Bug 420883 (taoist)

Summary:	Kmail: 5.13.3 send fail
Product:	[Applications] kmail2	Reporter:	Justin <kdebugs.cmrck>
Component:	general	Assignee:	kdepim bugs <kdepim-bugs>
Status:	RESOLVED FIXED
Severity:	normal	CC:	adam, montel, vkrause
Priority:	NOR
Version:	5.13.3
Target Milestone:	---
Platform:	Kubuntu
OS:	Linux
Latest Commit:		Version Fixed In:
Sentry Crash Report:

Description Justin 2020-05-02 02:42:03 UTC

SUMMARY
Install Kmail 5.13.3 in Kubuntu 20.04 via Muon.
Setup Kmail with two accounts - as per working settings with Kmail 5.11.3 on Kubuntu 19.10.
Kmail receives mail from both accounts but cannot send from either.


STEPS TO REPRODUCE
1. Start laptop - Message displays: The mail dispatcher is offline, so mails cannot be sent. Do you want to make it online? -Clicking yes.
2. Mail will not send. Mail goes to Local folder - Outbox
3. Open Akonadi Console. Toggle Mail dispatcher offline and back online.
4. Go to Outbox and send mail.
5 Recieve message: E-Mail sending failed. Failed to transport message. Server error 5.7.8 Error authentication failed. UGFvcmQ6zc3d

OBSERVED RESULT
Failure to send

EXPECTED RESULT
Messages send as per 19.10 configuration

SOFTWARE/OS VERSIONS
Operating System: Kubuntu 20.04
KDE Plasma Version: 5.18.4
KDE Frameworks Version: 5.68.0
Qt Version: 5.12.8
Kernel Version: 5.4.0-28-generic
OS Type: 64-bit
Processors: 8 × Intel® Core™ i7-7820HQ CPU @ 2.90GHz
Memory: 31.2 GiB of RAM

Kmail: 5.13.3 (19.12.3)

ADDITIONAL INFORMATION

Comment 1 Justin 2020-05-05 01:09:30 UTC

SOLVED: I manually deleted all .config and .local files relating to Kmail and Akonadi, uninstalled Kmail and Akonadi then reinstalled both. Mail now sends!