

This bug has been in NEEDSINFO status with no change for at least
30 days. The bug is now closed as RESOLVED > WORKSFORME
due to lack of needed information.

For more information about our bug triaging procedures please read the
wiki located here:
https://community.kde.org/Guidelines_and_HOWTOs/Bug_triaging

Thank you for helping us make KDE software even better for everyone!