Bug 420825

What format do you save to? PNG has this function, while JPEG doesn't because you cannot save transparency in JPEG file, even in Photoshop, because JPEG doesn't support transparency.

Make sure that while saving to PNG, the checkbox "Store alpha channel (transparency)" is *checked*, otherwise it won't save the transparency.

Created attachment 128040 [details]
attachment-15318-0.html

 I tried to follow your suggestions however now it is saving not as a transparence but now it is storing the png with a black background fill!
    On Thursday, April 30, 2020, 04:48:47 PM EDT, Tymond <bugzilla_noreply@kde.org> wrote:  
 
 https://bugs.kde.org/show_bug.cgi?id=420825

Tymond <tamtamy.tymona@gmail.com> changed:

          What    |Removed                    |Added
----------------------------------------------------------------------------
                CC|                            |tamtamy.tymona@gmail.com
            Status|REPORTED                    |NEEDSINFO
        Resolution|---                        |WAITINGFORINFO

--- Comment #1 from Tymond <tamtamy.tymona@gmail.com> ---
What format do you save to? PNG has this function, while JPEG doesn't because
you cannot save transparency in JPEG file, even in Photoshop, because JPEG
doesn't support transparency.

Make sure that while saving to PNG, the checkbox "Store alpha channel
(transparency)" is *checked*, otherwise it won't save the transparency.

A lot of image viewers don't really show transparency and just fill it with white or black instead. If you open the file (the png file that you saved) in Krita, do you see transparency checkers or black?

(Also remember: it's always good to save as .kra as well, it will save your layers and everything else as it is in Krita).

Also btw: in general, it's easier to use krita-artists.org forum first to get help - it's more user-friendly and user-oriented than this website. This website is more like for development.

Created attachment 128042 [details]
attachment-16307-0.html

 Thank you for getting back to me.  When I open the file I see black.  No. checkers . or white if I am able to change the color but it requires a color for transparency saving.  I tried PNG an JPG
    On Thursday, April 30, 2020, 05:31:10 PM EDT, Tymond <bugzilla_noreply@kde.org> wrote:  
 
 https://bugs.kde.org/show_bug.cgi?id=420825

--- Comment #3 from Tymond <tamtamy.tymona@gmail.com> ---
A lot of image viewers don't really show transparency and just fill it with
white or black instead. If you open the file (the png file that you saved) in
Krita, do you see transparency checkers or black?

(Also remember: it's always good to save as .kra as well, it will save your
layers and everything else as it is in Krita).

Also btw: in general, it's easier to use krita-artists.org forum first to get
help - it's more user-friendly and user-oriented than this website. This
website is more like for development.

Can you please make a screenshot of your Krita window before saving (so I can see the image with transparency (removed background) inside Krita) and then another one when you are asked about PNG settings? (First you're asked for the name of the file, and then there are settings, I mean the dialog with settings). And you can share the result PNG image as well. (If you don't want to share your image, you can create a new one with some random strokes, what's important is just the transparency).

Created attachment 128043 [details]
rose Origional.jpg

 Here are the files you asked for:
    On Thursday, April 30, 2020, 05:41:39 PM EDT, Tymond <bugzilla_noreply@kde.org> wrote:  
 
 https://bugs.kde.org/show_bug.cgi?id=420825

--- Comment #5 from Tymond <tamtamy.tymona@gmail.com> ---
Can you please make a screenshot of your Krita window before saving (so I can
see the image with transparency (removed background) inside Krita) and then
another one when you are asked about PNG settings? (First you're asked for the
name of the file, and then there are settings, I mean the dialog with
settings). And you can share the result PNG image as well. (If you don't want
to share your image, you can create a new one with some random strokes, what's
important is just the transparency).

Created attachment 128044 [details]
Screen Shot  withi  Krita.png

Created attachment 128045 [details]
Screen Shot removal backgroung.png

Created attachment 128046 [details]
Screen Shot 2020-04-30 at 6.58.46 PM.png

Created attachment 128047 [details]
Screen Shot 2020-04-30 at 6.59.25 PM.png

Created attachment 128048 [details]
rose-outline-2018-10.png

Created attachment 128049 [details]
Screenshot of the rose and random strokes behind it on a new layer

The outline file contains the rose with transparency. See the screenshot; there are transparency checkers and if I add a new layer behind it and paint on it, it is visible. Not all white areas are transparent though; to get all of them transparent, you can use Filter -> Colors -> Color to Alpha.

Created attachment 128050 [details]
attachment-19493-0.html

 Thank you for your time and assistance! I deeply appreciate it! I have had 3 heart attacks, 3 strokes, 2 open heart surgeries.  At age 72 I know the Lord is not finished with me yet!  I send you a recording of me a few years ago in the Local Mall.
 Thank you for all you help!

https://www.dropbox.com/s/3alrbocqtsmskr0/Love%20was%20When%281%29.mp4?dl=0


    On Thursday, April 30, 2020, 07:16:02 PM EDT, Tymond <bugzilla_noreply@kde.org> wrote:  
 
 https://bugs.kde.org/show_bug.cgi?id=420825

--- Comment #12 from Tymond <tamtamy.tymona@gmail.com> ---
Created attachment 128049 [details]
  --> https://bugs.kde.org/attachment.cgi?id=128049&action=edit
Screenshot of the rose and random strokes behind it on a new layer

The outline file contains the rose with transparency. See the screenshot; there
are transparency checkers and if I add a new layer behind it and paint on it,
it is visible. Not all white areas are transparent though; to get all of them
transparent, you can use Filter -> Colors -> Color to Alpha.

Thanks for your comment!

Automatically switching the status of this bug to REPORTED so that the KDE team
knows that the bug is ready to get confirmed.

In the future you may also do this yourself when providing needed information.

Is your issue fixed, then?

Dear Bug Submitter,

This bug has been in NEEDSINFO status with no change for at least
15 days. Please provide the requested information as soon as
possible and set the bug status as REPORTED. Due to regular bug
tracker maintenance, if the bug is still in NEEDSINFO status with
no change in 30 days the bug will be closed as RESOLVED > WORKSFORME
due to lack of needed information.

For more information about our bug triaging procedures please read the
wiki located here:
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If you have already provided the requested information, please
mark the bug as REPORTED so that the KDE team knows that the bug is
ready to be confirmed.

Thank you for helping us make KDE software even better for everyone!

Created attachment 128573 [details]
attachment-31515-0.html

 The problem has been resolved , thank you!
    On Saturday, May 16, 2020, 12:33:17 AM EDT, Bug Janitor Service <bugzilla_noreply@kde.org> wrote:  
 
 https://bugs.kde.org/show_bug.cgi?id=420825

--- Comment #16 from Bug Janitor Service <bug-janitor@kde.org> ---
Dear Bug Submitter,

This bug has been in NEEDSINFO status with no change for at least
15 days. Please provide the requested information as soon as
possible and set the bug status as REPORTED. Due to regular bug
tracker maintenance, if the bug is still in NEEDSINFO status with
no change in 30 days the bug will be closed as RESOLVED > WORKSFORME
due to lack of needed information.

For more information about our bug triaging procedures please read the
wiki located here:
https://community.kde.org/Guidelines_and_HOWTOs/Bug_triaging

If you have already provided the requested information, please
mark the bug as REPORTED so that the KDE team knows that the bug is
ready to be confirmed.

Thank you for helping us make KDE software even better for everyone!