Bug 421412

Summary:	Crashing program
Product:	[Applications] krita	Reporter:	Daniel <dai.profissional>
Component:	Usability	Assignee:	Krita Bugs <krita-bugs-null>
Status:	RESOLVED WORKSFORME
Severity:	crash	CC:	halla, tamtamy.tymona
Priority:	NOR
Version First Reported In:	4.2.9-beta1
Target Milestone:	---
Platform:	Microsoft Windows
OS:	Microsoft Windows
Latest Commit:		Version Fixed/Implemented In:
Sentry Crash Report:

Description Daniel 2020-05-12 14:32:22 UTC

SUMMARY


STEPS TO REPRODUCE
1. Using Huion Kamvas 13, on windows 10, Dell G7
2. Crashes wile drawing, but it does not happen a lot. Once or twice a week.
3. Cause hole PC screens to go black for 3 to 5 seconds and when its back on only Krita stoped working.

OBSERVED RESULT
It does not happen very often.
But it not just close Krita, it causes a blackout in PC. I last for a few seconds but Kritta stops working.
My PC is a Dell G7-7588A20P.

I use a Huion Kamvas 13.

EXPECTED RESULT


SOFTWARE/OS VERSIONS
Windows: Windows 10 home edition
macOS: 
Linux/KDE Plasma: 
(available in About System)
KDE Plasma Version: 
KDE Frameworks Version: 
Qt Version: 

ADDITIONAL INFORMATION

Comment 1 Tiar 2020-05-12 14:40:20 UTC

Please try to get the crash log: https://docs.krita.org/en/reference_manual/dr_minw_debugger.html - make sure you get the debug symbols for the exact same version of Krita that you have. It's best to just download it again (the portable version) together with debug symbols.

Comment 2 Bug Janitor Service 2020-05-27 04:33:15 UTC

Dear Bug Submitter,

This bug has been in NEEDSINFO status with no change for at least
15 days. Please provide the requested information as soon as
possible and set the bug status as REPORTED. Due to regular bug
tracker maintenance, if the bug is still in NEEDSINFO status with
no change in 30 days the bug will be closed as RESOLVED > WORKSFORME
due to lack of needed information.

For more information about our bug triaging procedures please read the
wiki located here:
https://community.kde.org/Guidelines_and_HOWTOs/Bug_triaging

If you have already provided the requested information, please
mark the bug as REPORTED so that the KDE team knows that the bug is
ready to be confirmed.

Thank you for helping us make KDE software even better for everyone!

Comment 3 Daniel 2020-05-27 13:40:11 UTC

solved...

Comment 4 Halla Rempt 2020-05-27 13:44:15 UTC

I'm not exactly sure what you mean, but I guess that you're saying that the problem has been resolved for you? If it hasn't, then you should have provided the information we asked for.